In PersonField-based role attending client sites within the London West Region; ability to travel to client sites in and around West London is required.
Confidently communicate with clients and colleagues.
Have previous experience delivering customer service.
Have a genuine interest in plants and the outdoors.
Be able to travel to client sites in and around the West London area and navigate the region.
Be comfortable driving a company van; a valid UK driving licence is required.
Be comfortable with early start times between 5 a.m. and 7 a.m., depending on client requirements.
Be able to work independently and collaboratively, share knowledge, and support the team.
Be able to orient yourself in large office buildings and outdoor spaces.
Be able to perform physically active work using watering cans, stepladders, and stools.
Follow health and safety policies, use equipment and personal protective equipment correctly, report hazards or incidents, participate in training, and cooperate with emergency procedures, risk assessments, and investigations.
Successful candidates for roles involving client site attendance must obtain Baseline Personnel Security Standard clearance as part of pre-employment checks.
Responsibilities
Maintain exterior plant displays at multiple client sites each day.
Provide customer service to clients, complete site reports, and maintain accurate records using company systems.
Work with the line manager to complete routes efficiently and to the required standards, and contribute to service improvement.
Follow risk assessments and method statements and help maintain workplace safety.
Care for plant installations at client premises and advise clients on the maintenance and care of interior and exterior designs.
Attend client sites within the London West Region as a field-based technician.
At Planteria Group, we help organisations reimagine their workplaces, making them more productive, healthy, and sustainable. From creating warm, welcoming reception areas to designing large-scale living architecture, we turn ordinary spaces into vibrant places where people genuinely love to be.
We’ve grown from a small family business into the UK’s leading interior landscaping specialist, transforming workplaces and commercial environments with the power of nature, to international expansion with operations in the US. Along the way, we’ve partnered with some of the UK’s, and now US’s most recognisable brands to bring biophilic design to life, from lush office greenery and elegant corporate floristry to spectacular roof gardens and living walls.
Our success is driven by a fantastic team of 185 employees internationally, and we’re continuing to expand. We’re now looking for passionate individuals to join us on this journey and help us shape the future of sustainable, inspiring workplace design.
Your Impact
Your role focuses on looking after our plant installations in our client premises. As a Technician, you will provide excellent customer service and be a point of knowledge for our clients about the maintenance and care of both their interior and exterior designs.
This is an independent role which will involve early starts on a variance of days and taking ownership for plant maintenance at several client sites on a roster. You will be joining a team of like-minded plant specialists who meet regularly both online & in-person, and you will be part of our wider regional team.
Some of your core responsibilities will include:
Maintain Stunning Exterior Displays: You’ll be responsible for caring for a variety of external plant displays at multiple client sites each day, ensuring every location looks its absolute best.
Deliver Exceptional Customer Service: You’ll be the friendly face our clients see, providing excellent service, completing site reports, and keeping accurate records using our company systems.
Collaborate with a Supportive Team: Work closely with your Line Manager to ensure all routes are completed efficiently and to the highest standards. Your input and teamwork will help us continually improve our service.
Champion Safety: You’ll always work safely, following all risk assessments and method statements, and helping to maintain our excellent safety record.
You will be a great if you have:
Great communication skills: You’re confident speaking with clients and colleagues, and you know how to make people feel valued.
Customer service expertise: You take pride in delivering excellent service and always go the extra mile to keep clients happy, and you have done this in previous roles.
A problem first mindset: You enjoy finding solutions and thinking on your feet, especially when faced with new challenges.
An enthusiasm and passion for plants: You have a genuine interest in plants and the outdoors, your passion shines through in your work!
The ability to navigate the West London region: You’re comfortable driving a company van around and can find your way to different client sites with ease.
The ability to work independently, yet collaboratively: You’re happy working on your own, but you also enjoy sharing knowledge and supporting your team.
An explorers mindset: You can easily orient yourself in large office buildings and outdoor spaces, making sure every display gets the care it deserves.
An eagerness to Learn: We provide full training and support you to ensure you are successful in the role!
The ability to take on a physically active role: You’re able to use watering cans, stepladders, and stools as part of your daily routine, and you enjoy being on the move.
Some must haves:
Ability to travel to client sites in and around the West London area.
Comfortable with early start-times (Our Technicians can start their days between 5am and 7am depending on the clients they are supporting each day).
This role requires the use of a company vehicle, so a valid UK driving licence is required.
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Your Career Progression & Development
We believe careers aren’t one size fits all. That’s why we invest in learning and development across all our roles, empowering individuals to grow in ways that suit their strengths, whether that’s leading people, deepening expertise, or sharing knowledge as part of our wider training and development community.
Our Benefits:
Way of working: Field based role, attending client sites within our London West Region.
Quarterly Company Bonus Scheme
Annual Performance Related Bonus Scheme
BUPA Cash plan
Learning and Development
Lunch stipend for field based employees
Travel coverage to ensure you are able to travel between client sites
25 days holiday, plus any UK Bank Holidays
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At Planteria Group, our culture is guided by our core values: Humble & Confident, Positive & Energetic, One TEAM, Relentless to Improve, and Create Wow!
If you want to be part of a flourishing, fast-growing business that values agility, collaboration, and creativity, we’d love to hear from you. If you feel that you don’t quite hit the experience, we’re after, please do apply anyway as we’re always looking for people who are looking to grow and develop us!
Planteria Group is proud to promote equality of opportunity and an inclusive culture where everyone can thrive.
Accessibility & Adjustments
We want every candidate to have the best possible experience throughout our recruitment process. If you require any adjustments or accommodations at any stage, including the interview, please let us know, and we will be happy to support you.
Health and Safety
All employees must follow the organisation’s Health & Safety policies, take care of their own safety and that of others, use equipment and PPE correctly, report hazards or incidents, participate in training, and cooperate with emergency procedures, risk assessments, and investigations to maintain a safe, tidy, and compliant workplace.
Please note:For roles involving client site attendance, successful candidates will be required to obtain BPSS (Baseline Personnel Security Standard) clearance. This forms part of our pre-employment checks.