Salary Range: 70000 to 90000 (Currency: USD) (Pay period: per-year-salary)

Title: Customer Success Manager

Location: Vinings, GA (Hybrid, 2-3 days Per Week)

Compensation: OTE $120,000 (Base $90k + Target Incentives $30k)

Reporting to: Head of Sales & Success

This isn’t your typical account management role. This is an opportunity to build the entire customer success function from the ground up at a mission-driven company in its breakout moment. Why is this role open? Because our explosive growth requires a dedicated partner to ensure our clients succeed, stay, and grow with us.

NPHire is solving a critical challenge in healthcare. In just nine months, we’ve scaled to over 7,000 active candidates and 55+ employers, from private clinics to national healthcare systems. We need more than a support agent; we need a retention engine. Someone who can anticipate client needs, drive platform adoption, and operate as the trusted advisor for every employer on our platform.

You won't just be answering tickets; you’ll be designing the entire post-sale customer journey. You won’t just be running check-in calls; you’ll be using client feedback to shape the future of our product. If you are hungry to learn how a company builds a loyal customer base, eager to create processes from scratch, and ready for a role that will be a launchpad for your career, this is your shot.

Your Mission, Should You Choose to Accept It:

Your mission is to ensure every NPHire employer achieves their hiring goals, making our platform an indispensable tool in their recruiting toolkit. You will serve as the central nervous system for our client base, transforming new sign-ups into power users and loyal advocates. You will own the client lifecycle post-sale, connecting the dots between client health and company growth and serving as a trusted partner in driving our vision forward.

What You'll Own & Achieve:

1 - World-Class Onboarding & Activation

--> Master the post-sale handoff, leading strategic kick-off calls, platform walkthroughs, and training sessions that set clients up for immediate success.

--> Drive the activation cadence for new accounts, ensuring every employer posts their first job and sees value within the first 30 days.

--> Serve as the company’s proxy for tracking onboarding success, ensuring new clients are engaged, supported, and on a path to renewal from day one.

2 - Proactive Account Strategy & Growth

--> Become a trusted advisor to our clients, proactively managing account health, flagging churn risks, and implementing playbooks to keep them successful.

--> Coach employers on how to optimize job visibility and candidate flow, turning their subscription into successful hires.

--> Identify and pitch relevant upsells—such as job boosts or expanded licenses—that deliver more value to the client and drive commercial growth.

3 - Building a Foundation for Scale

--> Proactively identify and eliminate bottlenecks in the customer experience, constantly looking for ways to improve support processes and systems

--> Gather, synthesize, and champion client feedback, delivering actionable insights to the Product, Marketing, and Sales teams to guide our roadmap

--> Draft and manage client communications across email, phone, and SMS, ensuring our partners feel informed, heard, and valued

The Profile: What You'll Bring to the Table

--> A Customer-Obsessed Track Record: You have 2+ years of experience in customer success, account management, or client onboarding, ideally in a SaaS, HR Tech, or healthcare company where you consistently put the client’s success first.

--> Proactive & Strategic: You don’t just tolerate problems; you hunt for them. When you spot a red flag in account usage, you stay focused, diagnose the root cause, and execute a plan to get the client back on track.

--> Commercially-Minded & Influential Communication: You communicate with precision, clarity, and empathy. You are a skilled presenter who can lead an onboarding call with confidence and a strategic advisor who can successfully expand account value over time.

--> A Builder’s Mindset: You possess a low ego and a high degree of ownership. You are excited by the opportunity to build something from the ground up and thrive in a fast-paced environment where processes are still evolving. You understand that your primary role is to be a force multiplier for our clients.

--> Tech-Forward & Data-Informed: You are fluent in the modern customer success toolkit (CRMs like HubSpot, communication platforms like Avochato) and are a master of using technology and data to create leverage and efficiency.

Why You’ll Love Building with Us:

--> Foundational Impact: This is a real-world MBA in building a customer-centric company. You’ll have a seat at the table and will build the entire customer success function from the ground up.

