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Mercier Consultancy Group

German Speaking Travel Support Advisor

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Bulgaria

About the Job

Requirements

  • Native or fluent spoken and written German is mandatory.
  • Strong proficiency in English is required.
  • Previous experience in customer service, hospitality, or travel-related sectors is advantageous.
  • Ability to navigate multiple software platforms simultaneously.
  • A valid EU passport or legal right to work within the European Union is required.

Responsibilities

  • Manage travel inquiries and reservations to provide a seamless experience for clients.
  • Provide guidance on flight, hotel, and vehicle rental bookings while addressing travel constraints.
  • Resolve scheduling issues and travel disruptions.
  • Serve as a primary point of contact, providing customer support in the travel industry.
  • Maintain customer records and travel documentation in compliance with industry standards.
  • Collaborate with global teams to ensure consistent service delivery across travel routes.
  • Use internal booking systems to optimize travel itineraries and cost-efficiency.

Desired Qualifications

  • Previous experience in customer service, hospitality, or travel-related sectors is highly advantageous.

About the Company

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