Privacy Support Analyst
No salary listed
Mid
Chennai, Tamil Nadu, India
In Person
Customer Experience & SupportCustomer Support
About the job
Requirements
- Customer service or privacy operations experience.
- Strong proficiency with Salesforce, ServiceNow or Jira, and contact center platforms.
- Ability to work independently and manage time effectively.
- Excellent typing speed, data-entry accuracy, and attention to detail when processing high volumes of repetitive, process-driven tasks involving web-based form completion and standardized multi-step opt-out workflows.
- Ability to remain calm, professional, and solutions-oriented under pressure and tight deadlines.
- Excellent verbal, written, interpersonal, and coaching communication skills.
- Ability to multitask and adapt to changing workloads in a fast-paced support environment.
- Comfort working in a structured, ticket-driven environment focused on accurate documentation and process compliance.
- Ability to think critically and independently analyze and interpret data.
- Ability to protect highly confidential and proprietary business information and maintain high standards of privacy and security.
- Ability to follow information and security policies and practices.
- Experience collaborating across teams and influencing without direct authority.
- Experience applying artificial intelligence or advanced analytics to operations, such as queue prioritization, root-cause analysis, or process optimization.
Responsibilities
- Accurately process member opt-out requests across supported data brokers within defined service-level agreements.
- Process high volumes of member opt-out requests by navigating multiple data broker websites, completing web-based forms, and following broker-specific opt-out workflows while meeting productivity, quality, and service-level targets.
- Respond to member requests and inquiries using Salesforce.
- Identify, analyze, and interpret trends or patterns in complex data broker opt-out processes.
- Provide data-driven recommendations to simplify processes, reduce manual effort, and improve the customer experience.
- Collaborate with internal teams and external partners when fulfillment activities involve third-party platforms.
- Use artificial intelligence and automation tools, including AI assistants, AI-enabled spreadsheet or business-intelligence features, and knowledge-management tools, to improve productivity, analyze data, and support documentation with appropriate human review.
- Identify and report system issues, process deviations, and operational risks to management.
- Stay current with product updates, services, marketing promotions, and operational procedures.
- Apply problem-solving, analytical-thinking, and deductive-reasoning skills to resolve operational issues.
- Maintain understanding of company policies, procedures, and products while delivering customer support.
- Participate in or lead operational projects, identify training opportunities, and collaborate with regional and cross-functional teams to resolve process-related issues.
- Process and document account activity within approved company performance guidelines and systems while following strict Payment Card Industry guidelines.
About the company
Gen Digital sells software and services that protect consumers' connected devices, personal information and finances. Its Norton, Avast and LifeLock brands cover antivirus, online privacy and identity protection, while MoneyLion adds financial tools and access to credit products. The software detects malicious activity, checks for exposed personal data and alerts customers to threats across computers and phones. It earns revenue from subscriptions, financial services and fees from partners that connect customers with financial products. With operating roots dating to 1982, the group has dual headquarters in Tempe, Arizona, and Prague, Czech Republic.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Tempe, Arizona
Founded
1982
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Simplify's Take
What believers are saying
- Leadership training has named providers: Gen staff access Harvard ManageMentor and the McKinsey Leadership Academy.
- Gen generates investment cash internally: operating cash flow reached $1.545 billion for the year ending April 2026.
- Gen reaches workplace customers: Norton LifeLock Benefit Solutions sells protection through employers and benefits brokers.
What critics are saying
- Gen carries substantial leverage: April 2026 debt principal totaled $8.275 billion against $402 million in unrestricted cash.
- Remote-only applicants face a mismatch: Gen's published hybrid model expects three office days weekly.
- Avast's data use faces lasting limits: an FTC order bans selling product browsing data for advertising.
What makes Gen Digital unique
- LifeLock funds identity recovery: its Total plan includes up to $3 million in reimbursement per covered adult.
- Gen embeds financial shopping elsewhere: Engine connects apps to personalized offers from over 1,000 partners and financial providers.
- Free antivirus feeds paid upgrades: Avast One directs users toward Avast Premium Security inside the app.
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Benefits
- Health Insurance
- Disability Insurance
- Life Insurance
- Unlimited Paid Time Off
- 401(k) Company Match