Blue Nile

Direct-to-consumer online diamond retailer

Supply Chain Manager

Supply Chain ManagementConfirmed live in the last 24 hours

Full-timeNew York, NY, USA$85k - $105k /yrIn-person

About the Job

Requirements

Four to seven or more years of experience in Supply Chain, Operations, Fulfillment, or related operational environments.
Demonstrated experience managing high-volume workflows, coordinating multiple teams, and delivering measurable operational results.
Proven ability to manage operational priorities, allocate resources, and maintain service levels in a fast-paced environment.
Experience analyzing performance data, identifying trends, and translating insights into actionable business and process improvements.
Demonstrated ability to lead cross-functional initiatives, resolve operational challenges, and drive accountability across teams.
Experience developing operational reporting, tracking performance indicators, and presenting findings to management.
Strong understanding of workflow management, process optimization, and continuous improvement practices.
Advanced proficiency in Microsoft Excel, including Pivot Tables, XLOOKUP/VLOOKUP, reporting, and dashboards.
Strong analytical and critical-thinking abilities, and problem-solving skills, with the ability to make informed operational decisions.
Operational discipline and strong attention to detail.
Leadership presence with the ability to influence and guide team members.
Effective written and verbal communication across all levels of the organization.
Ability to manage multiple priorities while maintaining accuracy and accountability.
Collaborative leadership style with the ability to build productive relationships across internal departments and external partners.
Proactive, results-oriented mindset with a strong sense of ownership, accountability, and continuous improvement.

Responsibilities

Manage daily Supply Chain operations, including order flow, backlog management, vendor coordination, workflow optimization, and fulfillment execution, ensuring operational targets and service-level expectations are met.
Lead cross-functional coordination with Operations, Quality Control, Customer Service, Fulfillment, and external partners to maintain workflow continuity, resolve operational challenges, and minimize disruptions.
Monitor and analyze operational performance metrics, volume trends, productivity, and service level indicators to identify risks, establish priorities, and drive timely corrective actions.
Develop and maintain reporting tools, dashboards, and performance trackers using advanced Microsoft Excel capabilities to improve operational visibility, reporting accuracy, and data-driven decision-making.
Manage workload allocation and resource planning across teams to balance capacity, maintain productivity, and support changing business demands.
Provide hands-on operational leadership, proactively identifying bottlenecks, addressing escalations, and ensuring timely resolution of issues affecting order flow and fulfillment performance.
Lead operational team meetings and cross-functional reviews, communicating priorities, performance results, challenges, and action plans to relevant stakeholders.
Manage team development and performance, including onboarding, training, coaching, feedback, and accountability to support employee growth and consistent execution.
Identify, develop, and implement process improvements to streamline workflows, reduce inefficiencies, strengthen controls, and improve overall supply chain performance.
Establish and reinforce operational standards and procedures to promote consistency, accuracy, accountability, and adherence to established workflows.
Collaborate with senior leadership on operational planning, performance reviews, resource needs, and initiatives that support departmental goals and broader business objectives.
Anticipate and mitigate operational risks by identifying recurring issues, evaluating their impact, and implementing sustainable solutions to prevent future disruptions.

Desired Qualifications

Two or more years of experience in team leadership, people management, or operational supervision.

Manager, Supply Chain

Blue Nile · New York, United States · Full-time · Posted 2026-10-16

Salary: USD 85,000–105,000

Workplace: on_site

Department: Operations

Description

About the Role

Blue Nile is seeking a high-performing Supply Chain Manager to support and elevate daily operations across multiple internal and external teams within Supply Chain and Fulfillment. This role partners closely with the Sr. Supply Chain Manager and serves as a key operational leader within a fast-paced, high-volume environment.

The ideal candidate is a strong operational executor, data-driven thinker, and emerging leader who can collaborate cross-functionally while maintaining accountability within core workflows. This position requires ownership, initiative, and the ability to influence across teams. The right candidate will earn credibility through technical competence, structured execution, and a solutions-oriented mindset.

Responsibilities:

Manage daily Supply Chain operations, including order flow, backlog management, vendor coordination, workflow optimization, and fulfillment execution, ensuring operational targets and service-level expectations are met.
Lead cross-functional coordination with Operations, Quality Control, Customer Service, Fulfillment, and external partners to maintain workflow continuity, resolve operational challenges, and minimize disruptions.
Monitor and analyze operational performance metrics, volume trends, productivity, and service level indicators to identify risks, establish priorities, and drive timely corrective actions.
Develop and maintain reporting tools, dashboards, and performance trackers using advanced Microsoft Excel capabilities to improve operational visibility, reporting accuracy, and data-driven decision-making.
Manage workload allocation and resource planning across teams to balance capacity, maintain productivity, and support changing business demands.
Provide hands-on operational leadership, proactively identifying bottlenecks, addressing escalations, and ensuring timely resolution of issues affecting order flow and fulfillment performance.
Lead operational team meetings and cross functional reviews, communicating priorities, performance results, challenges and action plans to relevant stakeholders.
Manage team development and performance, including onboarding, training, coaching, feedback, and accountability to support employee growth and consistent execution.
Identify, develop, and implement process improvements to streamline workflows, reduce inefficiencies, strengthen controls, and improve overall supply chain performance.
Establish and reinforce operational standards and procedures to promote consistency, accuracy, accountability, and adherence to established workflows.
Collaborate with senior leadership on operational planning, performance reviews, resource needs, and initiatives that support departmental goals and broader business objectives.
Anticipate and mitigate operational risks by identifying recurring issues, evaluating their impact, and implementing sustainable solutions to prevent future disruptions.

Skills and Abilities:

4–7+ years of experience in Supply Chain, Operations, Fulfillment, or related operational environments.
2+ years of experience in team leadership, people management, or operational supervision preferred.
Demonstrated experience managing high-volume workflows, coordinating multiple teams, and delivering measurable operational results.
Proven ability to manage operational priorities, allocate resources, and maintain service levels in a fast-paced environment.
Experience analyzing performance data, identifying trends, and translating insights into actionable business and process improvements.
Demonstrated ability to lead cross-functional initiatives, resolve operational challenges, and drive accountability across teams.
Experience developing operational reporting, tracking performance indicators, and presenting findings to management.
Strong understanding of workflow management, process optimization, and continuous improvement practices.

Requirements

Advanced proficiency in Microsoft Excel (Pivot Tables, XLOOKUP/VLOOKUP, reporting, dashboards).
Strong analytical and critical-thinking abilities, and problem-solving skills, with the ability to make informed operational decisions.
Operational discipline and strong attention to detail.
Leadership presence with the ability to influence and guide team members.
Effective written and verbal communication across all levels of the organization.
Ability to manage multiple priorities while maintaining accuracy and accountability.
Collaborative leadership style with the ability to build productive relationships across internal departments and external partners.
Proactive, results-oriented mindset with a strong sense of ownership, accountability, and continuous improvement.

Benefits

At Blue Nile, many of our roles offer a high-quality, comprehensive benefits package including healthcare, paid time off, retirement planning and opportunities for career advancement. Some offerings are dependent upon the role, employment type, work schedule or location:

Paid Time Off
Competitive Employee Discount
Medical, Dental, Vision and Prescription Insurance
401(k) Retirement Plan with Company Match
Flexible Spending Account | Health Savings Account
Tuition Reimbursement
Parental Leave
Life Insurance

Annual base pay: $85,000 - $105,000. Final pay rate shall be determined and is based on experience and qualifications.

At this time, Blue Nile will not sponsor a new applicant for employment authorization for this position.

Additional Information: Blue Nile is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. Blue Nile will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws. #LI-WK1

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About the Company

Blue Nile

Direct-to-consumer online diamond retailer

Blue Nile is an online retailer that sells diamonds and fine jewelry. It operates mainly through its website, letting customers browse, compare, and buy engagement rings, wedding bands, and other jewelry without visiting a physical store. The product experience is built around selecting a diamond and jewelry pieces online, with information on diamond grades and prices to help customers make informed choices, and then the items are shipped to the customer. The company differentiates itself by offering a large online selection and lower prices achieved through a direct-to-consumer model, avoiding many costs of traditional jewelers. In 2022, it was acquired by Signet Jewelers, the world’s largest diamond jewelry retailer, which shapes its competitive landscape. The goal is to provide access to a wide range of diamonds and jewelry online with clear value and transparency, making high-quality pieces more affordable and easy to buy for consumers.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Seattle, WA
Founded: 1999

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