Conduent

BPO and digital solutions provider

Benefits Administration Services Associate 3

Customer SupportPosted on Nov 11

Full-timePasay, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

Meet timeliness and accuracy standards.
Adhere to call center metrics and guidelines within established procedures.
Comply with all policies and standards.

Responsibilities

Advise participants on plan provisions to improve their decision-making process.
Respond to client-specific inquiries by telephone and web correspondence.
Complete transactions related to customer inquiries with limited supervision.
Document calls by creating detailed notes in the case management system.
Complete callbacks in a timely manner and escalate as appropriate.
Assist junior employees by answering questions or taking escalated calls with guidance.
Advocate for participants to coordinate benefits, services, and payments with outside providers and vendors.
Explain the appropriate participant forms and provide guidance on completion.
Perform other duties as assigned.

Improves participant decision-making process by advising participants on plan provisions.
Responds to client-specific inquiries, including telephone and web correspondence.
Completes transactions related to customer inquiries with limited supervision.
Meets timeliness and accuracy standards.
Documents calls by creating detailed notes in the case management system.
Completes callbacks in a timely manner and escalates as appropriate.
Adheres to call center metrics and guidelines within established procedures.
Assists junior employees by answering questions or taking escalated calls with guidance.
Advocates for participants to coordinate benefits, services, and payments with outside providers and vendors.
Explains the appropriate participant forms and provides guidance on completion.
Performs other duties as assigned.
Complies with all policies and standards.

About the Company

Conduent

BPO and digital solutions provider

Conduent provides technology-enabled business process outsourcing services across healthcare claims and administration, customer experience management, and human capital solutions. It uses automation and AI to streamline operations, such as healthcare and casualty claims processing, omnichannel customer support, and HR services. This differentiates itself through large-scale delivery (billions of interactions annually, millions of tolling transactions daily) and a focus on combining digital technologies with domain expertise to improve performance, customer experiences, and reduce costs and risks for clients. The goal is to help clients run more efficiently, deliver better service, and support missions across industries.

Company size: 10,001+
Company stage: IPO
Headquarters: Florham Park, NJ
Founded: 2017

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