Abercrombie & Fitch

Global apparel and accessories retailer

Key Lead

Retail Store ManagementConfirmed live in the last 24 hours

Part-timeToledo, OH, USAIn-person

About the Job

Requirements

At least 1 year of retail experience is preferred, but not required.
No supervisory or managerial experience is required.
High school diploma or G.E.D. equivalent is preferred.
The role requires availability on Saturdays and Sundays, as well as certain holidays.
The schedule varies weekly, with at least 12–16 hours per week expected.

Responsibilities

Ensure customers receive a quality in-store experience.
Act as the floor supervisor, providing guidance and coaching to Brand Representatives and Stock Associates.
Help ensure store operations run effectively.
Drive store performance on the floor through customer experience and the team's achievement of daily sales.
Perform opening and closing routines.
Develop product knowledge and brand awareness.
Apply business understanding, proactive thinking, and attention to detail.
Use the register/point-of-sale system.
Support asset protection and visual displays.
Use store systems.
Provide omni-channel services.

Desired Qualifications

Customer focus.
Communication and interpersonal interaction.
Fashion trend knowledge.
Outgoing and assertive approach.
Adaptability, flexibility, and stress tolerance.
Poise and ambition.
Multitasking.
Applied learning.
Strong work ethic.

Job Description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

Open and Closing Routines
Product Knowledge & Brand Awareness
Business Understanding
Proactive Thinking
Attention to Detail
Register/Point of Sales use
Asset Protection
Visual Displays
System Skills
Work Schedule Requirements

•Schedule will vary weekly but should expect to work at least 12-16 hours per week.
•Required availability on Saturdays and Sundays as well as certain holidays.
•In addition, during peak timeframes, hours will increase to support the needs of the business.

Qualifications

What it Takes

Education- High School Diploma/ G.E.D. equivalent preferred
Retail Experience- At least 1 year of retail experience is preferred.
Supervisor/ Managerial Experience- No supervisory/ management experience is required.
Customer Focus
Communication
Interpersonal Interaction
Fashion Trend Knowledge
Outgoing
Assertiveness
Adaptability/Flexibility & Stress Tolerance
Poise & Ambition
Multi-Tasking
Applied Learning
Work Ethic
Omni Channel Services

Additional Information

What You’ll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

Quarterly Sales Incentive Bonus
Merchandise Discount
Flexible Schedule
Opportunities for Career Advancement
Opportunity to Become a Brand Affiliate
Training and Development
A Global Team of People Who'll Celebrate you for Being YOU

FOLLOW US ON INSTAGRAM @LIFEATANF

Abercrombie & Fitch Co. is an Equal Opportunity employer

About the Company

Abercrombie & Fitch

Global apparel and accessories retailer

Abercrombie & Fitch Co. is a global retailer that sells clothing and accessories for men, women, and children through its own stores and online shops. It operates under four main brands: Abercrombie & Fitch (casual luxury for adults), Hollister (teen-focused, laid-back style), and Gilly Hicks (activewear and loungewear). The company focuses on direct-to-consumer sales, using its brand stores and e-commerce platforms to reach customers worldwide. Its products emphasize quality, comfort, and a strong in-store and online shopping experience designed to build customer loyalty. Compared with competitors, Abercrombie & Fitch differentiates itself with a multi-brand portfolio and a defined brand image that targets specific age groups and lifestyles under a unified retail strategy. The company’s goal is to offer aspirational, everyday apparel and accessories that appeal to youth, young adults, and families through engaging shopping experiences and a global footprint.

Company size: 10,001+
Company stage: IPO
Headquarters: New Albany, OH
Founded: 1892

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