System Operations Controller

Position Summary:  The System Operations Controller deciphers, facilitates and documents all customer operational scheduling requirements for our fleet of aircraft within a rolling 72-hour window. This position is accountable for the accuracy, completeness, and implementation of customer flight schedules within our 72-hour window. It is also accountable for timely communication, accurate ground handling setup, overall, on-time performance and providing professional customer service.

Major Job Accountabilities:

• Maintain AIMS operating system database with aircraft dispositions
• Build and manage flight schedules in AIMS
• Process customer’s operational requests (i.e. schedule changes, courier listing requests, etc.)
• Research and set up required ground support for commercial charter flights, AMC missions, and diversions.
• Act as the main point of contact (POC) for the 72-hour window of operation for customers, ops teams and ground ops staff.
• Communicate l information/changes to all affected stations, vendors and departments.
• Review reports for operational data and update the operating system as necessary
• Monitor all flight activity including researching and coding delays
• Assist customers with operational issues and offline flying when requested.
• Assist customers with information on the movement of their shipments.
• Act as a liaison between System Control and all other GCC department staff.
• Handle a high volume of communications, including telephone, SITA, and email traffic.
• Ensure that Customs, Immigration and Agriculture are arranged for Commercial Charters entering the U.S.
• Help Coordinate recovery plans for aircraft disruptions

Qualifications: 

• BS or BA degree in aviation or equivalent relevant experience required.
• Ability to handle multiple tasks
• Prior airline operations experience preferred
• Comfortable with making key decisions
• Computer proficiency
• Perform well under pressure
• Excellent interpersonal and communication skills
• Flexibility with work schedule to include working nights, weekends and holidays
• Able to successfully complete required OJT training

Pay Range 54500 - 73500 USD