--> A Clear Path for Growth: We don’t just hire, we build careers. As our first CSM, you are on the ground floor with a clear promotional track as the company and team scale.

--> Tangible Impact: Your work will directly fuel our mission to solve a critical bottleneck in healthcare and ensure our clients can hire the Nurse Practitioners they need.

--> The Culture & Benefits: Join a team of smart, hungry, and passionate operators. We offer a competitive salary with significant upside, comprehensive benefits, Unlimited PTO and a fast-paced, mission-driven environment.

If you read this and see churn as a puzzle to be solved, not a problem to be feared, we want to talk to you. Apply now.

About the company

NPHub is a digital two-sided marketplace that connects NP students with a network of vetted preceptors to secure clinical placements. Students can search by specialty, location, and availability, while the platform handles matching, paperwork, and placement administration; preceptors are compensated for mentoring. It differentiates itself with a large vetted network, end-to-end placement management, and ongoing quality control. Its goal is to simplify NP clinical education, helping students graduate on time and later connect them with employment opportunities through initiatives like NPHire.

Company Size

51-200

Company Stage

Growth Equity (Venture Capital)

Total Funding

$20M

Headquarters

Atlanta, Georgia

Founded

2017

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Simplify's Take

What believers are saying

Edison Partners backed NPHub with $20 million on June 24, 2025.
Mallory Schindler joined in August 2025 to scale partnerships and commercial growth.
NPHire's pilot drew 7,000 candidates and 60 employers, validating hiring demand.

What critics are saying

NPHub posted Limited preceptors still available for fall 2026 clinicals.
The company filed a $10.5 million exempt securities offering in 2025.
Universities and direct preceptor networks can bypass NPHub, destroying its marketplace tollbooth.

What makes NPHub unique

NPHub spans 45 states and 230 university affiliations in 2026.
Its 14,000-plus rotations and 100% placement guarantee create switching costs.
NPHire extends NPHub from placements into NP hiring, broadening workflow ownership.

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Benefits

Hybrid Work Options

Growth & Insights and Company News

6 month growth

1 year growth

2 year growth

12%

Intelligence360 News

Sep 23rd, 2025

NPHub Raises $10.5M in New Funding

NPHub has filed a notice with the U.S. SEC for an exempt offering of securities to raise up to $10.5 million in new funding. This filing is required under federal securities law for companies selling securities without registration under specific exemptions. The notice must be filed within 15 days of the first sale.

EIN News

Aug 19th, 2025

NPHub Welcomes Mallory Schindler, MHA as Chief Commercial Officer to Accelerate National Growth & Strategic Partnerships

ATLANTA, GA, UNITED STATES, August 19, 2025 /EINPresswire.com/ - NPHub, America's #1 preceptor matching platform for nurse practitioner students, proudly announces the appointment of Mallory Schindler, MHA as Chief Commercial Officer (CCO).

Venture Atlanta

Jul 31st, 2025

How NPHub Raised $20M Series A Funding Through Venture Atlanta

It's not an exaggeration to say that without it, Venture Atlanta wouldn't have raised $20M in venture capital funding or built a category-defining company this fast.

Citybiz

Jul 9th, 2025

Q&A with Krish Chopra, Founder & CEO of NPHub

Reflecting its growing momentum, NPHub has been named one of the country's fastest growing private companies on the annual Inc. 5000 list for two years running.

FinancialContent

Jun 24th, 2025

NPHub Secures $20M Investment for Expansion

NPHub, a digital platform for nurse practitioner placements, secured a $20M growth investment from Edison Partners. This funding will enhance NPHub's technology and growth initiatives, including launching NPHire, a job matching service for NP graduates. The investment aims to address the projected shortage of 180,000 physicians by increasing nurse practitioner numbers by 45% from 2021 to 2032. Edison Partners supports NPHub's expansion in the healthcare sector.

NPHub

Customer Success Manager

About the job