Minibar Attendant

Job Description

Our guests are always at home at Fairmont Ajman – and their In Room Dining experience is no exception. As a Minibar Attendant, you will play an important role in enhancing the in-room guest experience by ensuring that minibar facilities are consistently stocked, clean, and well maintained. Through your attention to detail, efficiency, and commitment to service excellence, you will ensure guests have convenient access to a well-presented selection of food and beverage offerings while upholding Fairmont's high standards of quality and hospitality.

Key Responsibilities

• Replenish guest room minibars in accordance with established hotel standards and product par levels.
• Conduct daily minibar checks to ensure all items are properly stocked, presented, and within their expiry dates.
• Accurately record minibar consumption and update charges in the hotel's designated system.
• Ensure all minibar postings are completed promptly and accurately to avoid billing discrepancies.
• Check minibar refrigerators for cleanliness, functionality, and appropriate temperature.
• Ensure all minibar products are properly arranged, presented, and maintained in accordance with hotel standards.
• Monitor stock levels, report shortages, and coordinate replenishment requests with the relevant team.
• Conduct regular inventory checks and assist with monthly stocktaking.
• Check product expiry dates and follow proper stock rotation procedures using FIFO (First In, First Out).
• Report damaged, missing, expired, or incorrectly charged minibar items to the supervisor.
• Coordinate with the Front Office, Housekeeping, and Food & Beverage teams to ensure accurate billing and smooth operations.
• Respond promptly to guest requests relating to minibar replenishment and enquiries.
• Maintain cleanliness and organization of minibar storage areas, trolleys, and equipment.
• Handle all minibar products carefully and ensure proper storage to maintain quality and freshness.
• Follow hotel procedures relating to hygiene, food safety, and guest room access.
• Respect guest privacy and maintain confidentiality while working in occupied guest rooms.
• Minimize wastage and support effective stock control and cost-management initiatives.
• Maintain professional grooming standards and demonstrate the Fairmont values and Heartist culture.
• Perform any other reasonable duties assigned by the Supervisor or Department Head.

Qualifications

Qualifications & Skills

• Previous experience in minibar operations, housekeeping, food and beverage, or a similar hospitality role is an advantage.
• Basic knowledge of food and beverage products and stock handling procedures.
• Basic computer skills and familiarity with hotel operating systems is preferred.
• Good command of spoken English; additional languages are an advantage.
• Strong attention to detail and numerical accuracy.
• Good organizational and time-management skills.
• Honest, reliable, and responsible, with the ability to handle inventory and billing accurately.
• Ability to work independently and as part of a team.
• Flexible to work shifts, weekends, and public holidays.

Physical Requirements

• Requires frequent movement between guest rooms and minibar storage areas.
• Ability to lift, carry, and transport minibar supplies and replenishment trolleys.
• Ability to stand and walk for extended periods.

Additional Information

Our commitment to Diversity & Inclusion:

What is in it for you:

• Comprehensive medical coverage as per company policy.
• Enjoy meals on duty.
• All Heartist Card offering discounted room rates at Accor Worldwide for you, your family and friends.
• Enjoy special discounts at our restaurants and outlets.
• Benefit from a wide range of learning opportunities and development programs through our Academy.
• Build your career with opportunities to grow within the hotel and explore exciting career paths across Accor’s global network.
• Get involved in meaningful corporate social responsibility activities and contribute positively to our community and the world around us.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS