Applications Administrator

What You'll Do

Administer Platforms and Operations
Administer the organization's portfolio of enterprise software and cloud platforms, maintaining configurations, settings, and access controls so each platform performs reliably.
Monitor platform and integration health, including provisioning and synchronization between connected systems, and resolve issues or coordinate fixes within the team when they require more depth.
Review, test, and validate platform updates and releases, confirming changes before they reach users.
Administer the connections and integrations between platforms, and troubleshoot existing automations and integration workflows.
Administer the organization's enterprise AI platforms alongside the rest of the portfolio, including console configuration, licensing and seats, usage and cost reporting, and governance settings such as data controls and approved connectors.
Create and maintain documentation, runbooks, standard operating procedures, and escalation guides for the platform portfolio.
Identify and Access Administration
Administer identity and access across the platform portfolio, including Microsoft 365 and Entra ID identity operations such as user accounts, groups, roles, and license assignment.
Configure and maintain single sign-on connections, including SAML and OAuth application setup, and complete new application registrations.
Manage and troubleshoot user provisioning, including SCIM provisioning and deprovisioning, and address synchronization issues across connected platforms.
Manage application permissions and role assignments so access aligns with organizational policy and least-privilege principles, including access provisioning and deprovisioning at the application layer.
Own Tier 2 Escalation Queue and Enable Users
Own and work a Tier 2 escalation queue, taking on the complex platform issues escalated from the Helpdesk and driving them to resolution.
Partner with the IT Support team to resolve escalations, document solutions, and feed recurring issues back so they can be prevented at the front line.
Enable users by advising on platform capabilities, recommending approaches to accomplish their goals, and helping teams get the most value from the tools available to them.
Perform Initial Cybersecurity Response
Serve as an initial responder for security-related events affecting the platform portfolio, including triaging alerts and performing first-line access, multi-factor, and account actions.
Support security configuration and conditional access changes under established guidance.
Escalate confirmed or higher-severity incidents to Engineering and security leadership, with clear documentation of what was observed and what was done.
Coordinate Vendor and License Support
Open, manage, and track support tickets with software vendors, and manage escalations through to resolution.
Maintain working relationships with vendor support and account contacts for the platforms in the portfolio.
Assist the Director of IT Administration with license management, seat reconciliation, renewals, and cost tracking across the platform portfolio.

Skills Needed to Succeed

Excellent verbal, written, and interpersonal communication skills to clearly explain complicated processes and foster partnerships.
Working knowledge of identity and access management concepts and protocols, including single sign-on, SAML, SCIM, and OAuth, and directory services such as Microsoft Entra ID.
Strong troubleshooting and problem-solving skills across integrated platforms and the ability to determine when an issue needs to be escalated.
Disciplined documentation habits and strong organizational skills, with the ability to manage competing priorities and an active escalation queue.
Experience administering Microsoft 365, SaaS management, license optimization, or platform cost reporting.
Familiarity with automation and integration platforms and the ability to diagnose broken workflows.
Exposure to enterprise AI tooling administration and governance.
Scripting or API familiarity, such as PowerShell, Python, or Microsoft Graph.
Prior experience supporting a multi-site or distributed organization.
High School Diploma or GED.
Associate Degree in Information Technology, Computer Science or related field preferred.
3-5 years of related IT experience with administration of enterprise software or cloud platforms preferred.
Relevant certifications in Microsoft technologies, identity and security, or IT service management preferred.

Benefits We Offer

• Paid parental leave, including maternity, paternity, and adoption leave.
• Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons. 
• Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health. 
• Life insurance policy provided for all staff members at 2x annual salary at no cost. Additional life insurance coverage is available to purchase. 
• Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members.
• Comprehensive wellness and mental health benefits allow staff to proactively invest in their physical and emotional health.
• Generous 401(k) retirement plan allowing a team member to have up to 12.5% (including employee contribution, employer match, and employer discretionary contribution) contributed into their account in their first year. It doesn’t stop there—the more years on staff, the greater the investment! 
• $160 annually in development dollars for team members to invest in their professional growth. 
• Casual dress and work environment.
• And much more!

Our Beliefs, Culture, and Commitment to Diversity