Keywords Studios

Global game development and testing services

IT Executive

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeGurugram, Haryana, IndiaNo salary listed

About the Job

Requirements

At least 4 years of experience providing comprehensive hardware support, including PC assembly and hardware troubleshooting.
Ability to troubleshoot computer problems remotely.
Experience maintaining PC desktop systems.
Ability to track and manage IT asset inventory, including laptops and peripherals.
Experience installing PCs and network printers over a local area network.
Experience installing and configuring Microsoft Office 365 client software.
Ability to train new hires and manage equipment retrieval during offboarding.
Ability to resolve day-to-day desktop support calls.
Ability to provide technical support to users and maintain workstations.
Knowledge of creating users, groups, and organizational units in Active Directory.

Responsibilities

Install, configure, maintain, upgrade, and replace desktop computers and laptops; troubleshoot hardware problems and coordinate vendor repairs as needed.
Manage and lead onboarding and IT training for new hires, and handle offboarding and equipment retrieval.
Track and manage inventory of IT assets, including laptops and peripherals.
Own site IT operations and maintenance, including workstation setups, conference room upkeep, ticket queue management, and network checks.
Provide onsite and remote IT support through the ticketing system, walk-ups, or remote desktop tools; diagnose and resolve hardware and software issues.
Support user issues involving desktop computers and laptops running Windows and macOS.
Assist users with network connectivity, troubleshoot network issues, and configure VPN and Wi-Fi connections.

IT Executive

Keywords Studios · Gurugram, India · Full-time · Posted 2026-09-24

Workplace: on_site

Department: IT & Infosec

Description

Company Introduction:

Keywords Studios, established in Dublin in 1998, now has 70+ studios across Europe, North and South America and Asia with 12,000+ employee strength located across 5 continents and 26 countries. The company provides a complete outsourced game art, engineering, testing, audio and localization service for all Console, PC, Handheld and Mobile content, to many of the biggest names in games and interactive entertainment, working on thousands of titles including many of the best-selling titles of the past few years.

Keywords Studios is comprised of many individual brands, all with something unique to offer our clients. The studios are integrated into the Group by Service Line and use the operating systems and tools deployed by those services lines to ensure people and projects can operate across studios and across geographies. For more info, please refer to https://www.keywordsstudios.com/

Requirements

Job Responsibilities:

Hardware Maintenance: Install, configure, and maintain Desktops and laptops, including upgrades and replacements. Troubleshoot hardware problems and coordinate repairs with vendors when necessary
Manage and lead onboarding and IT training for new hires, as well as offboarding for retrieving equipment
Track and manage inventory of IT assets (laptops, peripherals etc.)
Accountability for site IT Operations and Maintenance (e.g. workstation setups, upkeep of conference rooms, managing ticket queue, network check, etc.)
Desktop Support: Provide onsite and remote support for all IT-related issues through ticketing system, walk-ups, or remote desktop tools, to diagnose and resolve hardware and software issues
Handle support for user issues related to Desktop and laptops (Windows and macOS)
Network Connectivity: Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi-Fi connections
Basic Knowledge of Active Directory user creation, Groups and OUs

Desired Skills:

4+ years of experience in providing complete hardware support – assembling of PCs, hardware troubleshooting etc.
Conduct remote troubleshooting of computer problems
Maintenance of PC Desktop Systems
Track and manage inventory of IT assets (laptops, peripherals etc.)
Installation of PC’s, Network printers over the Local Area Network
Installation and Configuration of Office365 client software’s
Training for new hires, as well as offboarding for retrieving equipment
Resolve Day to Day Desktop Calls
Provide technical support to users, and maintaining workstation

Role Information: IN

Studio: Keywords India

Location: Asia Pacific

Area of Work: IT & Infosec

Service: Support

Employment Type: Full Time

Working Pattern: In-Office

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About the Company

Keywords Studios

Global game development and testing services

Keywords Studios provides services for the global video games industry across the full lifecycle from concept to post-launch. Its offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization (including casting and audio post-production), community management, player support, and content moderation. It operates with over 13,000 professionals across 70+ studios in 25+ countries using an end-to-end platform powered by proprietary technology to coordinate work. Its goal is to help clients bring intellectual property to life by delivering digital content that entertains, connects, and educates, with differentiation coming from its global scale, breadth of services, and ability to tailor bespoke project solutions.

Company size: 10,001+
Company stage: IPO
Headquarters: Dublin, Ireland
Founded: 1998

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