Full-Time

Global Quality Director

Confirmed live in the last 24 hours

TSC

TSC

201-500 employees

Digital customer experience agency enhancing brand relationships

Consulting
Enterprise Software

Compensation Overview

$131k - $172kAnnually

+ Bonus

Senior

No H1B Sponsorship

Aurora, CO, USA + 2 more

More locations: Arlington, VA, USA | Huntsville, AL, USA

US Citizenship, US Top Secret Clearance Required

Category
QA & Testing
Quality Assurance
Requirements
  • Bachelor’s degree in Quality Management, Engineering (Electrical, Mechanical, Software, Reliability), Physics, or equivalent, with 10+ years of industry experience in quality management.
  • US citizenship with the ability to obtain and maintain a government clearance as needed.
  • Proven experience in Government/Commercial quality operations and multi-site/division leadership.
  • Strong leadership skills in team development and management, including creating quality processes for diverse divisions.
  • Expertise in ISO 9001 and AS9100 systems, including implementation, certification, and audits.
  • Excellent interpersonal, communication, and problem-solving skills, with a track record of building cross-functional, multi-cultural relationships across organizational levels.
  • Demonstrated technical competence and ability to manage multiple tasks in multidisciplinary teams.
Responsibilities
  • Lead the quality management team across multiple divisions
  • Provide clear direction and goals for the quality organization
  • Drive continuous improvement at all sites
  • Develop and maintain a corporate quality system that sets the minimum standards for quality across the organization while allowing sites to develop their processes to meet their individual needs
  • Develop and maintain a corporate risk register in conjunction with the divisions
  • Continually evaluate risks helping the leadership team to prioritize and adjust continuously the business to minimize overall business risks.
  • Work to have all divisions and sites to maintain an approved quality system with the goal of maintaining AS9100
  • Support Corporate Quality with Lessons Learned and Audit requirements as needed.
  • Work with the other organizations to drive improvement within their processes.
  • Lead in managing the quality relationships with major customers
  • Ensure clear and timely communication of customer concerns and audits
  • Work with cross functional teams to apply product quality standards, customer specifications and industry standards and develop testing and evaluation techniques to ensure material quality is to customers’ expectations and requirements.
  • Develop a corporate supplier quality plan
  • In connection with the divisions, define requirements for suppliers such that we meet or exceed our customers’ expectations.
  • Ensure continuous improvement across the supplier base including supplier audits and supplier evaluation.
  • Actively work with the procurement teams and development teams to develop and qualify new suppliers to meet our needs and requirements.

TSC focuses on enhancing the relationships between customers and brands through digital customer experience (CX) solutions. The company identifies areas for improvement by using customer journey mapping and usability testing, which helps them understand how customers interact with brands. After identifying these opportunities, TSC assists clients in digitizing their services and then develops and tests solutions aimed at improving customer satisfaction. Unlike many competitors, TSC emphasizes a thorough understanding of customer experiences and actively involves testing in their process. Their goal is to create happier customers, which in turn drives better business outcomes for their clients.

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

N/A

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Working at TSC offers the opportunity to be part of a global team, providing exposure to diverse markets and cultures.
  • The backing of Sitel Group provides job security and access to a wide range of resources and professional development opportunities.
  • TSC's emphasis on innovative customer experience solutions means employees are constantly engaged in cutting-edge projects that drive real business impact.

What critics are saying

  • The competitive nature of the digital customer experience industry means TSC must continuously innovate to stay ahead.
  • Being part of a large organization like Sitel Group could lead to bureaucratic challenges and slower decision-making processes.

What makes TSC unique

  • TSC's global presence with offices in Miami, Paris, Sao Paolo, and London allows it to offer localized customer experience solutions, unlike competitors with a more limited geographic reach.
  • As a member of Sitel Group, TSC leverages a vast network of over 75,000 professionals, providing a depth of resources and expertise that smaller agencies cannot match.
  • TSC's focus on customer journey mapping and usability testing ensures that their solutions are data-driven and tailored to specific client needs, setting them apart from agencies that offer more generic services.

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