Full-Time

Quality Director

Confirmed live in the last 24 hours

TSC

TSC

201-500 employees

Digital customer experience agency enhancing brand relationships

Consulting
Enterprise Software

Compensation Overview

$131k - $172kAnnually

+ Annual Bonus

Expert

No H1B Sponsorship

Aurora, CO, USA + 2 more

More locations: Arlington, VA, USA | Huntsville, AL, USA

US Citizenship, US Top Secret Clearance Required

Category
QA & Testing
Quality Assurance
Requirements
  • Bachelor’s degree in Quality Management, Engineering (Electrical, Mechanical, Software, Reliability), Physics, or equivalent, with 10+ years of industry experience in quality management.
  • US citizenship with the ability to obtain and maintain a government clearance as needed.
  • Proven experience in Government/Commercial quality operations and multi-site/division leadership.
  • Strong leadership skills in team development and management, including creating quality processes for diverse divisions.
  • Expertise in ISO 9001 and AS9100 systems, including implementation, certification, and audits.
  • Excellent interpersonal, communication, and problem-solving skills, with a track record of building cross-functional, multi-cultural relationships across organizational levels.
  • Demonstrated technical competence and ability to manage multiple tasks in multidisciplinary teams.
Responsibilities
  • Lead the quality management team across multiple divisions
  • Provide clear direction and goals for the quality organization
  • Drive continuous improvement at all sites
  • Develop and maintain a corporate quality system that sets the minimum standards for quality across the organization while allowing sites to develop their processes to meet their individual needs
  • Develop and maintain a corporate risk register in conjunction with the divisions
  • Continually evaluate risks helping the leadership team to prioritize and adjust continuously the business to minimize overall business risks.
  • Work to have all divisions and sites to maintain an approved quality system with the goal of maintaining AS9100
  • Support Corporate Quality with Lessons Learned and Audit requirements as needed.
  • Work with the other organizations to drive improvement within their processes.
  • Lead in managing the quality relationships with major customers
  • Ensure clear and timely communication of customer concerns and audits
  • Work with cross functional teams to apply product quality standards, customer specifications and industry standards and develop testing and evaluation techniques to ensure material quality is to customers’ expectations and requirements.
  • Develop a corporate supplier quality plan
  • In connection with the divisions, define requirements for suppliers such that we meet or exceed our customers’ expectations.
  • Ensure continuous improvement across the supplier base including supplier audits and supplier evaluation.
  • Actively work with the procurement teams and development teams to develop and qualify new suppliers to meet our needs and requirements.

TSC is a global digital customer experience agency that focuses on enhancing the relationships between customers and brands. The company helps clients improve customer satisfaction by identifying opportunities through customer journey mapping and usability testing. TSC also assists in explaining the advantages of digital transformation and develops solutions that lead to better customer experiences. With a team of 60 people across offices in Miami, Paris, Sao Paulo, and London, TSC is part of the Sitel Group, which has a vast network of customer experience services worldwide. The goal of TSC is to ensure that brands do not settle for subpar customer experiences, ultimately driving better business outcomes.

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

2011

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Rising demand for personalized CX aligns with TSC's expertise in digital solutions.
  • AI-driven chatbots offer TSC opportunities to enhance customer service solutions.
  • Omnichannel strategies are a trend TSC can leverage to expand service offerings.

What critics are saying

  • Emerging digital CX agencies may offer lower-cost innovative solutions.
  • Rapid AI advancements could outpace TSC's current technological capabilities.
  • Stricter data privacy regulations may limit TSC's data utilization.

What makes TSC unique

  • TSC specializes in customer journey mapping and usability testing for digital CX.
  • TSC is part of Sitel Group, enhancing its global reach and resources.
  • TSC operates in key global markets: Miami, Paris, Sao Paolo, and London.

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