RemoteMust be based in Mexico, Canada, the Philippines, the United Kingdom, or Australia, and available during Eastern and Central Time business hours.
Customer Experience & SupportCustomer Success
About the job
Requirements
2–3 years of experience managing Amazon brand accounts in Amazon Seller Central.
Experience working at or with an Amazon agency.
Experience with Amazon listing search engine optimization, including keyword research, listing copy, and indexation.
Experience using AI tools for ecommerce or operational workflows, including Claude AI or Google Gemini.
Experience managing client communication and updates for brand accounts, including handling client emails and Slack, preparing performance decks, and walking clients through account issues and next steps.
Experience coordinating a graphic designer's daily workload, including briefing listing images or A+ content and coordinating revisions.
Experience coordinating cross-functional Amazon workflows with PPC and creative stakeholders.
Must be based in Mexico, Canada, the Philippines, the United Kingdom, or Australia.
Must be available during Eastern Time and Central Time business hours.
Responsibilities
Conduct keyword research and write listing titles, bullet copy, A+ content body text, and backend search terms.
Optimize listings for Rufus and Cosmo, manage flat file bulk uploads, conduct click-through-rate and conversion-rate A/B testing, and prepare indexation and keyword-tracking reports.
Run SKU-level profitability analyses and identify margin improvement opportunities.
Ensure the graphic designer has a full workload covering listing images, A+, Brand Story, and Storefront.
Provide design briefs with reference images, communicate client expectations, review designed assets, coordinate revisions, and obtain client approval before uploading.
Update daily capacity workload in ClickUp every day.
After each meeting, capture action items as tasks with due dates.
Flag blockers promptly and address missed goals.
Develop growth strategies aligned with client goals and share recommendations with the Brand Manager.
Coordinate with PPC on keyword lists, TACoS targets, and campaign performance.
Implement at least one category-specific strategy per quarter.
Submit daily check-ins and weekly summaries.
Build and maintain standard operating procedures for account-management processes.
Maintain task records and client data in Airtable and Google Drive.
Desired Qualifications
Experience using ClickUp for task management.
Experience using Figma to coordinate or review creative assets.
Experience using Airtable and Google Workspace for documentation or account operations.
ABOUT THE ROLE
You're the operational heartbeat of a fast-moving Amazon agency Pod. You keep accounts healthy, clients happy, and your team unblocked — every single day. If you thrive on ownership, love the Amazon ecosystem, and want to grow fast inside a team that actually invests in you, read on.
You report directly to the Brand Manager and work in close coordination with a PPC Specialist and Graphic Designer. Together, your Pod manages 10-15 Amazon brand accounts at the highest standard.
WHAT YOU'LL OWN
1. Listing Content & SEO
Keyword research, title and bullet copy, A+ content body text, backend search terms
Optimize listings for Rufus and Cosmo (Amazon AI); manage flat file bulk uploads
CTR and conversion rate A/B testing, indexation and keyword tracking reports
Phase 1–4 SEO strategy, competitor research, and keyword placement files
2. Creative & Image Management
Develop main image optimization ideas and write clear design briefs for the GD team
Review designer output, coordinate revisions, and upload finals to Amazon
Manage A+, Premium A+, and Brand Store design end-to-end
3. Account & Catalog Management
Day-to-day Seller Central operations across all assigned accounts
Resolve suppressed ASINs, catalog errors, and Seller Support cases
Monitor Buy Box %, pricing anomalies, inventory levels (FBA/AWD), ratings, and account health
4. Client Management
Handle technical queries and operational updates; always keep the Brand Manager looped in
Prepare biweekly client decks, track wins, and maintain 30/60/90 day account strategies
Run SKU-level profitability analyses and surface margin improvement opportunities
5. Graphic Designer Coordination
Ensure the Graphic Designer always has a full workload — listing images, A+, Brand Story, Storefront
Provide clear briefs with reference images and communicate client expectations precisely
Review designed assets, coordinate revisions, and obtain client approval before uploading
6. Task & ClickUp Management
Keep daily capacity workload up to date in ClickUp every single day
After every meeting, ensure all action items are captured as tasks with due dates
Flag blockers immediately — never let missed goals go unaddressed
7. Growth & Strategy
Develop growth strategies aligned with client goals; share recommendations with the Brand Manager
Coordinate with PPC on keyword lists, TACoS targets, and campaign performance
Implement at least one category-specific strategy per quarter (out-of-the-box thinking required)
8. Reporting & Documentation
Submit daily check-ins and weekly summaries
Build and maintain SOPs for AM-related processes
Maintain task records and client data on Airtable and Google Drive
HOW YOU'LL BE MEASURED
You'll be evaluated across five dimensions — and you'll always know exactly where you stand.
