HybridHybrid role; teams are expected to attend the London office regularly.
People & HRHR Generalist & Employee Relations
About the job
Requirements
Solid generalist HR or People experience gained in a fast-moving, commercially driven environment, ideally within a FinTech, technology scale-up, or digital-first business.
Proven experience supporting or partnering with Product and Engineering teams, with understanding of how these functions are structured, how technical careers progress, and how to engage credibly with engineers and product managers on people matters.
Solid working knowledge of employment law fundamentals.
Strong process discipline, including following through, meeting deadlines without being chased, and doing repetitive work carefully.
Experience working with an HRIS and confidence using data and reporting to keep people processes on track.
Excellent written communication skills, including drafting clear outcome letters, concise employee-relations case summaries, and manager-facing FAQs.
Practical experience using AI tools in a professional context to connect information, draft content, build frameworks, or create insights from data.
Strong AI literacy, including understanding AI assistants' capabilities and limitations, prompting effectively, and critically evaluating AI-generated output.
Awareness of ethical considerations and responsible AI use in the workplace, particularly regarding sensitive data, customer experience, and compliance.
Responsibilities
Act as the first point of contact for employee-relations matters across all functions, managing cases from initial query through resolution with appropriate oversight from the People Business Partner.
Support managers with performance conversations, early-stage capability concerns, performance improvement plans, and probation reviews, ensuring actions are documented, fairly applied, and legally sound.
Manage disciplinary and grievance cases end-to-end under the direction of the relevant People Business Partner, including preparing invite letters, taking hearing notes, and drafting outcome letters.
Maintain the employee-relations case log, tracking live cases and deadlines and providing the People team with real-time visibility of cases across functions.
Own end-to-end delivery of core people-cycle processes, including probation reviews, performance check-ins, mid-year reviews, and end-of-year assessments, ensuring they run on time, are communicated, and are tracked to completion in HiBob.
Support deployment of People products and programmes, including engagement survey action plans, training completion reminders, and goal-setting reminders, and track and report adoption.
Produce regular People reporting for the People Business Partner team, including headcount snapshots, attrition summaries, probation status trackers, and employee-relations case dashboards.
Answer first-line manager queries, direct managers to self-service resources in HiBob, and coach managers through standard processes to enable them to own business-as-usual people processes.
Contribute to creating and maintaining manager guides, process FAQs, and how-to documentation.
Support development and maintenance of People policies, keeping them current, legally compliant, clearly written, and accessible to managers and employees.
Identify opportunities to simplify, automate, or make People processes more self-service, and raise improvement proposals to the relevant People Business Partner or People Operations Manager.
Maintain appropriate documentation standards across employee-relations casework, process execution, and data management to ensure audit readiness.
Use AI to improve analysis, insight generation, and the design and delivery of processes and communications; share useful approaches with the wider team.
Desired Qualifications
Experience in the FinTech sector.
Experience supporting or partnering with Product and Engineering teams is an added bonus.
Experience with HiBob is a strong advantage.
Prior experience using Claude is a nice-to-have but not essential.
People Advisor
Join Zepz: Breaking Down Borders, Together
Our Meaningful Mission At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech.Zepz is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognizes and supports global connections.
Who You'll Be Joining
We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.
Our Core Commitments — What We Live By Our vibrant and truly diverse culture is built on three core commitments, that guide how we work and interact:
Integrity: We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other.
Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering.
Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.
Perks of Joining Our Team We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performance. While we have all the tools to work remotely, we value the purpose and benefits of in-person connections so we expect our teams to come to the office on a regular basis, and therefore be within a comfortable commutable distance from our London office. Alongside a great office environment, think unlimited annual leave , great healthcare benefits, and employee discounts. We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work. This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel
About the role and team
In the spirit of our People team purpose ,‘mobilising capability to enable our vision’, this is a role that keeps the People Business Partners team running well. It is the engine behind the team: consistent, fast, high-quality, and deeply trusted by the PBPs it supports.
The People Advisor is a pivotal support role within the People team, working across all functions. You will be the first point of contact for employee relations matters, own a portfolio of repeatable but critical people processes. You will thrive on doing things properly, in a fast-moving FinTech environment where precision, speed, and empathy matter in equal measure.
You will bring experience of working within the FinTech sector (working with Product and Engineering teams would be an added bonus), an understanding of how fast-paced technology businesses operate, and the confidence to handle early-stage ER cases, process execution, and manager queries resolving them yourself. You will operate with integrity, be proactive and approach every interaction with a desire to make things smoother, fairer, and clearer for the people involved.
What you will focus on Employee Relations — First-Line Support
Act as the first point of contact for ER matters across all functions, managing cases from initial query through to resolution with appropriate oversight from the PBP.
Support managers with performance conversations, early-stage capability concerns, PIPs, and probation reviews — ensuring all actions are properly documented, fairly applied, and legally sound.
Manage disciplinary and grievance cases end-to-end under the direction of the relevant PBP, including preparing invite letters, taking notes in hearings and drafting outcome letters.
Maintain the ER case log, ensuring all live cases are tracked, deadlines are met, and the People team has real-time visibility of the ER landscape across functions.
Process Ownership — Repeatable but Critical
Own the end-to-end delivery of Zepz’s core people cycle processes ,including probation reviews, performance check-ins and support with mid-year reviews, and end-of-year assessments, ensuring these run on time, are properly communicated, and are tracked to completion in HiBob.
Support the deployment of People products and programmes ,including rolling out engagement survey action plans, training completion nudges, and goal-setting reminders , ensuring adoption is tracked and reported.
Produce regular People reporting for the PBP team including headcount snapshots, attrition summaries, probation status trackers, and ER case dashboards ,ensuring we have the data we need to make decisions
Manager Enablement & Self-Service
Support the PBP team’s ambition to empower managers to own BAU people processes themselves, by answering first-line manager queries, directing managers to the right self-serve resources in HiBob, and coaching managers through standard processes rather than doing it for them.
Contribute to the creation and maintenance of manager guides, process FAQs, and ‘how-to’ documentation, building a library of clear, accessible resources that reduce repeat queries and enable genuine self-service.
Policy, Compliance & Continuous Improvement
Support the development and maintenance of Zepz People policies, ensuring they remain current, legally compliant, clearly written, and easy for managers and employees to navigate.
Contribute to the continuous improvement of People processes. Identify where steps can be simplified, automated, or made more self-serve, and raise improvement proposals to the relevant PBP or People Ops Manager.
Maintain appropriate documentation standards across all ER casework, process execution, and data management activities, ensuring Zepz is audit-ready at all times.
What We're Looking For
Solid generalist HR or People experience gained in a fast-moving, commercially driven environment — ideally within a FinTech, technology scale-up, or digital-first business.
Proven experience supporting or partnering with Product and Engineering teams. You understand how these functions are structured, how technical careers progress, and how to engage credibly with engineers and product managers on people matters.
FinTech sector knowledge is a genuine asset
Solid working knowledge of employment law fundamentals
Strong process discipline. You are someone who follows through, meets deadlines without being chased, and takes pride in doing the repetitive work well.
Experience working with an HRIS (HiBob experience is a strong advantage) and confidence using data and reporting to keep people processes on track.
Excellent written communication skills. You can draft a clear, professional outcome letter, a concise ER case summary, or a manager-facing FAQ with equal ease.
A natural collaborator who works well across a distributed, cross-functional team.
Self-starter with the energy and curiosity to get things done
As Zepz continues to build AI into how we work, we expect everyone to engage with it as a core part of their role. For this position we are looking for:
A genuine curiosity about AI and how it can be applied in your area of work — from accelerating analysis and insight generation, to improving how we design and deliver processes and communications.
Practical experience using AI tools in a professional context — whether to connect information, draft content, build frameworks, or create insights from data. We want people who actively use AI to increase productivity, not those who are waiting to be told to.
Strong AI literacy — an understanding of what AI assistants can and cannot do, how to prompt effectively, and how to critically evaluate AI-generated output before using it.
Awareness of the ethical considerations and responsible use of AI in the workplace, particularly in the context of sensitive data, customer experience, and compliance.
Prior experience using Claude (Anthropic) is a nice-to-have but not essential — what matters most is that you are genuinely engaged with AI as a tool, comfortable experimenting, and eager to share what works with your wider team
If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join.
Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world.
TRM labs-zepz deal enhances security layer for Sendwave's stablecoin remittances.
* Guido Battigelli
* Published: March 27, 2026
* 2:09 pm
* Updated: March 27, 2026
* 2:09 pm
Home > companies > TRM labs-zepz deal enhances security layer for Sendwave's stablecoin remittances.
Table of Contents
* TRM Labs partnered with Zepz to integrate blockchain intelligence into Sendwave Wallet, a stablecoin-based remittance wallet.
* Zepz processed over $17 billion in transfers during 2025 and operates in more than 130 countries through WorldRemit and Sendwave.
* The integration incorporates real-time monitoring, AML controls and sanctions screening directly into the wallet's infrastructure.
TRM Labs announced a partnership with Zepz, the group that operates the digital remittance brands WorldRemit and Sendwave, to integrate its blockchain intelligence platform into Sendwave Wallet. The wallet was launched in October 2025 and is built on the Solana network. It allows users to send and store USDC in more than 100 countries with near-instant settlement and transfer costs lower than those of traditional channels.
According to the official statement, TRM Labs has been working alongside Zepz since April 2025 on the design and implementation of the financial crime controls that underpin its crypto asset products. The integration incorporates real-time transaction monitoring within Zepz's wallet infrastructure, equipping it with the capacity to identify patterns associated with illicit finance, manage sanctions risks and sustain anti-money laundering compliance processes.
