Community Support Facilitator
About the job
- A high school diploma, GED, or equivalent, plus two years of related experience or an approved combination of experience and education is required.
- A valid California driver’s license and clear driving record are required.
- The role requires communication and documentation skills, including use of computerized word-processing and database programs.
- Knowledge and understanding of alternative communication systems and assistive technology are required.
- CPR and First Aid certification are required; Hope can provide necessary training if needed.
- The role requires flexibility with scheduling and the ability to work in a consumer-driven environment.
- The role requires the ability to work independently and cooperatively as a team member and with a diverse population.
- The role requires the physical ability to travel extensively, walk, stand, climb stairs occasionally, lift and carry supplies, and maintain visual and auditory acuity while supporting consumers in the community.
- Provide group and/or individual support in the community as identified in each consumer’s Individualized Personal Plan.
- Develop opportunities for consumers to participate as valued and contributing members of the community, and facilitate and model interactive relationships with community members.
- Facilitate and develop activities that build relationships, skills, and experience in the community.
- Travel with and transport clients throughout the local community.
- Develop and expand consumer participation in typical and generic community activities chosen by the consumer.
- Act as an advocate on behalf of consumers served.
- Complete required forms and accountability documentation, incident reports, case recordings, Individualized Personal Plans, and other required documentation.
- Maintain professional relationships with consumers, family members, and appropriate others, and represent Hope Services professionally in the community.
- Implement behavioral intervention plans when needed to assure consumer safety and promote learning.
- Coordinate consumer programming with Center activities, services, and staff.
- Act as a mandated abuse reporter.
- Perform other duties as assigned to support efficient program services.
About the company
Hope Services provides supports for people with developmental disabilities and mental health needs in Silicon Valley, including day programs, employment training, community living support, and mental health services. Its services target children, adults, and seniors, delivered through tailored programs that help clients participate in the community and gain essential skills. Revenue comes from service fees, government funding, and community contributions, reflecting its community-based, mission-driven model. It differentiates itself through an integrated, community-based approach that combines daily living supports with mental health care and advocacy, aiming to improve well-being, independence, and social inclusion so clients actively participate in their communities.
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Simplify's Take
What believers are saying
- July 2026 Gilroy bocce courts deepen community visibility and family engagement.
- August 2026 leadership updates signal active succession and operational investment.
- TASH 2025 and SJSU strengthen referrals into competitive, integrated employment pathways.
What critics are saying
- Public funding dependence exposes Hope Services to county budget cuts in 2027.
- Competitors like regional centers and colleges can replicate SPARTANS OCLS partnerships quickly.
- If government reimbursement stalls, service breadth compresses and mission delivery weakens.
What makes Hope Services unique
- SPARTANS OCLS with San Jose State prepares neurodiverse students for employment.
- Hope Services serves 3,500 participants across eight counties, spanning childhood through seniors.
- Since 1952, Hope combines day services, community living, employment, and mental health care.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
Paid Vacation
Paid Sick Leave
Tuition Reimbursement
Company News
Hope Services celebrates grand opening of inclusive bocce ball courts in Gilroy. July 28, 2026 Hope Services marked a significant milestone this month with the grand opening of its new inclusive bocce ball courts in Gilroy, a project years in the making, and one built with a simple but powerful goal: to create a space where everyone, regardless of ability, has a place to belong. None of this would have been possible without the generosity and partnership of Hope Services' sponsors, Gachina Landscape Management and the Parent Family. Gachina Landscape Management went above and beyond, donating the landscaping for the entire project, a contribution that helped bring the vision to life. Hope Services also extended heartfelt thanks to its donors, volunteers, families, and staff, whose continued dedication drives the organization's mission forward every day. Participants, families, staff, donors, and community partners gathered for the celebration, which was about far more than cutting a ribbon. As Sara Grignon, Central District Director shared during the event, the day represented a broader commitment: creating opportunities, building community, and ensuring that everyone has a place to connect, compete, and have fun. "Inclusion isn't just a value we talk about. It's something we intentionally create," said a Hope Services representative during the ceremony. The new bocce ball courts stand as a tangible example of that philosophy: a space where people with and without disabilities can come together, enjoy friendly competition, build new skills, and create lasting memories. Why bocce ball? Sports have a unique power to bring people together, teaching teamwork, perseverance, encouragement, and joy. Bocce, in particular, stands out for its accessibility. Whether someone is a seasoned player or picking up a bocce ball for the very first time, the game offers a level playing field where everyone has the opportunity to participate and feel like they belong. Built with purpose. For the individuals in Hope Services' programs, these courts were designed with a clear purpose in mind. Organizers hope the space becomes one where participants build confidence, develop friendships, and celebrate victories, both big and small. "You remind us every day why inclusion matters," Hope Services shared with program participants during the event. A symbolic close. The celebration concluded with a particularly meaningful moment: a butterfly release led by Michael Gachina of Gachina Landscape Management. The release served as a symbolic celebration of transformation and hope, values that sit at the very core of Hope Services' mission. What's next. While the grand opening marks a major achievement, Hope Services' work on the courts isn't finished. The organization is currently raising $30,000 to fund two additional improvements that will make the space fully accessible and functional for participants: * An accessible walking path, ensuring every participant can safely and independently reach the courts * Shade sails, providing relief from the sun so participants can enjoy the courts comfortably, even on the hottest days Community members interested in supporting this next phase of the project are encouraged to reach out to donate via hopeservices.org/bocce. The new bocce ball courts represent more than a recreational upgrade. They're a reflection of what's possible when a community comes together around a shared belief that everyone deserves a place to belong.
Advancing opportunities for neurodiverse students: Hope and San Jose State University at TASH Conference. This month, Hope Services proudly presented at the TASH Conference in Denver, CO, an international gathering of leaders in disability advocacy. Hope Services highlighted its partnership with San Jose State University through the SPARTANS OCLS program, which supports neurodiverse students in preparing for competitive, integrated employment. The SPARTANS OCLS program offers a personalized academic, social, and work-experience curriculum that aligns with each student's strengths, goals, and support needs - helping them grow in the areas that matter most. Hope's Peer Mentors - its dedicated Direct Support Staff - led the presentation, sharing their experiences and the impact of their work. Panelists included Alex, Catherine, Anna, Nhi, Katherine, and Prabhav, a Hope client and program participant who represented students on the panel. members of the Hope Services team. Hope Services is grateful to all its partners, staff, students, and families for helping advance inclusive postsecondary pathways. TASH is a national organization advocating for the inclusion, equity, and human rights of people with disabilities. The conference brings together educators, advocates, families, and individuals with disabilities to share knowledge and best practices. Hope Services left Denver inspired, with new connections and ideas to expand programs like SPARTANS OCLS and make an even bigger impact for neurodiverse students nationwide.