Ocean Casino Resort

Oceanfront hotel, casino, and entertainment

Rooms Controller - Front Office

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeAtlantic City, NJ, USA$19 /hrIn-person

About the Job

Requirements

Computer proficiency is required.
Customer service experience is required.
Ability to speak, read, and write in English is required.
A high school diploma or equivalent GED is preferred.
Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
Must be able to stand for an entire shift.
Must be able to lift, push, or pull up to 25 pounds.
Must be able to work in casino-related environmental factors, including secondhand smoke, excessive noise, and stress associated with customer service in a high-pressure, fast-paced environment.

Responsibilities

Comply with all New Jersey and Casino Control Commission regulatory requirements.
Adhere to established company and departmental procedures, guidelines, and policies.
Facilitate communications between hotel/casino departments and the Front Desk.
Ensure prompt and courteous check-in and check-out of hotel guests.
Assist with checking rooms to verify hotel reservation status.
Generate, verify, and distribute reports necessary for Front Desk operations.
Balance guest folios and ensure every reservation has a valid payment method.
Assist guests and VIP clientele with their accommodations.
Resolve guest complaints and increase guest retention.
Respond to and assist with phone inquiries from internal and external guests.
Process all forms of settlement methods.
Verify team member banks at the end of the shift and report discrepancies.
Handle guest packages and post charges in the system.
Assist with training and developing new team members.
Maintain accurate property information through daily use of the intranet, email, and other forms of communication.

Rooms Controller - Front Office- Full Time

Ocean Casino Resort · Atlantic City, United States · Full-time · Posted 2026-10-21

Workplace: on_site

Department: Front Office

Description

About the Role

Rooms Controller is responsible for managing hotel inventory and maintaining the efficient operation of the front office.

Position Responsibilities

Complies with all New Jersey/CCC regulatory requirements
Adhere to established company and departmental procedures, guidelines, and policies at all times
Facilitates communications between the various hotel/casino departments and the Front Desk
Ensure prompt and courteous check in/check out of hotel guests
Assist with checking rooms to verify the status of hotel reservations
Generates, verifies, and distributes hotel reports necessary for Front Desk Operations
Balancing guest folios and ensuring that every reservation has a valid payment method
Assisting our guests and VIP clientele with all their accommodations.
Resolve guest complaints and increase guest retention.
Respond and assist to phone inquiries from internal and external guests
Processing all forms of settlement methods
Verifying team member banks at the end of the shift and reporting discrepancies
Handle guest packages and post charges in the system
Assist with training and developing new team members
Responsible for maintaining accurate property information through daily use of the intranet, email, and other forms of communications

Essential Functions

Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
Must be able to stand for an entire shift
Must be able to lift/push/pull up to 25 lbs

Requirements

Computer proficiency
Customer service experience is required
Ability to speak, read and write in English
High school diploma or equivalent GED preferred

Benefits

Free meal on shift
Training & Development
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k,)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
Pay Rate: $19.00/hour

Apply

Apply at Ocean Casino Resort

About the Company

Ocean Casino Resort

Oceanfront hotel, casino, and entertainment

Ocean Casino Resort is a hotel and casino on the Atlantic City Boardwalk that combines lodging, gaming, dining, and entertainment in one destination. Guests stay in 1,399 rooms, access a large casino, and enjoy amenities like five pools (including a saltwater pool), a cabana sun deck, and experiences such as a Topgolf Swing Suite. It differentiates itself by being the tallest building in Atlantic City with ocean views and a waterfront setting, offering a wide mix of amenities beyond just gambling. Its goal is to attract adults 21+ seeking a comprehensive, on-site resort experience that blends gaming, accommodation, and entertainment on the Boardwalk.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Atlantic City, NJ
Founded: 2018

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