Sanford Health

Nonprofit health system operating hospitals

Patient Access Representative - Broadway Switchboard Operator

Clinical Support & Patient AdministrationPosted on Nov 3

Full-timeFargo, ND, USA$16.25 - $23In-person

About the Job

Requirements

One year of work experience is required; experience in a medical office setting is preferred.
Medical terminology is helpful, and customer service skills are essential.
Six months of customer service experience is desired.
A Basic Life Support certification may be required for certain locations or settings.
A high school diploma or equivalent is preferred; post-secondary education is helpful.

Responsibilities

Greet patients and verify demographics.
Create, scan, and route documents or electronic forms.
Explain documents to patients and capture required signatures.
Establish and assign financial responsibility and assist with payment arrangements while following applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work through the registration queue as needed to resolve registration errors or denied insurance claims.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs, including coordinating provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services and check patients in and out.
Operate a multi-line phone.
As needed, resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and coordinate patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Support hospital admissions and office duties, including making copies and sending faxes.
Launch emergency codes on the medical campuses.
Work the stated day-shift schedule, rotating weekend shifts, and three holidays per year.

Desired Qualifications

A high school diploma or equivalent.
Post-secondary education.
Work experience in a medical office setting.
Six months of customer service experience.
Knowledge of medical terminology.

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Work Shift:

8 Hours - Day Shifts (United States of America)



Scheduled Weekly Hours:

Compensation:

Salary Range: $16.25 - $23.00





Union Position:

Department Details

Behind the scenes position facilitating incoming call transfers within our facilities. Will also be responsible for launching emergency codes on the 3 medical campuses.
Hours will be 830a-5p M/W/TH/F and every other Sa|Su 7a-330p. Will also rotate working 3 holidays/year.

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

Job Description

REGISTRATION

- Greet patients & verifies demographics

- Creating, scanning & routing documents or electronic forms

- Inform patients what the document is & capture signatures on necessary paperwork

- Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures

- Collects co-payments, pre-payments, and payments on account balances

- May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

- Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule

- Obtain and coordinate referrals & conduct pre-authorization

- Arrange interpreter services

- Check patients in/out

- Operate multi-line phone

- May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

- Preparation & coordination of charts

- Organize supporting provider documents

- Initiation & collaboration of patient financial assistance

- Track patient visits & health information management on patient accounts

- Compile, distribute, administer, and score assessments

- Coordination of Telemed appointments

- Reminder calls for appointments

- Hospital admission

- Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [email protected].

About the Company

Sanford Health

Nonprofit health system operating hospitals

Sanford Health is a large nonprofit health system that delivers hospital care, elder and post-acute services, and related health care through a network of hospitals, clinics, and senior care facilities across the Midwest. It operates by integrating multiple care settings into one system, supported by research and global health initiatives. Its model combines acute hospital care, long-term care, and post-acute services under a single organization, with a strong emphasis on philanthropy and mergers to expand reach and capabilities. The company differentiates itself through its breadth of services across the care continuum, extensive rural and regional presence, and a history of strategic mergers that create a full-spectrum care model rather than focusing on a single niche. Sanford Health’s goal is to provide comprehensive, accessible health care to communities, advance pediatric care and medical research, and extend health services through global clinics and partnerships.

Company size: 10,001+
Company stage: Grant
Total funding: $4.5M
Headquarters: Fargo, ND
Founded: 1894

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