HybridWork from the Toronto office at least 2 days per week; occasional travel to Montreal, Calgary, and/or Vancouver may be needed.
Business & StrategyBusiness Operations
About the job
Requirements
Three to six years of experience in management consulting or a hands-on operational role in a start-up.
Strong analytical skills, including structuring ideas and data in spreadsheets and quantifying complex ideas into clear business cases.
Ability to prioritize effectively, with organizational, stakeholder-management, and time-management skills, and comfort operating amid ambiguity.
Strong communication skills to enact change across a growing organization, present ideas for change effectively, and represent the company with senior partners.
A process-oriented approach that delivers solutions for immediate needs and at scale.
Curiosity to explore bold ideas, new technology, and smart innovation.
Must work from the Toronto office at least two days per week.
Responsibilities
Partner with a leader in a core business function to generate growth and value.
Identify and deliver day-to-day improvements to core processes and grow business results.
Improve the user journey and user experience for borrowers, brokers, and capital partners.
Develop actionable data reporting to support better decision-making.
Help generate and prioritize a growth roadmap and interface with Product and Technology teams.
Deliver large-scale projects to improve the business function, from scoping through implementation and change management.
Deliver cross-company projects, such as deploying enterprise software, integrating acquisitions, or onboarding major partners.
Coordinate internal and external stakeholders, from senior leadership to front-line staff, including stakeholders with conflicting perspectives and priorities.
Navigate complexity, ambiguity, and obstacles to drive value and delivery.
Quickly develop expertise in unfamiliar areas to lead projects to completion.
Own the success of key enterprise-level software by maximizing its implementation and use across the company.
Help define Growth Operations ways of working, best practices, and interaction with supporting functions and key stakeholders as the function grows.
Desired Qualifications
Willingness to travel occasionally to support projects across major offices in Montreal, Calgary, and/or Vancouver.
Mortgage or financial-sector experience.
Fluency in French.
Growth Operations Manager Toronto, Canada
Building Canada's Mortgage Ecosystem of the Future. We're committed to creating a true Canadian champion.
About Us
Nesto Group is Canada's leading provider of mortgage technology and financing solutions, with more than CAD $80 billion in residential and commercial mortgages under administration. Trusted by many of the country's leading financial institutions, we combine over 50 years of mortgage expertise with proprietary cloud and AI technology to transform the future of lending.
Powered by our proprietary cloud and AI technology, nesto has become one of Canada's fastest-growing mortgage lenders, gaining market share across direct-to-consumer (D2C) residential lending, the broker channel, and multi-family commercial lending. Recognized as one of Deloitte's Fast 50 companies for three consecutive years, we continue to push the industry forward through innovation, technology, and customer-focused solutions.
Operating through our family of brands—CMLS, nesto, and Nesto Cloud—our mission is to build Canada's mortgage ecosystem of the future and create a true Canadian champion in lending technology and financial services.
With more than 1,300 team members across Canada, we're building Canada's mortgage ecosystem of the future—and we're looking for people who want to help shape what's next.
At Nesto Group, you'll be part of a collaborative organization where innovation, speed, trust, expertise, and continuous learning go hand in hand. Whether you're shaping strategy, supporting operations, building technology with best-in-class AI-driven tools, or serving customers, your work contributes to an ecosystem that's redefining the future of mortgage lending in Canada.
Discover the values that drive everything we do, every day. Join the Canadian Rocketship redefining the lending industry.
About the Role
Growth Operations drives the rapid scaling of our business operations and delivers complex, high-value, organization-wide projects. In this role, you will achieve this in two ways: (1) work closely with a functional leader to equip their team with world class processes and technology and (2) be the owner of strategic high impact cross-functional projects.
A successful Growth Operations Manager is the rare individual who masters analytical skills to identify and deliver the highest value opportunities possible, just as well as the soft skills required to wield influence to win challenging business cases and lead the change management for the changes you are implementing. Underpinned by a strong sense of ownership, your willpower is what gets challenging projects to the finish line.
You will be challenged on a day to day basis, your assignments and priorities may change regularly, and this role comes with high visibility that matches the high expectations. If this notion is energizing and motivating, you’re in the right spot!
Your responsibilities:
Embed yourself in one of our core business functions and become its leader’s key partner in generating growth and value
Seize opportunities to deliver day to day improvements to core processes and tangibly grow business results
Evolve our user journey and user experience to provide best in class service to borrowers, brokers and capital partners
Develop impactful and action oriented data reporting to support better decisioning
Help generate and prioritize a growth roadmap and interface with our Product and Technology teams
Deliver large scale projects to level up the business function from scoping, to implementation, to change management
Deliver transformational cross-company projects, such as deploying new enterprise software, integrating new acquisitions or onboarding major partners
Coordinate a wide range of internal and external stakeholders, from senior leadership to front line staff, with sometimes conflicting perspectives and priorities
Overcome complexity, ambiguity and obstacles to drive towards value and delivery
Jump into unfamiliar territory and quickly become an expert to successfully lead a project to its conclusion
Own the success of key enterprise level software: get the most of its implementation and use across the company
Participate in defining Growth Operations ways of working, best practices, and interaction model with supporting functions and key stakeholders as we grow the function
Your Basic Qualifications:
3-6 years experience in management consulting or hands-on operational role in a start-up
Highly analytical, master of structuring ideas and data into spreadsheets with an ability to quantify complex ideas into clear and compelling business cases
Ability to prioritize effectively with strong organizational skills, wise stakeholder management, time management and comfort operating in ambiguity
Strong communicator in order to enact change across a growing organization, effectively present your ideas for change, and be a trusted face to represent nesto group with senior partners
Process-oriented ethos, bringing solutions to problems that deliver today and at scale
A curious mind to explore bold ideas, new technology and innovate smartly
Other Qualifications:
Requirement: Work from Toronto office 2+ days per week
Strong asset: Willingness to travel occasionally to support projects across our major offices in Montreal, Calgary and/or Vancouver.
Nice to have: Mortgage or financial sector experience
Nice to have: Fluency in French
Benefits
Why You'll Love Working Here
We believe great people do their best work when they're supported professionally, personally, and financially. That's why we offer a comprehensive rewards package designed to help you thrive at every stage of your career.
Competitive Rewards — Competitive compensation, performance incentives (where applicable), and recognition for your contributions.
Health & Wellness — Comprehensive medical, dental, and vision coverage, Health & Wellness Spending Accounts (where applicable), telemedicine, Employee Assistance Programs, and mental health support for you and your family.
Time to Recharge — Generous vacation (4 weeks), floater days, and statutory holidays to help you recharge.
Planning for the Future — RRSP matching to support your long-term financial wellbeing.
Family Support — Enhanced maternity and parental leave top-up programs.
Learning & Growth — Education assistance, mentorship, training, and opportunities to build your career across Nesto Group.
Tools for Success — Modern technology, collaborative teams, and the resources you need to do your best work.
Diversity, Equity & Inclusion
At Nesto Group, we believe diverse perspectives make us stronger. We are committed to fostering an inclusive workplace where everyone feels respected, supported, and empowered to succeed.
We welcome applications from people of all backgrounds, including Indigenous Peoples (First Nations, Inuit, and Métis), persons with disabilities, members of racialized communities, women, and members of the 2SLGBTQIA+ community.
If you require accommodation during any stage of the recruitment process, we are committed to working with you to meet your needs.