Access Control Manager

Job Description

SmartRent is looking to hire an Access Control Manager to lead access control and Wi-Fi conversion projects for our clients across the United States. We are seeking driven individuals with project management and access control installation experience, who are excited about work travel, and are ready to make a significant impact for our client's adopting SmartRent’s solutions. As an Access Control Manager, you will work closely with our contractors and partners, travel to properties with our systems installed to conduct service calls, and troubleshoot our access control and networking solutions. Your role involves proactive collaboration with internal teams as well as interaction with property managers and onsite maintenance technicians, ensuring a seamless and exceptional SmartRent experience for our clients and their renters.

Responsibilities

• Onsite Service: Travel to properties to conduct service calls, troubleshoot, and maintain SmartRent systems.
• Contractor Management: Oversee contractors and their crews onsite, ensuring alignment with SmartRent standards.
• Client Relationship Management: Prioritize client needs and requests, maintaining open communication with property managers and other stakeholders.
• Project Coordination: Collaborate with the office team to plan schedules for onsite projects and coordinate tasks effectively.
• Cross-Functional Communication: Engage with sales, field managers, support, product team, and developers to ensure alignment and proactive planning.
• Process Improvement: Provide feedback and suggestions to enhance our documentation and operational processes.
• Documentation: Write clear, engaging documentation about technical subjects and procedures.

Required Qualifications

• Minimum 2 years of experience in low-voltage access control system installations
• Prior experience troubleshooting access control and networking systems
• Experience coordinating projects and/or managing contractors
• Excellent written and verbal communication skills.
• Ability to handle face-to-face client meetings and de-escalate challenging situations.
• Strong organization skills and ability to manage multiple client requests.
• Self-starter with strong leadership qualities.
• Keen attention to detail and strong work ethic.
• Willingness to travel (including overnight stays) up to 5 days a week.
• Willingness to work nights and weekends as needed.

Preferred Qualifications

• Familiarity with network equipment such as Ubiquiti, Cisco, Ruckus, Aruba, Cambium, etc.
• Technical understanding of smart home devices and their installation.
• Relevant low voltage, electrical, or life safety system licenses.
• Experience in designing and installing access control systems.

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