SaaS and Vendor Operations Analyst

About Vibes

Vibes’ mobile-first platform creates personal, revenue-driving and long-term mobile engagement between consumers and the world-class brands they love. Industry leaders like Chipotle, Kohl’s and Polo Ralph Lauren use Vibes to grow customer relationships with relevant, high-volume mobile messaging and mobile wallet marketing on a global scale. Vibes enables marketers to seamlessly connect with their customers using a data-rich and API-packed solution that beautifully optimizes and unifies their SMS, MMS, RCS and Mobile Wallet campaigns. To learn more about Vibes, visit www.vibes.com.

As our SaaS and Vendor Operations Analyst, you'll own how we buy, license, and support all of it. You'll catch the auto-renewal before it triggers, find the 40 unused seats before the true-up, and push back on a vendor's price increase with data in hand.

You'll join a small, fast-moving GRC and vendor management team. You won't be inheriting a rigid process you're expected to follow. Many of our processes are still being built, and you'll help shape them. This role will report to our Senior Program Manager. 

What you'll own:

Software and licensing

• Maintain our application inventory and know who uses what
• Manage entitlements, true-ups, and seat recovery so we stop paying for software nobody's using
• Run the renewal calendar and start every renewal early, so we negotiate with leverage and not a deadline

Hardware

• Own the workstation inventory and laptop procurement from purchase through retirement

Contracts and vendors

• Support negotiations on pricing and terms, and keep signed agreements organized and findable
• Route purchases to the right Vibes signatory for approval
• Draft vendor risk assessments and gather evidence for in-scope vendors and applications (GRC validates it)

Spend and people operations

• Track software and hardware spend against plan, and flag problems early with a recommendation attached
• Connect access, licenses, and equipment to onboarding and offboarding, so new hires are productive on day one and departures are clean

What success looks like:

• No surprise renewals, missed notice windows, or wrong seat counts
• Measurable savings from seat recovery and stronger negotiations
• Internal teams who see procurement as a helpful partner, not a roadblock

You might be a fit if you:

• Have 2+ years in software asset management, IT procurement, or vendor management, ideally at a SaaS-heavy company
• Have worked renewals or negotiated pricing and terms, and are comfortable with auto-renewals, notice periods, price caps, and true-ups
• Are strong in spreadsheets: you can analyze usage data, recover seats, and model future spend
• Have worked with identity or SSO tools like Okta, Google Workspace, or Microsoft Entra

Bonus points for: hardware lifecycle experience, reading a SOC 2 report and spotting what matters, or experience with POs, invoice matching, or RFPs.

How we work:

• Detail-obsessed, because it matters. A missed date or a wrong seat count costs real money, and you treat it that way.
• You spot savings and risks early and arrive with a recommended solution.
• Direct and kind. You're professional and firm with vendors, and warm and responsive with colleagues. Internal teams are your customers.
• Self-directed and adaptable. You keep many threads moving at once, learn fast, and stay steady when priorities shift.
• Honest and reliable. You do what you say you'll do and treat people well.

Our Core Values:

• Respect, honesty, and integrity for all stakeholders     
• Always be learning
• Relentless focus on the customer                               
• Never be satisfied
• Create value                                                               
• Seek accountability and ownership

Compensation and Benefits

The base salary for this role is $75,000 - $80,000 annually. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills and certifications. Vibes offers employees a full slate of benefits including competitive salaries, options, medical, dental and vision coverage, short and long term disability, life insurance, 11 paid holidays, flexible vacation, commuter benefits, a 401(k) plan and match, and a paid parental leave program.

Equal Opportunity Employer 

Vibes is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.