Area Service Manager

Job Description Summary

Area Service Manager will be responsible for a designated customer territory. The role has end-to-end ownership of the area, including customer management, workforce development and optimization, ensuring safe and compliant service delivery, and supporting commercial opportunities. The role requires strong people leadership, operational judgment, and the ability to effectively manage service delivery while meeting customer and business expectations.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Act as the single point of contact for customers, ensuring timely and satisfactory resolution of concerns across the assigned region, product, or coverage area.
• Develop strong knowledge of the assigned territory, product lines, installed base, and associated configurations, and connect customers with appropriate internal functions for effective support.
• Establish and maintain customer relationships to provide ongoing technical and business support across the designated geographic area.
• Own service delivery for the assigned area, ensuring services are delivered safely, compliantly, and in line with customer and business expectations.
• Lead and develop the team, including hiring, staffing, performance management, workforce development, and optimization.
• Utilize in-depth technical knowledge, analytical thinking, and experience to execute business policies and strategies effectively.
• Apply knowledge of best practices and understand how the service area integrates with other functions. Maintain awareness of competition and key market differentiators.
• Use sound judgment and technical experience to address complex operational and service-related challenges and recommend appropriate solutions.
• Utilize multiple internal and relevant external sources to analyze issues and arrive at effective decisions.
• Act as a resource and coach for less experienced team members, supporting their development and building overall team capability.
• Lead projects with defined risks and resource requirements and work with stakeholders to build consensus and achieve desired outcomes.
• Set clear performance expectations, manage sensitive issues appropriately, and build a collaborative and high-performing team environment.
• Support commercial opportunities within the assigned area by partnering with relevant stakeholders and identifying opportunities through customer engagement.

Required Qualifications

• Advanced experience in Services and Customer Service Management.
• Bachelor's degree from an accredited university or college
• Demonstrated experience in people leadership, team management, and talent development.
• Experience managing customer relationships and service delivery within an assigned territory or area.

Desired Characteristics

• Excellent oral and written communication skills.
• Strong team-building and people leadership skills.
• Strong customer management and interpersonal skills.
• Ability to analyze issues, exercise sound judgment, and drive effective solutions.
• Ability to work collaboratively across functions and influence stakeholders.
• Strong focus on safe, compliant, and effective service delivery.

nclusion and Diversity
 

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare. 

Additional Information