Account Director

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking an Account Director to support accounts in need of and in support of fixed and wireless infrastructure. The successful candidate will develop customer relationships and drive sales of Transport and Access Connectivity, and infrastructure services to prospects and customers in the telecommunications strategic Carrier ecosystem. The Account Director is responsible to achieve sales and revenue growth targets through consistent account management activities as well as sometimes acquiring new accounts or developing new departments within an account.

A demonstrated ability to succeed in an autonomous environment is key to this role. The ideal candidate has a strong understanding of long haul dark fiber, transport and access services as well as wireless connectivity to macro towers, small cell and backbone networks with the ability to work on large, complex deals applying a consultative and trusted advisor approach.

Responsibilities: 

• Generate sales revenue by actively promoting Zayo products and services to targeted account patches. 
• Achieve sales and revenue growth targets through consistent account management activities as well as acquiring new accounts.
• Meet monthly, quarterly, and annual sales goals set by the leadership team through aggressive prospecting and selling. 
• Present proposals and manage customers through the sales process.
• Attain high Net Promoter Score results based on excellent customer support in the sales process. 
• Maintain current business relationships with customers, securing existing revenue on long-term commitments and or selling net new accounts.
• Apply knowledge of customers, industry, and services to achieve revenue objectives.
• Work with the current Sales team to develop account strategy, solution design, and relationship management on targeted accounts. 
• Manage high volume of work while maintaining a high degree of responsiveness.
• Track, analyze and report on sales performance and activities in Salesforce and other reporting tools. 
• Provide accurate and timely forecasts of sales opportunities.
• Develop and maintain records of customer activity for reporting of sales and forecasts. 
• Provide accurate and timely information to management. 
• Coordinate closely with other departments to ensure customer satisfaction is maintained and revenue objectives met. 
• Collaboratively work as a part of a team while concurrently performing as an individual with minimal supervision.
• The Account Director will support accounts in need of and in support of telecom infrastructure. 
• The successful candidate will develop customer relationships and drive sales of Connectivity, Colocation and infrastructure services to prospects and customers in the Carrier and Reseller ecosystem.

Qualifications:

• Minimum of five (5) years of telecommunications sales experience required. A Bachelor’s degree or equivalent from four-year College is preferred, but not a requirement.
• The ideal candidate has a strong understanding of carrier and reseller connectivity/infrastructure to middle mile, last mile, metro and long haul backbone networks with the ability to work on large, complex deals applying a consultative and trusted advisor approach.
• Proven ability to build relationships.
• Strong financial acumen.
• Quick learner who collaborates well with others.
• Excellent communication skills, both verbal and written.
• Exceptional customer service and relationship building/maintaining skills.
• Excellent time management and organizational skills.
• A sense of urgency and desire to rapidly accelerate results and career with Zayo Group Sales.
• Possesses excellent interpersonal skills and can work effectively with a diverse group of personalities; must be approachable, show respect for others and be able to present data with effective communication and presentation skills.
• High tolerance for ambiguity and can work successfully in a matrix management model.
• Strong understanding of account management & the strategic selling process.
• Effective problem solving and interpersonal skills Knowledge of Microsoft Word, Excel and PowerPoint; Salesforce a plus.
• General understanding of Zayo Networks value proposition, products, and services such as Ethernet, Waves, IP transport, Dark Fiber, Cloud services/connectivity, and Colocation.
• Ability to travel as required by customers.

Estimated base salary range: $100,000-$120,000 USD/annually 

#LI-REMOTE

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.