Customer Success Consultant

Your Daily Adventures Will Include

• Partner with CAEs to mitigate risk of customer churn or contraction 
• Partner with Technical Support when necessary to ensure customer questions and needs are met 
• Promote and drive customers to self-service options  
• Deliver one to many workshops, webinars, or user groups to encourage customer adoption and usage of the Outreach platform. 
• Develop and track effectiveness success of one-to-many engagements to inform future customer success strategy 
• Proactively monitor customer health to identify customers who may be at risk for churn or contraction 
• Perform other duties as assigned 

Our Vision of You

• 2+ years of professional experience in a customer-facing role, preferably within a B2B environment  
• 2+ years of experience in a customer success role  
• Previous experience working in a SaaS environment, preferred 
• Previous experience in a sales development role, preferred  
• Demonstrated knowledge and understanding of customer health, value, and retention metrics 
• Strong problem-solving skills 
• Effective communication skills, both written and verbal, with the ability to tailor messaging for the audience 
• Effective and strong presentation skills, especially in a one-to-many forum, both virtual and in person 
• Strong expectation management skills 
• Bachelor’s degree in a related field, or the equivalent in work experience