Operations Consumer Loan Servicing Representative

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Hourly: $16.85 - $19.25 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to provide support to a variety of specialty lending products.

Essential Functions:

• Research and prepare lien releases for all direct non-real estate and indirect loans
• Prepare and mail collateral (vehicle titles, CD's, stock) letters and loan documentation to customers
• Assist in processing daily macro’s
• Ensure compliance with department policies and regulations while accuracy and production goals are maintained
• Provide exemplary customer service to both internal and external customers
• Perform other duties as assigned

Knowledge, Skills & Abilities

• Ability to learn or basic knowledge of the consumer loan servicing line of business
• Excellent customer service skills and ability to research answers and solutions
• Ability to maintain a high degree of confidentiality
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Basic level proficiency with Microsoft Word, Excel and Outlook
• Basic level proficiency of loan servicing systems; for example, Shaw, Origenate, Temenos, etc.

Education & Experience

• High School Diploma or equivalent combination or education & experience required. Associate’s degree in Business Administration preferred
• 1+ year banking, financial services,  or related experience required
• 1+ year of experience with auto titling, or consumer loan documentation preferred

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Operations Consumer Loan Servicing Representative level job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $16.85 to $19.25 per hour.

#LI-BC1

Must be eligible to work in the US without sponsorship now or in the future.

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.  Click here to learn more.

Location: 922 Walnut St, Kansas City, Missouri 64106

Time Type:

Full time