Customer Implementation Manager – Payroll Functional Lead

The Impact You'll Make and What We'll Accomplish Together
 

Lead End-to-End Payroll Transformations
You'll own the complete payroll implementation journey—from understanding client requirements in discovery workshops to designing solutions, configuring systems, executing testing, and ensuring readiness for cutover. You won't just hand off work; you'll drive accountability and ensure every phase moves the client closer to success.
 

Solve Complex Payroll & Process Challenges
Every client's payroll operation is unique. You'll assess their business requirements against system capabilities, partner across teams (Solution Architecture, Product, Development, Data, QA) to design practical solutions, and use advanced SQL skills to validate configurations, analyze data, and investigate issues. You'll dig deep to find root causes and provide the evidence-based insights that drive confident decisions.
 

Champion Continuous Improvement
Beyond implementation, you'll help clients see their payroll operations with fresh eyes. You'll evaluate their current processes for inefficiencies, compliance risks, and opportunities—then design and recommend improved future-state processes that strengthen accuracy, scalability, and controls. You'll own the follow-through to ensure improvements stick and deliver measurable value.
 

Build Capability & Mentor Others
You'll provide direction and coaching to Business Analysts and team members, promote best practices, and capture lessons learned to elevate the quality of future implementations. You'll be someone others turn to for guidance and clarity in uncertain situations.

Communicate with Clarity and Conviction

You'll translate complex payroll and technical concepts into language that resonates with both business and technical audiences. You'll facilitate workshops, document outcomes, drive decisions to resolution, and maintain strong client relationships through transparency and responsiveness.

You're the Missing Piece of the Puzzle
 

You bring:
 

• Deep payroll expertise — You understand closed-loop payroll processes, payroll system architecture, configuration, and controls. You're fluent in payroll best practices and common implementation challenges.

• Advanced SQL skills — You're comfortable analyzing payroll data, validating calculations, investigating exceptions, supporting data migrations, and providing evidence-based recommendations.

• Hands-on configuration experience — You've configured major payroll or benefits systems (SAP, Workday, ADP, or equivalent) and understand how business requirements translate into system setup.

• Strong analytical and problem-solving capability — You can break down complex requirements, identify root causes, and drive solutions. You're comfortable with ambiguity and enjoy digging deeper.

• Excellent communication skills — You can explain intricate payroll concepts clearly, guide teams through difficult decisions, facilitate alignment across stakeholders, and build trust through transparency.
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Salary Range: $75K - $95K
 

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. 

TELUS Health offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

• Flexibility to work in-office, virtually or a combination of both

• Generous company matched pension

• Opportunity to give back to communities in which we work, live and serve

• Career growth and learning & development opportunities to develop your skills

• And much more…

Job Type: This is for a current vacancy.

Why This Opportunity

This is a role that balances deep technical expertise with strategic business impact. You'll work on meaningful transformations—helping clients reduce operational risk, improve compliance, and enhance the employee experience through better payroll operations. You'll grow your expertise in payroll systems, process design, and data analysis while mentoring other professionals. And you'll do it as a trusted advisor that clients genuinely rely on, not just as an implementer.

If you're a payroll expert who loves solving complex problems, driving continuous improvement, and building strong partnerships with clients—this is your role.