Logistics Program Manager - AWS Cloud Logistics

Description

As a Transportation Operations Manager, you will serve as the connective tissue between operations execution and performance measurement across both logistics and warehousing services. You will own the full metrics lifecycle — from establishing goals and targets, to tracking performance, to reporting actuals vs. targets for stakeholders across the network. You will simultaneously drive day-to-day operations execution while identifying and implementing structural efficiency improvements that reduce cost, improve throughput, and elevate service levels.

MAIN RESPONSIBILITIES:

Metrics Framework & Goal Setting

Design and own the performance metrics framework for transportation and warehousing operations, establishing baseline targets, stretch goals, and tolerance thresholds across key indicators including on-time delivery, warehouse utilization, and carrier performance
Partner with Operations teams and senior leadership to align metrics targets with organizational objectives and network strategy goals
Build and maintain a unified scorecard spanning both logistics (carrier, lane, mode) and warehousing (throughput, labor, space utilization) dimensions, ensuring end-to-end supply chain visibility
Reporting & Actuals vs. Targets Tracking

Develop and publish recurring performance reports — daily, weekly, and monthly — tracking actuals against established targets and surfacing variance trends requiring intervention
Build automated reporting pipelines and dashboards that translate raw operational data into clear, actionable insights for operations managers and senior leadership
Own root cause analysis for metric deviations, documenting findings and driving corrective action plans with accountable stakeholders
Support QBR and MBR reporting cycles with structured narratives that contextualize performance trends against operational and market conditions
Operations Execution

Lead day-to-day transportation and warehousing operations execution, ensuring service continuity, compliance with SOPs, and alignment with carrier and LSP commitments
Serve as an escalation point for operational issues — carrier failures, capacity shortfalls, warehouse throughput bottlenecks — coordinating rapid resolution across internal teams and 3P providers
Operational Efficiency & Continuous Improvement

Identify inefficiencies across transportation lanes and warehousing operations through data analysis, and develop structured improvement initiatives with measurable outcomes
Build and maintain a continuous improvement pipeline — tracking initiative status, projected savings, and realized impact against plan
Develop supplier and carrier performance measurement frameworks that drive accountability and continuous improvement
Partner with category, procurement, and systems teams to align operational efficiency initiatives with broader network strategy and cost reduction goals
Stakeholder Alignment & Cross-functional Partnership

Align with building leadership, regional operations, Finance, and centralized procurement to ensure metrics and efficiency programs reflect both site-level realities and network-wide priorities
Develop relationships across the operations network to ensure best practices in reporting, tracking, and performance management are shared and implemented consistently


A day in the life
The day kicks off reviewing overnight carrier performance dashboards — two lanes missed on-time targets, triggering a root cause deep dive before 8am. By mid-morning, you're in a standup with LSP partners, working through a warehouse throughput bottleneck flagged in yesterday's actuals-vs-targets report. Lunch is spent refining an automated reporting pipeline ahead of next week's MBR. The afternoon brings a cross-functional call with systems and regional ops to align on Q3 efficiency targets. Before signing off, you're updating the continuous improvement tracker — one initiative just hit its projected performance milestone.

Basic Qualifications

- Bachelor's degree or equivalent qualification in supply chain management, engineering, business management or other relevant field
- 3+ years of program management, logistics, operations, supply chain, transportation, or related field experience
- 5+ years of program or project management experience, or Bachelor's degree
- 5+ years of data analysis using tools such as Excel, Pivot Tables, SQL, Tableau, or equivalent experience
- Experience in program management, logistics, operations, supply chain, or transportation or equivalent professional or military experience
- Experience communicating results to senior leadership, or experience in building financial and operational reports/data sets that inform business decision-making

Preferred Qualifications

- Master's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field
- Experience in data centers, infrastructure service providers, or related technology companies
- 1+ years of using business intelligence reporting tools such as OBIEE, Business Objects, Cognos, Tableau, MicroStrategy, SSAS Cubes, etc. experience
- Experience with continuous improvement methods such as Kaizen, Lean, DMAIC, etc.
- Experience working in an operations, supply chain, transportation, project management or management consulting role
- Experience in procurement, supply chain, inventory management, contract management, lease administration or operations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.