Senior Manager - Pension Risk Transfers Administration and Client Experience Management

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

TD General

Pay Details:

115,600 - 163,200 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Senior Manager, Pension Risk Transfer Administration and Client Experience Management is responsible for establishing and overseeing the operational delivery model for the Pension Risk Transfer business, with particular focus on the on-boarding and servicing of new pension clients and their pensioners, client data management, third-party administrator oversight and governance, contract negotiation support, and end-to-end operational and risk controls. This is a senior manager role that requires a hands-on operator who can build a new function and team, collaborate with and govern external partners and ensure a high-quality client and annuitant experience.

Key Responsibilities:

• Design and implement the administration and operating model for the Pension Risk Transfer (PRT) business, including roles, processes, controls, service standards, and governance routines
• Own ongoing day-to-day oversight of third-party administrators and other external vendors supporting onboarding, administration, data management, customer servicing, pension calculations, and payroll
• Lead contractual negotiations with third-party pension/PRT administrator including establishing service level frameworks /vendor scorecards, defining issue escalation processes, and facilitating management reporting to monitor service, risk, and client outcomes
• Stand up internal PRT processes to complement third-party administrator's workflows including pensioner data ingestion and reconciliation, proof of life audits, and AML/FCRM governance.
• Collaborate with internal partners across Procurement, Legal, Pricing, Distribution, Risk, Compliance, Finance and business leaders to ensure smooth end-to-end delivery.
• Support maintenance of annuity contract language, administrative requirements, process documentation, and change control in partnership with Legal and product stakeholders  
• Ensure operating processes comply with regulatory, audit, privacy, recordkeeping, and internal risk management expectations
• Identify operational improvement opportunities and leverage AI/technology to drive efficiency

Qualifications / Experience:

• Bachelor’s degree in Business, Operations, Finance, Law, Actuarial Science, or a related field.
• 7+ years of experience in pension or group annuities administration, retirement operations.
• Strong experience managing third-party vendors and service providers, including service governance, SLAs, issue management, and performance oversight. 
• Experience supporting or leading contract negotiation, operational due diligence, and implementation of outsourced services.
• Strong understanding of defined benefit pension administration, onboarding/transition processes, operational risk/control frameworks and pension plan member life cycle and associated operational activities at different stages. 
• Ability to work through ambiguity and build processes in a new business environment.

Success Profile:

• Highly organized and execution-oriented
• Strong vendor management and governance mindset
• Confident handling contract and operational detail
• Strong risk and control discipline
• Pragmatic problem solver
• Excellent stakeholder management and influencing capability

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet