Technical Support Engineer
Zoom
Technical Support Engineer
Zoom
Connects teams through video, chat and phone
Technical Support Engineer
What you can expect
You will provide expert technical support for Zoom's cloud collaboration platform, resolving complex customer issues across connectivity, audio, video, and software performance. You will troubleshoot problems through multiple channels while collaborating with Engineering and Product teams to escalate critical cases. You will directly impact customer success by ensuring seamless communication experiences for enterprise clients. You will be based in Tokyo and report to the local Japan technical support manager.
About the Team
We deliver world-class technical support for Zoom's enterprise customers across Japan. Our team combines senior specialists who collaborate closely to solve complex technical challenges. We exist to ensure our customers maximize the value of their Zoom investment.
What we’re looking for
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.
Zoom builds cloud software for teams to meet, communicate and support customers, from small businesses to large organizations. Zoom Workplace brings video meetings, team chat and business phone service into one app, while its separate contact center tools route customer calls and messages to service agents. Users join meetings from computers, mobile devices or room systems, share screens and collaborate on digital whiteboards; webinars and events extend the software to larger audiences. The company sells subscriptions with different feature levels and add-ons alongside a free meeting plan. Zoom was founded in 2011 and is headquartered in San Jose, California.
Explore more opportunities at Zoom