TRG Tech Research Group

Cyber fusion SaaS for operational intelligence

IT Administrator

System AdministrationPosted on Nov 13

Full-timeRemote in Cyprus

About the Job

Requirements

Three to five years of relevant experience in IT administration or systems support, including hands-on responsibility for daily internal IT.
A degree in IT, Computer Science, or a related field, or equivalent practical experience.
Experience supporting employee computers and administering email, collaboration, business software, and device management tools.
Experience setting up and removing employee access across multiple systems, with careful checks and clear records.
A practical understanding of networking, DNS, remote access, cloud permissions, backups, and recovery.
An understanding of common IT security controls and how to keep accurate records for reviews and audits.
The ability to organise work, support colleagues across time zones, and recognise when to involve the IT/IS Team Lead.

Responsibilities

Resolve employee hardware, software, and network issues; organise and prioritise support requests; and keep colleagues informed.
Set up accounts, access, and equipment for new joiners based on the notice agreed with HR, explain tools and relevant IT policies, and promptly remove access for departing employees following approved instructions and a documented checklist.
Configure and maintain employee laptops and other equipment using device management tools, keep devices updated, and apply agreed security settings.
Maintain accurate equipment records, track allocation and returns, and plan replacements according to company policy.
Work with Procurement and Admin on equipment requirements, orders, and delivery; provide technical specifications and check equipment meets employee needs.
Administer business software, email, collaboration tools, and user permissions following approved requests.
Track licences, usage, and renewals; flag unused subscriptions; provide cost information; and help Finance obtain supplier invoices.
Maintain the internal IT servers, networks, remote access, domains, and cloud account access, while referring production infrastructure matters to the relevant technical team.
Monitor internal services, investigate problems, maintain backups, regularly test that important company information can be restored, and record the results.
Carry out assigned IT controls, including multi-factor authentication, device protection, and access reviews; maintain records for SOC 2 and other agreed reviews; and promptly report gaps or suspected incidents.
Keep setup guides, support instructions, and IT procedures current; suggest practical improvements and automate repeated tasks where appropriate, with approval from the IT/IS Team Lead.
During the first three months, complete handover of agreed daily IT tasks with clear instructions, priorities, and arrangements for obtaining help.
During the first three months, follow documented onboarding and offboarding steps and prepare new joiners’ equipment and access for their start date when sufficient notice is provided.
During the first three months, keep device records, software accounts, and licence information up to date; document backup and restore checks and raise gaps for action.
By six months, ensure routine employee IT runs reliably, refer complex issues and larger decisions to the IT/IS Team Lead, handle support requests within agreed response times, reduce recurring problems, maintain instructions and records that enable cover, and implement practical improvements to support additional employees.

Desired Qualifications

Experience supporting a growing technology company with employees in several countries.
Experience working with SOC 2, ISO 27001, or similar security and compliance requirements.
Experience using scripts or automation tools to reduce routine administration, or administering Linux systems.

About the role

TRG is growing across teams and regions. We are looking for an IT Administrator to provide reliable daily IT support for employees worldwide and help our internal IT services keep pace with that growth.

You will support employees, manage devices and accounts, and keep internal systems running well. You will handle routine work independently, agree priorities with the IT/IS Team Lead and ask for help with complex issues or changes that need approval.

What you will do

Employee support and onboarding

Resolve employee hardware, software and network issues. Keep the support queue organised, prioritise requests and keep colleagues informed.
Set up accounts, access and equipment for new joiners so they are ready for the start date, based on the notice agreed with HR. Explain the tools and relevant IT policies.
Remove access promptly when employees leave, following approved instructions and a documented checklist.

Devices and equipment

Configure and maintain employee laptops and other equipment using device management tools. Keep devices updated and apply the agreed security settings.
Keep equipment records accurate, track allocation and returns, and plan replacements in line with the company’s replacement policy.
Work with Procurement and Admin on equipment requirements, orders and delivery. Provide technical specifications and check that equipment meets employee needs.

