Employment Program Manager - Supported Employment

Now Hiring: Employment Program Manager

Harrisonburg, VA | Shenandoah Valley Region

Pay: $23.00–$24.00 per hour
Employment Type: Part-Time with Potential for Full-Time
Work Location: In-Person / Community-Based
Travel: Regular local travel required

Make an Impact. Lead a Team. Help People Succeed.

RISE Services is seeking a motivated, dependable, and hands-on Employment Program Manager (EPM) to support our growing employment services program in Harrisonburg, Virginia, and surrounding Shenandoah Valley communities.

At RISE Services, we believe that individuals with disabilities deserve meaningful employment opportunities, independence, and the support necessary to succeed in the workforce.

This position is ideal for an experienced human services professional who enjoys working directly with individuals while also providing leadership, guidance, and accountability to a team.

This is a working management position—not a traditional office-based supervisory role. The Employment Program Manager maintains an active client caseload, delivers direct employment services, supervises assigned Employment Specialists, and ensures services are delivered consistently and effectively.

Key Responsibilities

Direct Employment Services & Job Development

• Provide individualized supported employment services to individuals with disabilities.

• Assist clients with career exploration, job searches, applications, résumé development, and interview preparation.

• Develop relationships with local businesses to identify employment opportunities.

• Provide hands-on job coaching, workplace training, and ongoing employment-retention support.

• Maintain an active caseload and meet established direct-service and productivity expectations.

Staff Supervision & Program Coordination

• Provide day-to-day supervision, coaching, and support to assigned Employment Specialists.

• Conduct field observations and provide constructive performance feedback.

• Coordinate staff schedules, client appointments, and service coverage.

• Step in to provide direct services when staffing shortages, absences, or client needs require additional coverage.

• Identify performance concerns, address service gaps, and follow through on corrective measures in coordination with program leadership and Human Resources.

• Support onboarding, training, and professional development of assigned staff.

Documentation, Quality & Accountability

• Complete accurate, timely, and professional service documentation.

• Review staff progress notes for accuracy, completeness, and compliance with program requirements.

• Monitor client outcomes, service delivery, and documentation deadlines.

• Maintain communication with clients, families, employers, referral agencies, and leadership.

• Ensure services align with organizational policies, funding requirements, and applicable quality standards.

Qualifications

Candidates must meet one of the following minimum qualification pathways:

• Bachelor's Degree: A bachelor's degree in human services, social work, counseling, rehabilitation, psychology, education, business, or a related field, plus at least 3 years of relevant professional experience.

OR

• Experience-Based Qualification: A high school diploma or equivalent, plus at least 7 years of relevant professional experience.

Relevant experience may include supported employment, vocational rehabilitation, disability services, workforce development, employment services, or related human services.

Preferred Qualifications

• Prior supervisory, team-lead, or staff-training experience.

• Experience providing community-based supported employment or job coaching.

• Familiarity with vocational rehabilitation services, Medicaid Waiver programs, or employment-related documentation.

• Experience developing employer partnerships and coordinating multiple client schedules.

Additional Requirements

• Valid driver's license, reliable personal transportation, and ability to meet organizational driving requirements.

• Ability and willingness to transport clients when required and authorized.

• Ability to travel regularly throughout Harrisonburg and surrounding service areas.

• Strong organizational, communication, leadership, and time-management skills.

• Ability to manage competing priorities, maintain accountability, and work independently.

• Proficiency with electronic documentation, scheduling platforms, and workplace technology.

• Successful completion of required background checks and driving-record reviews.

Schedule & Growth Opportunity

This position will initially be part-time, with the potential to transition into a full-time management position as program needs, staffing, and caseloads expand.

The position requires flexibility to accommodate client employment schedules, including occasional early mornings, evenings, and weekends.

Part-time productivity expectations will be established based on the approved schedule and assigned caseload. If transitioned to full-time, the position carries an expectation of at least 30 billable direct-service hours per week, in addition to supervisory and administrative responsibilities.

Full-time advancement is based on organizational needs and performance and is not guaranteed.

This position requires regular in-person services and field-based supervision. Remote work is not available.

Compensation

• $23.00–$24.00 per hour, based on qualifications and experience.

• Mileage reimbursement in accordance with organizational policy.

• Opportunity for increased hours and professional growth as the program expands.

• Meaningful work supporting employment opportunities and independence for individuals with disabilities.

Join RISE Services

We are looking for someone who leads by example, takes ownership of responsibilities, supports their team, and genuinely enjoys helping individuals achieve employment success.

If you are ready to combine hands-on client services with meaningful leadership responsibilities, we encourage you to apply today!

Apply online: https://risesgroup.com/careers

RISE Services is an Equal Opportunity Employer. We are committed to providing equal employment opportunities without regard to legally protected characteristics. Reasonable accommodations are available throughout the application process and employment for qualified individuals with disabilities.