Trainer – Customer Service

The Trainer’s primary role is to be responsible for the training design and delivery of the engagement center’s agents and staff, this includes new hire training, keeping the team updated on changes and new releases, as well as additional skills. In addition, the trainer will develop course schedules and sessions and will ensure all trainees understand and grasp the required concepts comprehensibly.

Job Descriptions:

• Assist Staff Manager and resolve all training requirement

• Develop and maintain documents for various processes, assist in preparing development plans

• Ensure SOPs and process are compliant to last business and government updates

• Create world class training delivery program

• Design and maintain training course for all materials and develop appropriate manuals and handouts

• Facilitate training sessions

• Measure training effectiveness and new hires quality operations delivery

• Culture and employee engagement experience promoter

#LI-GM

Job Qualifications:

• Minimum 2 years of experience in training, training development, or a similar position

• Experience designing training activities to promote engagements

• High proficiency in PC skills and detailed knowledge of Microsoft Office, specifically Excel and Power Point

• Familiarity with interactive learning activities

• Must adapt to change and successfully set and adjust priorities as needed

• Ability to work under pressure

• Excellent Japanese communication skills, written and orally

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.