Client Health & Retention
Zero client churn — the target, every quarter
Sub-8-hour average response time to client emails and Slack
NPS and client satisfaction: clients feel known, heard, and valued
Revenue & Growth
Month-over-month and year-over-year revenue growth across managed accounts
TACoS trend: maintaining or improving while scaling revenue
Buy Box % maintained and improved on key ASINs
Listing & Content Quality
Number of listings improved per month (copy, images, A+ content)
Measurable CTR and CVR lift from listing changes
Suppressed and error listings resolved promptly
Operational Discipline
90%+ ClickUp task completion rate — overdue tasks target: zero
Daily check-ins submitted on every working day
At least one automation or AI project implemented per quarter
Initiative & Leadership
Proactive recommendations to clients: pricing, launches, deals, channel strategy
SOPs created, templates built, team knowledge shared
New Amazon knowledge demonstrated weekly in Pod meetings
WHO YOU ARE
You're not a task-ticker. You're an operator who thinks like a strategist, communicates like a pro, and takes pride in accounts running flawlessly. You spot problems before clients do. You bring answers, not just questions. You want to grow — and you're willing to put in the daily work to get there.
2-3 years of experience managing Amazon brand accounts in Amazon Seller Central
Experience working at an Amazon agency or working with an Amazon agency
Experience with Amazon listing SEO, including keyword research, listing copy, and indexation
Excited by AI tools and automation — not intimidated by them, with experience using AI tools for ecommerce or operational workflows, including Claude AI or Google Gemini
Experience managing client communication and updates for brand accounts, including handling client emails and Slack, preparing performance decks, and walking clients through account issues and next steps
Comfortable coordinating a Graphic Designer's daily workload, including briefing listing images or A+ content and coordinating revisions
Experience coordinating cross-functional Amazon workflows with PPC and creative stakeholders
Based in Mexico, Canada, the Philippines, the United Kingdom, or Australia
Available during Eastern Time and Central Time business hours
Experience using ClickUp for task management is a plus.
TOOLS YOU'LL MASTER
Experience using Figma to coordinate or review creative assets
Experience using Airtable and Google Workspace for documentation or account operations
WHY GIGABRANDS
OUR CORE VALUES
These are operating principles, not wall art. Every decision, email, and recommendation runs through them.
Be a Moral Human
Integrity in every client interaction, every strategy, every decision. Do right by your clients, teammates, and the people around you.
Improve 1% Daily
One automation. One new insight. One sharper question per meeting. Compound growth applies to people, not just businesses.
Extreme Ownership
No blame. No excuses. If it's on your account, it's on you — and you'll fix it. Act as the missile defense system that intercepts problems before they hit the client.
Solve, Don't Escalate
Before raising an issue, ask: what's my proposed solution? Bring answers, not just questions.
Make an Impact
Focus on meaningful results. Everything you do should move the needle for your clients and for GigaBrands.
Fail Forward
Bold strategies are encouraged. Identify failures quickly, document the learning, and pivot. Don't be afraid to try.
BENEFITS
💵 Competitive salary: 2,500-4,000 USD/month.
🌍 Fully Remote, Always
Fully remote, year-round. No return-to-office surprises — ever.
🏖️ PTO After Probation
Earn paid time off after successfully completing your probationary period. We believe in rewarding commitment.
⚡ Real Growth, Fast
Weekly upskilling, GigaBrands University access, and a team that celebrates 1% improvements every day. Your growth here is deliberate and measurable.
🛠️ Best-in-Class Toolstack
Claude AI, Helium 10, Data Dive, Figma, ClickUp — you'll become expert-level across all of them, making you more valuable everywhere you go.