Stable remittances and integrated controls.
Sendwave Wallet is designed primarily for migrant workers who send funds to their families on a recurring basis, in regions where currency volatility and limited access to traditional banking shape how money is received and stored. The ability to hold value in USDC rather than converting immediately to local currency gives users greater control over the timing of the exchange, depending on local market conditions.
Will Bell, Business Lead at TRM Labs, noted that the platform "enables organizations to monitor activity in real time, manage risk exposure and scale digital asset products in a manner aligned with regulatory expectations".
TRM Labs and Zepz replace peripheral compliance.
Zepz embeds compliance controls directly into the transaction system, rather than applying them solely at fund entry and exit points. This architecture allows activity to be tracked throughout the entire lifecycle of a transaction, without generating any interruption or noticeable change in the user experience.
This approach aligns with the growing use and regulation of stablecoins within traditional correspondent banking systems, where providers must demonstrate supervisory capacity to regulatory bodies across multiple jurisdictions.
Zepz CEO Mark Lenhard to step down, CFO Barrie Morris named Interim.
Leadership transition comes as the payments group reports record transactions and aims for continued growth in 2026
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Zepz, the company behind WorldRemit and Sendwave, has announced that Chief Executive Officer and Board Director Mark Lenhard will step down over the coming weeks.
The Board has appointed Barrie Morris, currently Chief Financial Officer, as Interim CEO while it searches for a permanent successor.
Morris has more than 25 years of experience in financial services and has served as Zepz's CFO since 2023, overseeing the company's financial strategy and operational foundations.
"Zepz enters this next phase from a position of financial strength and operational discipline,"
"As Interim CEO, my focus will be to execute our strategy at pace, expand our global reach and invest in the products and infrastructure that drive long-term growth for our customers."
In 2025, Zepz transferred over US$17 billion for customers, processed more than 120 million transactions across 130 countries, and achieved cash flow profitability.
Q4 revenue grew 25%, and the company expects around 20% revenue growth in 2026.
Featured image credit: Edited by Fintech News Switzerland, based on image by mangpor2004 via Freepik
March 2026: top five payments stories of the month.
FinTech Futures takes a look back at five of the top payments stories from March.
March 27, 2026
March saw several significant advancements and developments in the payments sector. Here, we run through five of the top payments stories from the month, featuring Santander, Visa, Zepz, and more.
Santander tests agentic AI payments in Latin America with Visa.
Spanish banking giant Santander has completed the "first controlled pilot agentic commerce transactions in multiple Latin America markets", achieved in collaboration with pilot partner Visa.
According to a joint statement: "AI agents successfully completed the purchase of books across Argentina, Chile, Mexico and Uruguay, while in Brazil the transaction involved the purchase of chocolates."
To achieve this, Banco Santander used its own regulated payment network alongside Visa Intelligent Commerce (VIC), a platform launched in April 2025 to enable AI agents to search for, recommend, and complete purchases on behalf of consumers.
Bank of Shanghai integrates Mastercard Move to streamline cross-border payments.
China's Bank of Shanghai has partnered with Mastercard's money movement platform, Mastercard Move, to streamline cross-border payments for individuals and businesses.
The collaboration will enable bi-directional money movement between international consumers and businesses and Chinese account holders via cards, through connectivity with UnionPay; digital wallets, including AliPay and WeChat Pay; and direct bank account payments.
Payments can be settled in CNY or USD and will be settled on domestic clearing rails such as CIPS.
Huawei and Yowpay bring SEPA POS payment acceptance to smartwatches.
Chinese tech heavyweight Huawei has teamed up with Luxembourg-based fintech Yowpay to enable smartwatches to double as payment terminals.
This collaboration has led to the launch of what the companies claim is the world's first smartwatch application for open banking and SEPA (Single Euro Payments Area) transactions.
Powered by Yowpay's account-to-account orchestration technology, the point-of-sale application allows merchants to "accept instant SEPA payments directly on their wrist", says the vendor.
Vinted granted UK EMI licence for payments business.
Vinted Pay, the payments business of online marketplace Vinted, has received an Electronic Money Institution (EMI) licence from the UK's Financial Conduct Authority (FCA).
Vinted Pay was first launched as an in-house payment service in 2023, and is designed for users of Vinted's marketplace to manage transactions, receive and send funds, and store earnings.
A company statement confirms that Vinted Pay will utilise the EMI licence from the FCA to "issue electronic money and provide payment services in the UK". This includes an expansion of its wallet service to UK consumers.
Zepz names Barrie Morris interim CEO as Mark Lenhard steps down.
UK-based cross-border remittance platform Zepz has announced that its CEO and board director, Mark Lenhard, is stepping down from his role and will be succeeded by chief financial officer Barrie Morris on an interim basis.
