Adventist Health

Faith-based nonprofit integrated health system

Patient Care Navigator

Medical, Clinical & VeterinaryPosted on Nov 6

Full-timePortland, OR, USAIn-person

About the Job

Requirements

A high school education, GED, or equivalent is preferred.
A bachelor's degree or equivalent combination of education and related experience is preferred.
Experience working with electronic medical records is preferred.
Licensed Vocational Nurse licensure in the state of practice is preferred.
Cardiopulmonary Resuscitation (CPR) or Basic Life Support (BLS) certification from an approved vendor per Adventist Health policy is required.
Basic Life Support (BLS) certification from an approved vendor per Adventist Health policy is required.
Associates must receive required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply.

Responsibilities

Act as a patient advocate, guide patients through the clinical care system, and establish contact with new patients, family members, or caregivers.
Understand clinical care options and direct patients to healthcare services within the organization, at outside facilities, and in the community for timely treatment and recovery.
Connect patients with community resources, healthcare, and support services.
Support physicians and the interdisciplinary team in facilitating patient care to enhance clinical outcomes and patient satisfaction.
Implement day-to-day care management interventions for identified clinic patients.
Assist patients and families in identifying and accessing institutional and community resources; implement appropriate care interventions and follow-up to ensure timely care and prevent delays in access to services and physician follow-up instructions; interact with other hospital departments to fulfill patient needs.
Make initial and ongoing assessments of patients’ clinical, emotional, and social needs, and make appropriate recommendations or referrals for care.
Facilitate timely completion and confidential reporting of diagnostic testing results to patients and families, with interpretation, and to ordering clinicians by actively tracking ordered tests.
Collaborate with patients, families, and healthcare providers to provide care in a safe, healing, humane, and caring environment.
Provide learning opportunities for patients, family members, and team members, and provide health information to patients, families, and the treatment team.
Document coordinator and patient interactions in electronic or hardcopy charts consistent with hospital standards.
Create reports from patient data, such as volumes and outcomes; monitor, analyze, and report clinical and operational key indicators to the clinic governing body; identify performance-improvement opportunities.
Perform other job-related duties as assigned.

Adventist Health Portland has been caring for East Portland since 1893, growing alongside the community we serve. Today, more than 2,300 employees are dedicated to whole-person care, mind, body and spirit, across our 302-bed medical center, emergency department, and network of clinics, urgent care, home care and hospice services. The Adventist Health Northwest Heart Center, located on our medical center campus, provides advanced cardiovascular care, bringing together expert providers, innovative treatments and compassionate support for patients across the region.

Job Summary:

Acts as a patient advocate. Guides patients through the clinical care system, establishing contact with new patients and/or family members, or caregivers. Understands the clinical care options for patients and directs them to health care services within the organization, at outside facilities and within the community for timely treatment and recovery. Connects patients with resources, health care and support services in their communities. Supports the physician and interdisciplinary team in facilitating patient care with the underlying objective of enhancing the quality of clinical outcomes and patient satisfaction. Implements day-to-day care management interventions for identified clinic patients.

Job Requirements:

Education and Work Experience:

High School Education/GED or equivalent: Preferred
Bachelor’s Degree or equivalent combination of education/related experience: Preferred
Experience working with electronic medical records (EMR): Preferred

Licenses/Certifications:

Licensed Vocational Nurse (LVN) licensure in the state of practice: Preferred
Cardiopulmonary Resuscitation (CPR) certification or Basic Life Support (BLS) certification from approved vendor per AH policy: Required

Facility Specific License/Certifications:

Basic Life Support (BLS) certification from approved vendor per AH policy: Required

Essential Functions:

Assists patient and family in identifying and accessing appropriate institutional and community resources. Implements appropriate care intervention and follow up to ensure patients receive timely care, preventing delays and access to appropriate services and follow up instructions from managing physicians. Interacts with other hospital departments in fulfilling the needs of the patients.
Makes initial and ongoing assessments of patient needs (clinical, emotional and social) and makes appropriate recommendations or referrals for care. Facilitates the timely completion and confidential reporting of diagnostic testing results to patients and families with interpretation, as well as to ordering clinicians through active tracking of ordered tests.
Collaborates with the team of patient, family, and healthcare providers in providing patient care in a safe, healing, humane, and caring environment. Provides learning opportunities for patients/family members and team members. Provides health information to patients, families, and treatment team.
Documents coordinator and patient interactions in electronic or hardcopy chart in a manner consistent with hospital standards. Creates reports from patient data such as volumes and outcomes. Monitors, analyzes, and reports to clinic governing body clinical and operational key indicators and identifies opportunities for performance improvement
Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

Pay Range: The estimated base pay for this position is $23.33 to $34.97. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.

About the Company

Adventist Health

Faith-based nonprofit integrated health system

Adventist Health is a faith-based nonprofit health system with more than 400 sites of care, including 26 acute care hospitals, primarily on the West Coast and in Hawaii. It provides a full range of health services—from primary and specialty care to hospital-based treatments and wellness programs—delivered across an integrated network of clinics, hospitals, and care facilities. Revenue comes from patient services, insurance reimbursements, and government programs, and earnings are reinvested back into communities to improve health outcomes and expand access to care. The organization differentiates itself through its nonprofit, faith-based model and by reinvesting earnings into community health, along with its broad, integrated network that covers preventive, primary, specialty, and acute care. Its goal is to improve health outcomes for the communities it serves and to expand access to high-quality care.

Company size: 10,001+
Company stage: Grant
Total funding: $210K
Headquarters: Roseville, CA
Founded: Not listed

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