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Tate & Lyle

Provides specialty sweeteners and fiber ingredients

Senior Technical Quality Analyst

Validation, Compliance & Quality SystemsConfirmed live in the last 24 hours
Full-timeTokyo, Japan

About the Job

Requirements

  • A Bachelor of Science degree in a related science field or 5–10 years of related work experience.
  • At least five years of experience in quality assurance or quality control, preferably in the food industry.
  • At least five years of experience in a quality- and regulatory-focused job.
  • Knowledge of food safety norms, including GFSI, BRC, and FSSC 22000.
  • Knowledge of applicable food legislation.
  • Demonstrated management, customer complaint handling, and audit experience.
  • Proficiency with Microsoft Office tools including Word, Excel, and PowerPoint, SharePoint, and SAP QM modules.
  • Knowledge of project management and Lean Six Sigma.
  • Ability to negotiate and achieve practical, sustainable solutions across related plants and products.
  • Strong spoken and written English and Japanese communication skills.

Responsibilities

  • Provide technical information and resources to customers concerning quality requests, and resolve customer quality and technical issues.
  • Complete customer questionnaires and surveys.
  • Negotiate specification differences with customers.
  • Issue or approve continuing guarantees, quality agreements, and special customer quality or shipping requirements.
  • Issue or approve quality certifications for regulatory compliance, GMO status, and potential product impurities.
  • Coordinate inquiries to regional regulatory authorities and consultants, disseminate information locally and to corporate regulatory teams, and initiate or coordinate changes as appropriate.
  • Coordinate customer audits and handle shelf-life extension requests.
  • Provide and maintain product information, including customer specifications, nutritional data, safety data sheets, technical data, regulatory compliance information, quality audits, religious certifications, and export classifications.
  • Assist the North Asia commercial team with process troubleshooting and resolution of quality-related issues and complaints; immediately restrict products with potential food safety issues in the system to prevent further distribution.
  • Support Sales, Technical, Product Management, and Customer Service teams with customer complaints and quality-related issues, and train the team on quality programs so they can address customer questions.
  • Work with Sales and Customer Service on customer and product issues, respond to complaints, approve product returns, and determine the disposition of returned and rejected products on quality grounds.
  • Assist Corporate Quality's Analytic Group with troubleshooting test methods.
  • Work with Manufacturing, Production, Application Regulatory, and Technical Service teams to introduce new products.
  • Assist with document translation to expedite technical quality support when needed.
  • Promote continuous improvement of local departmental standard operating procedures through the local QA/QC team.
  • Conduct warehouse and toller audits and verify the effectiveness of corrective actions from internal and external audits.
  • Work with Procurement, Supply Chain, and the internal Quality Supplier Management program to ensure North Asia suppliers and tollers comply with quality requirements.
  • Review results, record them, and release batches of products manufactured by Japan tollers.
  • Lead the development and execution of local training programs supporting company quality and food safety objectives through the local QA/QC team.
  • Serve as the SAP resource for quality issues for the business and sites.
  • Perform, maintain, and improve company EHS standards and requirements, and participate in company EHS programs, including training and audits.
  • Perform other duties as assigned.

Desired Qualifications

  • QA/QC experience in the food industry is preferred.

About the Company

Tate & Lyle

Provides specialty sweeteners and fiber ingredients

Tate & Lyle creates food ingredients and solutions that help make foods healthier and tastier. The company develops specialty sweeteners and dietary fibres that reduce sugar and calories, fortify foods to support digestive health, and mouthfeel solutions that improve texture, creaminess, and shelf life without relying on added sugar or fat. Its products are used by food and beverage manufacturers to reformulate products for healthier options while maintaining taste and texture. What sets the company apart is its emphasis on science-driven food solutions, global reach, and a focused portfolio of sweeteners, fibres, and texture modifiers that enable low-sugar and high-quality foods. Tate & Lyle’s goal is to transform lives through the science of food by helping create healthier foods, improving safety and working conditions, supporting communities, and driving sustainable growth.

Company size
1,001-5,000
Company stage
IPO
Headquarters
London, United Kingdom
Founded
1903

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