Dispatcher
JD.com
Dispatcher
JD.com
E-commerce, logistics, and technology platform
Who We Are
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.
Our Global Reach
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.
Learn more about who we are and what we do: https://www.jingdonglogistics.com/
What We Offer
Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
About The Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Job Summary
As a Dispatcher at JD.com, Inc., you will be a critical link in our logistics and delivery operations, responsible for coordinating the efficient movement of goods and delivery personnel to ensure timely and accurate customer order fulfillment.
Job Responsibilities
* Monitor and manage real-time delivery progress and driver routes using proprietary dispatching software.
* Optimize delivery schedules and routes to maximize efficiency and minimize delivery times.
* Communicate proactively with drivers, customers, and internal departments regarding delivery status, delays, and any issues that may arise.
* Resolve delivery-related problems and escalate complex issues to appropriate management as needed.
* Maintain accurate records of dispatch activities, including delivery times, mileage, and driver performance.
* Contribute to the continuous improvement of dispatching processes and systems.
* Ensure compliance with company policies, safety regulations, and transportation laws.
* Handle incoming calls and inquiries related to deliveries and transportation.
Job Qualifications
* High school diploma or equivalent; associate's or bachelor's degree in logistics, supply chain management, or a related field is a plus.
* Proven experience in a dispatching, logistics coordination, or similar role, preferably within an e-commerce or high-volume delivery environment.
* Strong geographical knowledge and ability to interpret maps and navigation tools effectively.
* Excellent communication skills, both written and verbal, with the ability to convey information clearly and concisely.
* Proficiency in using dispatching software, GPS tracking systems, and standard office applications (e.g., Microsoft Office Suite).
* Exceptional problem-solving abilities and a calm demeanor under pressure.
* Ability to multitask, prioritize effectively, and work in a fast-paced environment.
* Strong attention to detail and accuracy.
* Flexibility to work varying shifts, including evenings, weekends, and holidays, as required by operational needs.
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply?
Take the next step in your career, apply now and explore the opportunities we have to offer.
JD.com is a large Chinese e-commerce company that sells products directly to consumers and hosts a marketplace where third-party sellers list items. The company relies on its own extensive logistics network to store, pick, pack, and ship orders quickly, offering options such as same-day and next-day delivery. Its platform combines an online store, a marketplace, and technology-enabled services to support its retail and logistics operations. Unlike many competitors, JD.com owns much of its logistics infrastructure and emphasizes supply chain technology to control quality, speed, and efficiency across its products and services, including electronics, healthcare, and property development ventures. The goal is to be a leading, integrated e-commerce and technology platform in China, continually expanding its logistics capabilities, technology solutions, and services for both consumers and third-party sellers.
Explore more opportunities at JD.com