Having joined Zepz in 2022 from Bill.com, where he served as COO, Lenhard took to LinkedIn to share: "In the coming weeks and after much heartfelt deliberation, I've decided the time is right for me to step down as CEO."
Reflecting on Lenhard's tenure at the company, Morris shared in an official statement that under his leadership, the company has achieved "cash-flow profitability, healthy revenue growth and a leaner cost base".
Reporter, FinTech Futures
Cameron Emanuel-Burns, a reporter at FinTech Futures, is dedicated to enhancing the accessibility of fintech for a broader audience. He has contributed articles to various media platforms and possesses a strong interest in all aspects of fintech. Prior to his involvement in the financial industry, Emanuel-Burns worked in the podcasting field, where he held editorial, hosting,and production positions for renowned production companies, covering diverse topics. With a research master's degree in conflict analysis, he conducted a study on the influence of anti-refugee policies on extremism.
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Zepz acquires Pomelo to push beyond remittances into credit cards.
Zepz, the global payments group behind worldremit and Sendwave, has acquired Pomelo, a fintech platform known for offering the "first credit card built for money transfer."
The deal marks a significant strategic pivot for Zepz, signaling its intent to evolve beyond pure cross-border payments into broader financial services, including lending and credit building.
Merging credit with remittance.
Based in San Francisco with a strong foothold in the Philippines, Pomelo has carved out a niche by integrating consumer credit with global remittances. Unlike traditional money transfer services that require upfront cash, Pomelo allows users to send money using credit, eliminating cash advance fees and high APRs typically associated with using credit cards for transfers.
Crucially, the product enables users to build their credit history through their remittance obligations - a feature designed to serve cross-border communities that are often excluded from mainstream financial scoring systems.
Mark Lenhard, CEO of Zepz, described the move as a "natural next step" in the company's evolution.
"It will allow us to offer customers access to cards and credit services, and supports our broader ambition of financial empowerment for cross-border communities," Lenhard said. "Pomelo is a strong product built by a fantastic team, and we're looking forward to extending these capabilities together over the long term."
Strategic expansion.
The acquisition builds on Zepz's recent product expansions, such as the Sendwave Wallet, and aims to strengthen its position in core markets like the Philippines, where both companies already possess deep local knowledge.
By bringing Pomelo's team and technology in-house, Zepz plans to broaden its revenue mix and improve customer retention by offering a more complete suite of financial planning tools.
Eric Velasquez Frenkiel, CEO at Pomelo, commented: "Zepz shares our focus on serving cross-border communities and has tremendous potential to accelerate access to credit and everyday financial tools for people who have historically been underserved."
While the acquisition has been finalised, Zepz noted that the Pomelo product has been "temporarily paused" for customers while the technology is integrated into the wider Zepz product roadmap. The company has not yet specified a timeline for the relaunch.
Zepz acquires Pomelo to bring credit-powered transfers to cross-border customers.
Zepz's strategic acquisition of Pomelo paves the way for affordable, credit-enhanced remittances and broader financial services for global migrant communities.
London-based global payments group Zepz, the parent of remittance brands WorldRemit and Sendwave, has completed the acquisition of Pomelo International, Inc., a fintech platform that fuses consumer credit with cross-border money transfer capabilities.
Under the deal, Pomelo's team and product vision will be integrated into the Zepz ecosystem to help evolve the company beyond traditional remittances into credit, cards and long-term financial tools for cross-border communities.
Pomelo's core product, a remittance-linked credit card system, fits into the Zepz family by giving senders in developed markets a way to fund transfers with a credit line while building credit history, rather than relying solely on debit balances or cash. In practical terms, users can make transfers using credit and then repay the balance on time to avoid interest and fees, making this option more affordable and flexible compared with traditional cash-advance cards that often charge high fees and interest.
By folding this credit-based remittance model into its existing money transfer infrastructure, including the Sendwave Wallet, Zepz aims to offer customers a broader financial relationship, not just the movement of funds. That means access to cards, lending, and credit-building tools that can help users manage cash flow and strengthen their financial profiles over time.
This acquisition also strategically reinforces Zepz's presence in key remittance corridors such as the Philippines, where Pomelo already has traction, while giving the group a stronger product set to serve underserved cross-border users across the Global South.
The remittance market remains a massive and growing global industry with total cross-border flows valued in the hundreds of billions of dollars annually and projected to continue expanding as digital solutions become more widely adopted. Globally, 67% of respondents favour sending money to a bank account using a mobile or web app, and 40% transfer money digitally from physical locations, like banks or retail outlets. The majority of receivers also prefer remittance apps to cash and checks. As digital remittance services rise in popularity, combining affordable transfer options with credit-building features can help differentiate offerings and provide tangible benefits to users who regularly send money home.