Harbor is seeking a skilled and customer-focused Senior Associate Consultant with 6–8 years of experience in Salesforce configuration and integration development to join our team. This role involves hands-on software implementation for Legal Technology, client onboarding, issue resolution, and collaboration with internal teams to deliver high-quality solutions. You’ll play a key role in bridging technical capabilities with business needs while continuously improving our support and implementation processes.

This is a remote position that can be worked from anywhere in India.

Key Responsibilities:

Implement, configure, and support Salesforce and other Legal focused software solutions based on customer requirements.
Engage with clients to understand their business processes and recommend suitable configurations.
Troubleshoot and resolve application issues efficiently, coordinating with technical teams as needed.
Be open to learning new technologies, such as Luminance, Litify, Agiloft, Ironclad, Onit, TeamConnect, iManage, and NetDocuments to support Harbor implementation projects.
Communicate effectively with both technical and non-technical stakeholders to ensure clarity and alignment.
Serve as a liaison between product, engineering, and customers to advocate for user needs and product improvements.
Contribute to the creation of documentation, training materials, and internal knowledge bases.
Manage multiple priorities and maintain clear communication throughout implementation or support lifecycles.
Identify areas for process optimization and contribute to continuous improvement initiatives.

About Harbor:

Harbor is the leading provider of professional and technology services to the legal industry, encompassing strategy, technology, operations, and intelligence. With a global team of nearly 1,000 professionals, Harbor works with more than 80% of Global 200 law firms and close to 600 corporate law departments to optimize performance and enable business and digital transformation. Headquartered in Chicago, the company has offices in London, Belfast, Moncton, and Sydney.

Harbor, a BayPine LP portfolio company, is advancing its next phase of growth by broadening its technology, data, and managed services capabilities across the legal sector. For more information, visit www.harborglobal.com.

Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.

Harbor

Salesforce Senior Associate Consultant

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About the Company

Harbor

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