Accounts and software

Administer business software, email, collaboration tools and user permissions following approved
requests.
Track licences, usage and renewals. Flag unused subscriptions, provide cost information and help Finance obtain supplier invoices.

Internal systems and recovery

Maintain the servers, networks, remote access, domains and cloud account access used for internal IT.
Refer production infrastructure matters to the relevant technical team.
Monitor internal services, investigate problems and maintain backups. Regularly test that important
company information can be restored and record the results.

Security and documentation

Carry out the assigned IT controls, including multi-factor authentication, device protection and access reviews. Maintain the records needed for SOC 2 and other agreed reviews, and report gaps or suspected incidents promptly.
Keep setup guides, support instructions and IT procedures current. Suggest practical improvements and automate repeated tasks where appropriate, with approval from the IT/IS Team Lead.

What you bring

Essential experience and skills

3–5 years of relevant experience in IT administration or systems support, including hands-on
responsibility for daily internal IT.
A degree in IT, Computer Science or a related field, or equivalent practical experience.
Experience supporting employee computers and administering email, collaboration, business software and device management tools.
Experience setting up and removing employee access across multiple systems, with careful checks and clear records.
A practical understanding of networking, DNS, remote access, cloud permissions, backups and recovery.
An understanding of common IT security controls and how to keep accurate records for reviews and audits.
Good troubleshooting skills, attention to detail and the ability to explain solutions clearly.
The ability to organise your work, support colleagues across time zones and recognise when to involve the IT/IS Team Lead.

Useful additional experience

Supporting a growing technology company with employees in several countries.
Working with SOC 2, ISO 27001 or similar security and compliance requirements.
Using scripts or automation tools to reduce routine administration, or administering Linux systems.

What success looks like

During the first 3 months

The agreed daily IT tasks have been handed over, with clear instructions, priorities and arrangements for help when needed.
Onboarding and offboarding follow documented steps. New joiners have equipment and access ready for their start date when sufficient notice has been provided.
Device records, software accounts and licence information are up to date. Backup and restore checks are documented, with any gaps raised for action.

By 6 months

Routine employee IT runs reliably, with complex issues and larger decisions referred to the IT/IS Team Lead.
Support requests are handled within agreed response times, and recurring problems are being reduced.
Instructions and records allow another team member to provide cover. Practical improvements make it easier to support additional employees.

Our Core Values

Whatever it takes. We follow a can-do approach and take ownership of our commitments.
Passion is our fuel. We learn, grow and innovate.
We make an impact. We challenge the status quo and always ask why.
We work together. One for all, and all for one.

Your Perks

Remote working and flexible hours
Yearly performance bonus
Private medical insurance
Daily lunch allowance
Sport and gym allowance
Unlimited Udemy subscription
Structured onboarding and training
Equipment support
Company events, team activities, gifts and milestone celebrations

Want to learn more? Visit our website at www.trgint.com and our LinkedIn page.

TRG TECH RESEARCH GROUP processes and controls personal data in accordance with the EU General Data Protection Regulation (GDPR) 2016/679. For more information, please review our Privacy Policy.

About the Company

TRG Tech Research Group

Cyber fusion SaaS for operational intelligence

TRG Tech Research Group provides cyber intelligence and operational intelligence services. Its Intellectus cyber fusion SaaS performs end-to-end data collection, integration, fusion, and visualization for law enforcement and government entities, delivering results within 24 hours on existing budgets. Intellectus gathers data from many sources, fuses it in real time, and shows actionable conclusions through dashboards. The company differentiates itself with a global R&D network (Cyprus, Romania, Mexico) and cross‑functional teams to tailor affordable, fast cyber fusion solutions across continents and regulatory environments, emphasizing practical effectiveness, price, and quality. Its goal is to help customers fight crime and terror by providing operational intelligence and real-time conclusions based on data fusion.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Cyprus
Founded: 2017

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