D2C Commerce Operations & Delivery Manager

Job Description

Be part of something bigger. Decode the future.

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2025 Electrolux Group had sales of SEK 131 billion and employed 39,000 people around the world. For more information go to www.electroluxgroup.com. 
 
Join us in our exciting quest to build a future home!

We are seeking a proactive and technically curious D2C Commerce Operations & Delivery Manager to join our regional team in Bangkok. Supporting branded webstore and marketplace operations across Thailand, Vietnam, Taiwan, South Korea, Malaysia, Singapore, Indonesia and China you will serve as the connective layer between local business teams and the central technology platform - ensuring that systems work together reliably, processes are clearly documented, and enhancements are delivered on time.

Reporting to the Head of Branded Webstores – CA Asia, this role directly contributes to business growth by maintaining the operational integrity of the D2C commerce stack enabling local teams to operate with confidence and consistency.

The role sits at the intersection of three disciplines: commerce process governance, cross-functional IT project delivery, and change management.

What you’ll do:

D2C Commerce Process & Systems Governance

• SOP ownership - Write, maintain, and keep the operating procedures that define how orders, products, prices, and inventory data move between systems. When something changes, you make sure the documentation keeps up.
• System mapping - Know how the pieces fit together. When a change happens in one part of the stack, you understand what it means for everything else - and you flag the risk before it becomes a problem.
• Knowledge base development - Create practical, reusable guides - troubleshooting steps, decision trees, FAQs - that help local teams solve common issues independently without waiting on regional support.
• Process monitoring - Keep an eye on how markets are working versus how the SOPs say they should. When there is a gap, figure out whether it is a process problem or a training opportunity - and close it.

D2C IT Project & Cross-Functional Delivery

• Requirements gathering - Gather what markets need, document it clearly, and hand it to the delivery team in a format that leaves no room for guesswork. If the requirement is vague, you sharpen it before it moves forward.
• UAT coordination - Plan and run user acceptance testing with local eCom teams and IT support. Make sure test scenarios cover the full flow - including the edge cases that only show up in production. Chase down defects before go-live, not after.
• Go-live ownership - Own the milestones for your assigned deployments and market launches. Know your dependencies, flag delays early, and drive resolution - not just report on progress.
• Risk and escalation - Spot delivery risks early - resource gaps, scope creep, platform blockers - and escalate with a mitigation proposal, not just a warning.

Change Management & Continuous Improvement

• Rollout and training - Lead the rollout of new SOPs, features, and process changes to local eCom teams. Run practical enablement sessions that land quickly and stick - so markets can move forward with confidence instead of raising support tickets.
• Lessons learned and process improvement - Own the post-launch review. Capture what worked, what broke, and what to do differently next time. Feed those insights back into the requirements pipeline and use them reduce recurring issues.
• Documentation and onboarding - Keep the project record clean - change logs, RACI matrices, intake templates.

Qualifications:

·       3–5 years of experience in D2C/eCommerce operations, digital project coordination, or commerce platform management across multiple countries.

·       Hands-on experience with eCommerce platforms – Shopee, TikTok, Optimizely, SAP Commerce Cloud or equivalent. Comfort navigating backend systems, not just content.

·       Technically savvy, used to working in a complex technical environment and willing to learn about new systems

·       Excellent time and project management skills

·       Business acumen with the ability to prioritize tasks that deliver direct impact

·       Fluency in English; regional language skills are a plus

Core Competencies:

• International. You enjoy to work in a truly global environment and you like to deliver in cross-functional teams;

• Strategic. You have demonstrated strategic thinking, have strong analytical skills and ability to see the big picture;

• Business acumen. You have a proven track record of displaying strong business understanding and you are able to evaluate risks/opportunities making skilled business decisions;

• Team player. You have exceptional collaboration skills, proven ability to form strong cross-functional relationships with varying business partners;

• Good listener and communicator. You have great communication skills and you have the ability to convince, influence and motivate others in a complex matrix organization;

• Self-starter. You are keen for new experience, responsibility and accountability. You are self-driven, problem-solver with a proven track record of delivering great results;

• Agile. You like working in a fast moving environment, being open to new opportunities and evolving priorities and flexible in the way you deliver against strict deadlines and dealing with ambiguity. You manage every shifting priorities;

• Energy. You are passionate about what you do and able to transmit that energy to your team. Challenges are there to be overcome!

Where you'll be:

You will be based in our regional office in Bangkok, Thailand.

Benefits Highlights:

·       Flexibility of work hours with hybrid work arrangement

·       Discounts on Electrolux products and services.

·       Medical & Hospitalization coverage.

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Find out more:

·       https://career.electroluxgroup.com/global/en

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