A bachelor's degree in Business or related training equivalent is required.
At least 2 years of relevant work experience in a similar scope and title is required.
Experience within luxury brands or markets is required.
Responsibilities
Oversee the operations of the Front Office department and ensure implementation and execution of KQA and BSA standards.
Provide hands-on training and continuous coaching to subordinates, supervising and directing service-related tasks to ensure efficient and professional Front Office operations.
Foster commitment to intuitive service and model desired service behaviors in interactions with guests and employees.
Maintain complete knowledge of and ensure compliance with company policies and standard operating procedures.
Create and distribute work schedules adequate for operational needs.
Plan and organize daily shifts, delegate tasks and responsibilities to subordinates, audit work for accuracy, and monitor outcomes.
Oversee the Front Office budget process and control operating and labor expenses.
Use Peak Performance to optimize the guest service experience while operating within labor budget and occupancy levels.
Create the guestroom occupancy forecast, manage the departmental budget, and participate in profit-and-loss meetings when requested.
Take ownership of and solve problems, provide guidance and support, and empower subordinates to resolve guest issues.
Conduct monthly meetings with subordinates to proactively solve problems, respond to questions, and create a positive, productive work environment.
Train, mentor, and develop employees to the standards of a world-class property and intuitive service experience.
Assist in developing leaders and bench strength through implementation of the Job Coach program.
Conduct employee coaching and counseling, progressive discipline, 90-day reviews, and annual performance appraisals.
Maintain thorough knowledge of room types, amenities, services, and brand standards.
Develop, acknowledge, and track guest preferences.
Stay informed of sales strategies, packages, promotions, and discounts, and understand their impact on other departments.
Demonstrate effective sales techniques to upsell rooms, amenities, and products.
Review guest satisfaction scores, comment cards, guest satisfaction results, and other data, and take corrective action as appropriate.
Perform other duties as assigned, planned or unplanned.
Desired Qualifications
Experience with Opera.
Compensation Type
Yearly
Kessler Hotels
Kessler Hospitality’s portfolio of artistically inspired boutique hotels features unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties throughout Colorado, Georgia, Florida, North Carolina, and South Carolina, each hotel’s exquisite art, music, and cultural influences are intentionally approachable. Designed to inspire and create unforgettable experiences, Kessler guests are immersed in refined Bohemian luxury, whether at a cutting-edge downtown icon, a premier luxury lodge, Savannah’s entertainment destination, or an elite ski lodge. As the founding member of Marriott’s Autograph Collection, Kessler Hospitality has long championed bold, original hotels, each carefully created with distinctive style and the Individualist traveler in mind.
Location
The AAA Four Diamond JW Marriott Savannah Plant Riverside District is located in the heart of historic Savannah on the Savannah riverfront, with countless activities a short walk away. Explore the downtown Savannah shopping district, eat at one of the hotel's many restaurants, reconnect with friends at our riverside Savannah bars, or embark on one of the city's various walking tours.
Once a power plant, Plant Riverside District represents the beauty of progress. Our three unique buildings are enriched in history, from chic architecture in the Power Plant to romantic styling in the Three Muses and contemporary maritime details in the Atlantic. Complete your experience with a relaxing visit to the hotel spa before you enjoy the vibrant nightlife in the entertainment district.
Overview
The overall objective and purpose of the Director of Front Office is to support the Front Office by leading the team in executing guest service related responsibilities in order to create an exceptional experience for our guests. The incumbent is responsible for providing hospitable service involving all guest interactions, anticipating their needs, solving problems, and coaching and training staff to exceed our guests’ expectations. They are to provide inspiring and strategic leadership while directing the activities of the Front Office in support of the mission, core values, standards and goals established by the company.
Responsibilities
Oversee the operations of the Front Office department, ensuring the implementation and execution of KQA and BSA standards. Provide hands- on training and continuous coaching to subordinates, supervising and directing the execution of service related tasks to ensure the efficient and professional operation of the Front Office. Foster Grand Performer commitment to providing intuitive service and model desired service behaviors in all interactions with Guests and Grand Performers. Maintain complete knowledge and ensure compliance of company policies and standard operating procedures. Create and distributes work schedules adequate for operational needs. Plan and organize daily shifts. Effectively delegate tasks and responsibilities to subordinates, audit work for accuracy and monitor outcomes Oversee budget process for the Front Office and control operating and labor expenses. Uses Peak Performance to optimize the guest service experience, while operating within labor budget/occupancy levels. Create the guestroom occupancy forecast, manage the departmental budget and participate in P&L meetings when requested. Take ownership and solve problems. Provide guidance and support, empowering subordinates to solve problems and resolve guest issues Conduct monthly meetings with subordinates to proactively solve problems, respond to questions and create a positive productive work environment Train, mentor, and develop Grand Performers to the standards of a world class property and intuitive service experience. Assist in developing leaders and bench strength through the implementation of the Job Coach program Conduct Grand Performer coaching and counseling, progressive discipline, 90 day reviews and Annual Performance Appraisals. Have a thorough knowledge of product, including room types, amenities, services and brand standards Develop, acknowledge and track guest preferences Stay informed of sales strategies, packages, promotions and discounts, and understand the impact on other departments Demonstrate effective sales techniques to upsell rooms, amenities and products Review GSS scores, comment cards, guest satisfaction results and other data; takes corrective action as appropriate All other duties as assigned, planned or unplanned
Qualifications
Bachelor’s degree in Business or related training equivalent – required 2+ years of relevant work experience in similar scope and title – required Experience within luxury brand/markets – required Experience with Opera – preferred
Benefits
We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.
Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Educational opportunities / Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
For Employees Based in Washington:
8 paid holidays per year
Up to 20 days of paid vacation per year, based on classification and length of service
Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.
For Employees Based in Colorado:
8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
Up to 20 days of paid vacation per year, based on classification and length of service
6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.
For Employees Based in California:
8 paid holidays per year
Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.
Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.
**The above-referenced benefits do not apply to part-time positions
Posting Date
This job opening was posted on 08/20/2026 and will remain open for at least 75 days.