Full-Time
Mortgage Operations Academy Associate
Better
1,001-5,000 employees
Digital mortgage lender with no-fee loans
No salary listed
Remote in USA
Remote
Bachelor's
 Finance & Banking (1) |
|---|
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- Mortgage experience is not required; the role targets individuals early in their careers who are eager to learn the mortgage industry.
- Applicants should communicate professionally and confidently.
- Applicants should be detail-oriented and organized.
- Applicants should be comfortable learning new technology and systems quickly.
- Complete the 90-day paid NEO Academy training program.
- Gain exposure to operations, customer experience, workflow management, mortgage fundamentals, and the technology supporting the mortgage process.
- Learn mortgage fundamentals and loan structure, customer service and professional communication, workflow and pipeline management, and mortgage operations and sales support functions.
- Receive structured training, mentorship, and real-world exposure through The NEO Way.
- Gain hands-on experience with Tinman, the company's loan origination platform.
- Collaborate with the team and participate in borrower-experience training.
- Upon successful completion, potentially transition into a permanent role such as Junior Loan Specialist or Production Partner based on performance, strengths, and business needs.
- A Bachelor's degree is preferred.
- One to three years of professional experience is preferred.
- Customer service, hospitality, banking, finance, sales support, or operations experience is a plus.
- Strong organizational and multitasking skills are preferred.
Better is a digital mortgage platform that simplifies home buying and refinancing. It provides 100% online loan processes, offering fast estimates and pre-approvals with no origination fees. It earns revenue from loan interest and ancillary services, and it bundles Better Settlement Services for quick closings and Better Real Estate to connect clients with partner agents. The goal is to make the mortgage process quicker, cheaper, and easier through an integrated, tech-enabled platform.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
New York City, New York
Founded
2016
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Simplify's Take
What believers are saying
- Q2 2026 loan volume rose 38% year over year to $1.67 billion.
- August 2026 investor materials set TinmanGo soft launch for Q3 2026.
- Better expects over $45 million annualized cost reductions and new enterprise partnerships.
What critics are saying
- August 2026 Garg litigation and consent fight distract management and scare lenders.
- Q3 2026 guidance still shows a $15 million to $18 million adjusted EBITDA loss.
- Vishal Garg’s control battle can fracture governance and trigger another shareholder revolt.
What makes Better unique
- Tinman AI powers end-to-end mortgage manufacturing across retail, wholesale, and partners.
- BetterHome Group controls mortgage distribution, insurance, and UK broker networks, including Stonebridge.
- Better’s platform targets faster closings and lower customer acquisition costs than branch lenders.
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Benefits
Competitive compensation & equity
Remote-friendly opportunities
Unlimited PTO
Fully funded health, dental, vision, and fertility benefits
401k plans
Up to 20 weeks paid parental leave
Free lunch, even if you’re remote
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 1%2 year growth
↑ 2%Better continues leadership shake-up as Chad Smith, Barry Feierstein move on. David Parrish is promoted, with COOs Smith and Feierstein stepping down amid financial and C-suite turmoil September 8, 2026, 4:48pm by Sarah Wolak Article Summary. Better promoted David Parrish to head of enterprise operations and said COO Barry Feierstein will step down. The company guided to a $15M to $18M Q3 adjusted EBITDA loss and lower loan volume of $1.375B to $1.525B. AI Summary Weeks after Better Home & Finance Holding Co. CEO Vishal Garg was ousted from his leadership position and replaced with Daniel Lewis, the company is continuing to announce more significant leadership changes as it marks a new operational chapter. Better has promoted David Parrish to head of enterprise operations, per an 8-K filing from the company on Tuesday. Parrish previously served as chief information officer and chief information security officer, where he was instrumental in developing Better's proprietary Tinman platform and AI-powered loan assistant, Betsy. Chad Smith, who had served as Better's COO, announced today that he has been appointed CEO of Envoy Mortgage and president of sister company PLACE's mortgage and financial services division. In its 8-K, Better also confirmed that Barry Feierstein, who is also listed as a COO for the company, will step down from his roles to "pursue new opportunities." Membership Full access Billed annually Membership includes: * | Unlimited access to HousingWire reporting and analysis * | Access to HousingWire Intelligence * | Member-only newsletter * | Event perks Free account Limited access * | Read 2 subscriber-only articles each month
Former Better president Chad Smith named Envoy Mortgage CEO. Sep 08, 2026 Smith will also oversee PLACE's mortgage and financial services division PLACE has appointed mortgage industry veteran Chad Smith as CEO of Envoy Mortgage and president of PLACE's mortgage and financial services division. Smith will lead PLACE's effort to integrate the national mortgage lender more deeply into its broader homeownership platform, which connects mortgage, real estate, title and escrow, property management, and home services. "By integrating Envoy Mortgage and its highly productive loan officers and operations into the PLACE ecosystem, we'll be able to offer consumers a more transparent, seamless, and connected experience," PLACE Co-Founder and CEO Ben Kinney said. Kinney said Smith's appointment would help PLACE accelerate the growth of its mortgage business while expanding its services for consumers, real estate professionals, and financial institutions. Smith brings more than two decades of mortgage industry experience to the role. He most recently served as president and chief operating officer of Better.com. Smith also previously served as CEO of Mission Loans and president of direct lending at loanDepot. Smith's departure from Better comes amid a broader leadership battle where founder Vishal Garg is seeking to remove interim CEO Daniel Lewis and four other directors. Neither Smith, Better, nor PLACE indicated that his move to Envoy was connected to the dispute. Better has not announced who will assume Smith's responsibilities as president and chief operating officer of its mortgage business. "Partnering with PLACE allows Envoy to expand its footprint and work with more of the best talent in the real estate industry as we transform the consumer experience through proprietary tech and top mortgage professionals," Smith said. Founded in 1997 and headquartered in Houston, Envoy is a full-service national mortgage lender. PLACE said Envoy has invested in technology, personnel, and operational processes over the past three years to increase originator productivity and market share. Get the NMP Daily Essential stories, every weekday.
