Account Support Representative - DMC Collector

Description

The most prestigious lending institutions trust Zwicker & Associates, P.C. to protect their legal interests nationwide. Zwicker & Associates P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients’ interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. Zwicker is headquartered in Andover, Massachusetts, with offices across the United States.

Zwicker is presently seeking DMC Collector to join our team in Hebron, KY. Debt management collectors play a critical role by recovering revenue, reducing delinquency, and helping consumers find realistic repayment solutions. This role manages a portfolio of overdue accounts, negotiates payment arrangements, resolves discrepancies, and ensures all actions align with the Fair Debt Collection Practices Act (FDCPA). The collector serves as the primary point of contact between the consumer and the company, helping to resolve outstanding balances while maintaining professionalism and empathy.

The base hourly rate for this position is $20.00 per hour.

Responsibilities include

• Establish contact with debt settlement companies and/or attorneys to discuss delinquencies and the ability/willingness to pay, and to identify the appropriate repayment programs/options available to their consumers.
• Record accurate and detailed notes; update account status and card members’ information into the computer system.
• Manage a portfolio of delinquent accounts and monitor outstanding balances.
• Negotiate payment plans, settlements, or payoff deadlines that align with company guidelines and consumer circumstances. 
• Meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives.
• Comply with policies and procedures of Zwicker & Associates, P.C.
• Comply with FDCPA and state consumer protection laws.
• Other duties as assigned.

Requirements

• Strong communication and negotiation skills.
• Ability to manage multiple accounts and meet deadlines.
• Comfort with databases, account systems, and documentation.
• Problem-solving mindset with attention to detail.
• Experience in collections or customer service is helpful but not required.
• Above-average computer skills, especially in Excel.
• Ability to work in a fast-paced, changing environment
• Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
• Be able to operate a computer, phone, or equivalent device
• Be able to complete a minimum of a 40-hour flexible workweek schedule 
• Be able to read and comprehend position-specific documents and correspondence

Physical Qualifications

• Be able to lift five pounds or greater
• Be able to sit 90% of the workday at times
• Be able to bend at the waist and be mobile when needed
• Be able to concentrate and use critical thinking 

Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice.                   

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401 (K) with match: no phone calls, no agencies, EOE, drug-free workplace.

Please review our Applicant Privacy Notice:

http://www.zwickerpc.com/job-applicant-privacy-notice/

Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.