HVAC Service and Aftermarket Manager
$125k - $140k
Senior
Bachelor's
Addison, TX, USA
HybridHybrid work with regular field travel; travel up to 30–40%.
Field ServiceEquipment Field Service
About the job
Requirements
- A degree in mechanical engineering, electrical engineering, or a related technical degree.
- At least 7 years of HVAC field service, project management, or technical support or warranty experience.
- Strong working knowledge of heat pumps, refrigeration cycles, controls, and electrical troubleshooting.
- EPA Section 608 certification.
- Ability to train technicians and contractors in classroom and field settings.
- Experience processing warranty claims or managing service cases with a manufacturer or distributor.
- Clear written and verbal communication, and the ability to remain calm and professional under pressure.
- Comfort with customer relationship management and ticketing tools such as Salesforce, HubSpot, or Zoho, and Microsoft Office.
- A valid driver's license and ability to travel up to 30–40%.
Responsibilities
- Act as the first escalation point for field issues on AIIR VTAC and HVAC equipment from start-up to end of life.
- Diagnose problems remotely by phone, video, and photos; dispatch service partners or travel on-site when needed.
- Escalate complex or repeat issues to engineering and the factory with full documentation.
- Track recurring failures and share root-cause findings with engineering, quality, and the factory.
- Maintain service bulletins, troubleshooting guides, and technical FAQs.
- Provide on-site installation, start-up, and commissioning support for through-the-wall packaged heat pump systems, including VTAC, PTAC, and similar systems, on hospitality and multifamily projects.
- Support new construction and renovation or replacement projects, including retrofits into existing wall sleeves and closets.
- Hold pre-installation meetings with developers, general contractors, and mechanical, electrical, and plumbing subcontractors to review submittals, wall sleeves, louvers, ductwork, condensate drainage, and electrical requirements.
- Inspect first-unit and mock-up installations, issue punch lists, and correct installation practices before full rollout.
- Lead or witness start-up and commissioning by verifying airflow, refrigerant charge, controls, thermostat and energy-management system integration, and heat pump or supplemental heat operation.
- Document start-up and commissioning results to support warranty registration and turnover to the owner.
- Coordinate with project schedules and phased room turnovers so hotel and apartment units open on time.
- Own the warranty claims process from intake and validation through parts and labor approval, credits, and closeout.
- Verify installation and maintenance compliance against warranty terms and document each decision.
- Coordinate replacement parts and units with logistics, and recover failed parts for analysis.
- Report claim volume, cost, cycle time, and failure mode monthly, and recommend changes to warranty policy.
- Recruit, onboard, and certify third-party service partners in key markets.
- Build and deliver in-person, on-site, and online training on installation, start-up, maintenance, and troubleshooting.
- Run product training for owners' maintenance teams, contractors, distributors, and sales representative partners.
- Audit partner performance on response time, first-time fix rate, and customer feedback.
- Define requirements for field service tools and work with product management, engineering, and information technology to deliver them.
- Define technician app features for guided commissioning and start-up checklists, troubleshooting, and diagnostics by fault code.
- Define field database portal features for installed-base records by site and serial number, including commissioning, service history, and warranty claims.
- Define controls diagnostics and prognostics for fault codes, fault history, and early-warning alerts for predictive maintenance built into unit controls.
- Drive service-partner adoption of tools and use field data to reduce repeat failures, find aftermarket opportunities, and engage engineering, operations, and product management to enable appropriate abatement actions.
- Serve as the main post-sale contact for owners, property managers, developers, and contractors.
- Respond to service requests quickly and keep customers updated until each case is closed.
- Log every case in the customer relationship management or service ticketing system and keep records accurate.
- Quote and sell replacement parts, accessories, extended warranties, and service agreements.
- Support the outside sales team with technical answers, submittals, spec sheets, and product selections.
- Handle inbound leads from the web portal, phone, and email; qualify them and route them to the appropriate salesperson.
- Identify upgrade, retrofit, and repeat-order opportunities across the installed base.
- Help prepare pricing, rebate, and energy-savings information for proposals.
Desired Qualifications
- Universal EPA Section 608 certification.
- At least 3 years in a customer-facing sales or commercial role.
- Experience with PTAC, VTAC, mini-split, variable refrigerant flow, chilled water, and split-type heat pump HVAC systems.
- Background in hospitality, multifamily, or modular construction projects.
- Experience building or managing a third-party service partner network.
- Familiarity with cold-climate heat pumps, energy codes, and utility rebate programs.
- NATE or similar industry certification.
- Bilingual English and Spanish.
About the company
AIIR Holdings Inc. creates AI-powered residential HVAC systems that improve comfort and energy efficiency in homes. The units include built-in sensors and machine learning software that analyzes environmental, usage, and occupancy data to automatically adjust heating and cooling, and they integrate with standard thermostats and home automation platforms. They differentiate themselves by a slim, easy-to-use design, privacy and data integrity emphasis, and Texas-based manufacturing with partner-scale production. The goal is to help homeowners achieve greater comfort while lowering energy bills through learning-enabled operation and trustworthy data handling.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
N/A
Get referred to AIIR Holdings Inc.
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Simplify's Take
What believers are saying
- June 2026 Nasdaq listing gave AIIR public currency for hiring and partnerships.
- April and July 2026 distribution wins in Colorado and Utah broaden regional coverage.
- AIIR claims 30%+ efficiency gains and Copeland cites 15-20% savings in deployments.
What critics are saying
- AIIR depends on Copeland's VX4 interface; a supplier dispute would stall installs quickly.
- Distributor-heavy expansion through APC, Texas AirSystems, and MPNSW creates thin control over execution.
- A 2027 Copeland termination or certification failure would cripple AIIR's core product line.
What makes AIIR Holdings Inc. unique
- AIIR's vertical heat-pump architecture targets retrofits where conventional ducts and equipment fail.
- Copeland's May 2026 VX4 deal standardizes controls and speeds approvals across hospitality projects.
- Texas manufacturing plus factory-installable units shorten onsite coordination for modular builds.
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Benefits
- Hybrid Work Options
- Remote Work Options