A US federal judge has denied Better Home & Finance's motion to block founder Vishal Garg's shareholder campaign to remove the board that ousted him as CEO. Judge Margaret Garnett ruled on 28 August that the company failed to show "irreparable harm" would result from allowing the vote to proceed. The board removed Garg on 3 August and appointed director Daniel Lewis as interim CEO, just one week after Lewis joined the board. Garg, represented by Quinn Emanuel's Alex Spiro, is seeking to restore his position through a shareholder vote. Before his removal, Garg had increased revenues by 2.5 times and improved contribution margin by fourfold over two years. Better's share price rose from $8 in January 2025 to $27 before Garg's ousting. Garg had been re-elected to the board with 99.53% shareholder support in June.
Update: better's special committee says every director but Garg backed ending founder-led leadership. The committee formed to respond to the founder's campaign to replace the board said the decision to move on from him was unanimous among the other directors, and laid out operating results to argue the company is better off without him. The special committee of Better Home & Finance's board said Monday that every director except founder Vishal Garg supported the decision to end founder-led leadership at the digital mortgage lender, and that the committee is unanimous that Garg should have no continuing operating role. The statement is the board's most direct response yet to Garg's campaign to remove a majority of the company's directors and return himself to an executive position. "The decision to appoint Daniel Lewis as Interim Chief Executive Officer, transition away from founder-led executive leadership and conduct a search for a permanent CEO was supported by every director other than Better's founder and former CEO, Vishal Garg," the committee said in its Aug. 24 statement. How the fight escalated. Since then the dispute has moved into court and into the proxy machinery. The board has filed consent revocation statements opposing Garg's consent solicitation - the mechanism by which a shareholder can replace directors without waiting for an annual meeting - and the company has sued Garg, alleging federal securities law violations in connection with the campaign. The committee's framing of the stock record is pointed: it says shares fell more than 90% during Garg's tenure as CEO. That is the committee's characterization, offered in the context of a control fight. The operating case. Rather than argue governance alone, the committee laid out a set of operating claims meant to show momentum under Lewis. The company said it remains within its third-quarter guidance and expects a return to growth. It described a new partnership as producing the strongest initial performance in company history measured by locked loan volume, and said it expects to exceed $45 million in annualized cost reductions. Its wholesale program and the launch of TinmanGo - a version of Better's proprietary loan origination technology - are on track, the committee said, with at least two additional enterprise partnerships planned. A process to sell the company's U.K. bank is ongoing. Every one of those figures is the company's own disclosure in the middle of a contested campaign, and none has been reported through an audited quarterly filing. What it means. Verified: the statement was issued, the committee's positions are as quoted, and the operating claims are as disclosed. Attributed: the performance metrics, the stock-decline figure and the characterization of Garg's campaign as disruptive are all the special committee's. RealtyWire analysis: the disclosure of the board vote breakdown is the substantive news here. A consent solicitation asks shareholders to conclude that the board acted against their interests; a unanimous vote of every independent director cuts directly against that argument, and putting it on the record is a deliberate move to shape how institutional holders read the proxy materials. The operating metrics serve the same purpose. Cost reductions and partnership volume are the two things Better can point to that do not depend on the mortgage rate environment, which has not cooperated with anyone this year. Whether they are enough to hold a shareholder base that has watched the stock fall this far is a different question. For the wider mortgage industry, the case is a reminder that founder control at a company that went public through a special purpose acquisition vehicle is durable right up until the board decides it is not - and that unwinding it is expensive and public. What to watch: the outcome of the consent solicitation and any deadline set for it, rulings in the company's suit against Garg, whether a permanent CEO is named before the fight resolves, and Better's third-quarter results against the guidance the committee reaffirmed.
Better Home & Finance's Special Committee has issued a statement supporting the appointment of Daniel Lewis as interim chief executive officer and the transition away from founder-led leadership. The decision to replace founder and former CEO Vishal Garg was backed by every director except Garg himself. The committee reported operational progress under Lewis's leadership. Better remains within guidance for the third quarter and expects to return to growth. A newly-launched partnership is producing the strongest initial performance in company history by locked loan volume. The company expects to exceed its previously announced $45 million in annualised cost reductions. Better is preparing to launch its wholesale programme powered by TinmanGo and at least two additional enterprise partnerships. The sale process for its UK-based bank remains ongoing. The Special Committee stated Garg should have no continuing operating role at Better, noting the company's stock declined more than 90% during his tenure as CEO.