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WNS

Global BPM and analytics services provider

Workforce Specialist

Business OperationsConfirmed live in the last 24 hours
Full-timeQuezon City, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

  • Strong analytical skills and quick decision-making.
  • Proficiency with workforce tools such as Talkdesk and Salesforce.
  • Ability to communicate effectively and adapt in high-volume travel environments.

Responsibilities

  • Monitor live volumes and reallocate agents as needed.
  • Ensure service-level agreement, average handling time, and occupancy targets are achieved.
  • Provide intraday reports and escalate risks to leadership.
  • Support VIP and irregular operations coverage.

About the Company

WNS

Global BPM and analytics services provider

WNS provides business process management and analytics services to large enterprises. It helps clients improve operational efficiency, customer experience, and decision-making by delivering end-to-end BPM, research and analytics, finance and accounting, and digital transformation support across industries such as insurance, banking, healthcare, travel, and manufacturing. The company combines domain expertise with technologies like artificial intelligence, machine learning, and advanced analytics to create custom, data-driven solutions. Delivery centers worldwide enable scalable, agile service delivery and access to specialized talent, while a digital-first approach focuses on automation, cognitive computing, and data insights. WNS aims to form long-term partnerships that deliver measurable business impact across the value chain.

Company size
10,001+
Company stage
Acquired
Total funding
$3.3B
Headquarters
Mumbai, India
Founded
1996

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