Senior Manager Care Transitions Operations - High Risk Care

Description

Application deadline: Nov 18, 2026

As Amazon One Medical Value-Based Care continues to grow, we're looking for a Healthcare Specialist III, Care Transitions Operations to lead a centralized team focused on ensuring smooth care transitions for AOM patients following ER visits, acute, and post-acute stays.

Reporting to the Value Based Care Operations Leader, you'll be responsible for delivering on Amazon One Medical's promise of high quality of care, access, and patient-centered experiences at an affordable cost. You'll manage the centralized Transitions Management team, design efficient workflows, prevent readmissions, and drive operations performance using mechanisms.

This role is for a strong people leader and innovative problem-solver who thrives on building engaged, cohesive teams. You're self-aware, a continual learner, and focused on the big picture. You've mastered the balance of customer service, administrative excellence, and motivating teams through times of change. You're looking for your next opportunity to deliver results, drive engagement, and lead people at an organization that is transforming healthcare.

Although this role is coded as virtual, it is field-based (hubbed) by design. The selected candidate must work on-site from a manager-approved Amazon One Medical clinic location or from Seattle, WA.

Key job responsibilities
• Lead the day-to-day operations of inbound, outbound, and administrative (back office) functions within the remote centralized transitions management team.
• Design and implement standard work, partner with leadership to determine operational strategies by evaluating team results and objectives, and drive continuous improvement across operations.
• Ensure all patients receive appropriate outreach and care coordination support during and after ER visits, acute, and post-acute care admissions.
• Build an engaged team by leveraging CICARE (a framework for effective communication with patients and each other), Active Daily Management, and Lean principles to meet patient care transition and team experience goals.
• Develop and refine transition outreach programs for additional patient populations.

A day in the life
As a Healthcare Specialist III, Care Transitions Operations, you'll oversee the daily operations of our centralized transitions management team—managing both inbound and outbound patient outreach and administrative functions. You'll spend time analyzing team performance data to identify opportunities for streamlining workflows and reducing readmission rates for seniors & value-based reimbursement commercial patients transitioning from emergency room visits, acute care, and post-acute settings. You'll collaborate with clinical leadership to ensure patients receive timely and appropriate care coordination support during critical transition periods. Throughout your day, you'll coach team members using our CICARE communication framework Amazon LPs, mentor emerging leaders, and work cross-functionally with other departments to refine operational strategies that balance efficiency with compassionate patient care.

About the team
We are a dedicated group focused on transforming how AOM patients experience care transitions—a critical moment in their healthcare journey. Our team operates a centralized remote hub that coordinates outreach and support for patients moving between different levels of care. We're committed to preventing unnecessary readmissions while ensuring every patient feels supported and informed. Our vision is to create seamless, coordinated care experiences that keep seniors healthy and independent. You'll work alongside clinical staff, operations specialists, and leadership who share a commitment to continuous improvement and patient-centered care. We're building a culture where team members feel valued, supported, and empowered to solve complex operational challenges. Joining us means being part of an organization actively reshaping healthcare delivery for high risk patients.

Basic Qualifications

- Can show strong verbal and written communication skills
- 5+ years of relevant experience managing high-performing teams, with at least 2 years managing customer or patient-facing support teams in a high-volume, high-productivity support center.
- Proven ability to foster strong, collaborative team dynamics that ensure a supportive and engaged team culture.
- Experience developing talent through mentorship and coaching, consistent feedback, goal setting, and accountability.
- Proven track record of leading successful change management and process improvement efforts.

Preferred Qualifications

- Experience navigating complex national markets and matrix healthcare organizations.
- Advanced understanding of regional-based healthcare, continuum of services, and business drivers of healthcare.
- Experience in healthcare, particularly in collaboration with clinicians.
- Excellent understanding of technology, software, and tools, along with experience with RingCentral/Nice-InContact, G Suite, and Electronic Health Record systems.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.