Lead Housekeeping Supervisor

Job Description

Reporting to the Housekeeping Leadership, responsibilities and essential job functions include but are not limited to the following:  

Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Assist Housekeeping Leadership with the day-to-day operation of the department and help ensure service and cleanliness standards are followed.
• Provide daily direction and support to Housekeeping Supervisors/Inspectors and Colleagues.
• Assist with room assignments, staffing adjustments, inspections, and operational priorities based on occupancy and business needs.
• Monitor guest rooms and public areas to ensure established cleanliness and presentation standards are maintained.
• Address guest concerns promptly and professionally, escalating concerns to Housekeeping Leadership when appropriate and notifying other departments as required.
• Assist with colleague coaching, training, and performance follow-up in accordance with departmental standards.
• Support onboarding and training of new Housekeeping Colleagues.
• Assist with daily briefings and departmental meetings as directed by Housekeeping Leadership.
• Help monitor departmental supplies, linen, equipment, and operational needs and communicate concerns to management.
• Support Housekeeping Leadership in maintaining productivity and controlling departmental expenses through effective daily operations.
• Maintain effective communication with Front Office, Engineering, Laundry, and other departments to support efficient hotel operations.
• Follow and reinforce departmental policies and procedures.
• Identify and report necessary maintenance items and follow up as appropriate.
• Ensure safety and sanitation policies are followed by Housekeeping Colleagues.
• Serve as a point of contact for the department in the absence of senior Housekeeping Leadership, within assigned authority.
• Perform other duties as assigned.

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Previous Housekeeping experience required
• Computer literate in Microsoft Window applications preferred
• University/College degree in a related discipline an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Demands

This position requires:

• Constant standing and walking throughout shift
• Occasional lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Required Education and Experience

• High school diploma or equivalent preferred
• Minimum 1 year experience in a supervisor or manager capacity in a hotel Housekeeping environment

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Fairmont Austin is proud to be an Equal Opportunity Employer.  EOE/M/F/D/V