S

State Street

Holds assets for institutions and runs index funds

Onboarding Analyst - SaaS Operations Onboarding

Implementation & Technical Account ManagementPosted on Nov 9
Full-timeDublin, IrelandNo salary listed

About the Job

Requirements

  • The role requires 1–5 years of experience supporting or implementing mission-critical production software; financial services, investment management, or SaaS experience is preferred.
  • The candidate needs working knowledge of relational databases and SQL, including data investigation, basic performance diagnosis, and safe execution of operational queries.
  • The candidate needs experience with scripting or automation using PowerShell, Python, Windows Batch, or a comparable language.
  • The candidate needs a practical understanding of Microsoft Azure or AWS infrastructure, networking, security, compute, storage, monitoring, and high-availability concepts.
  • The candidate needs experience with enterprise job scheduling, software installation, configuration management, release deployment, and incident/problem resolution.
  • The candidate must be able to communicate technical issues as clear actions, risks, and decisions for clients and internal stakeholders.
  • The candidate must be able to manage multiple workstreams, follow controlled processes, and produce reliable documentation in a high-growth, time-sensitive environment.
  • A bachelor's degree in Computer Science, Information Technology, Engineering, Finance, or a related discipline, or equivalent relevant experience, is required.
  • The candidate must participate in implementation windows, go-lives, Disaster Recovery exercises, or critical issue resolution outside normal business hours when required.
  • The candidate must comply with change, access, security, documentation, and production-governance controls.

Responsibilities

  • Plan and execute onboarding activities for new clients and environments, maintaining ownership, dependencies, risks, and target dates.
  • Coordinate readiness across DEV, UAT, and PROD, including infrastructure, application configuration, access, monitoring, capacity, and production-readiness checks.
  • Work with client and internal network teams to establish and validate connectivity, firewall rules, peering, endpoints, certificates, and third-party integrations.
  • Set up and validate interfaces and messaging components such as FIX, IBM MQ, Kafka, file transfer, and vendor connectivity, including Bloomberg, Omgeo, and Cassini where applicable.
  • Install and configure Charles River IMS components, and deploy patches, hotfixes, plug-ins, and add-ons through approved CI/CD and Azure DevOps pipelines.
  • Design, build, and validate complex BOD/EOD batch schedules and operational jobs, supporting Tidal or equivalent enterprise job-scheduling technologies.
  • Troubleshoot applications, Windows/Linux services, databases, APIs, authentication, networks, and integration flows, and coordinate resolution with the appropriate resolver teams.
  • Prepare and execute Disaster Recovery tests, document outcomes, and close identified gaps before production acceptance.
  • Support UAT, implementation weekends, and go-live activities, including occasional out-of-hours coverage and handover to support teams.
  • Maintain documentation, knowledge articles, runbooks, configuration records, open-issue lists, and decision logs, and identify and implement process improvements.
  • Manage client and service-partner communications, monitor satisfaction, and escalate material risks or blockers to senior management.
  • Deliver environments and integrations to agreed scope and readiness dates while avoiding preventable production defects.
  • Ensure risks, dependencies, and issues are visible, owned, and escalated early, with accurate stakeholder reporting.
  • Complete batch, interface, DR, monitoring, and operational handover evidence before go-live approval.
  • Ensure knowledge articles and runbooks are reusable, current, and sufficient for SaaS Operations/GOC support.
  • Provide clients and internal partners with clear ownership, timely communication, and effective resolution during onboarding.

Desired Qualifications

  • Experience in financial services, investment management, or a SaaS environment is preferred.
  • Knowledge of Charles River IMS, trade order management, middle-office or back-office financial applications, and investment-management workflows is preferred.
  • Knowledge of Windows/Linux servers, Azure DevOps, CI/CD, monitoring, databases, clusters/high availability, DR/BCP, and production support is preferred.
  • Knowledge of FIX, APIs, gRPC, IBM MQ, Kafka, SFTP/file transfer, LDAP/SSO, certificates, and vendor/client network connectivity is preferred.
  • Client focus, ownership, structured troubleshooting, accurate status reporting, risk escalation, collaboration, and continuous improvement are desirable.

About the Company

State Street

Holds assets for institutions and runs index funds

State Street holds and services investments for pension funds, insurers, fund companies, and other large institutions, and it also runs index funds through State Street Investment Management. It launched the first US-listed exchange-traded fund, the SPDR S&P 500 ETF Trust, in 1993, and in 1924 it became custodian of the first US mutual fund. As a custody bank, it safekeeps clients' stocks and bonds, completes their trades, calculates what their funds are worth, and lends their securities to other investors. It earns fees on the assets it services and manages, plus income from currency trading and from interest on client cash. State Street traces its roots to a bank chartered in 1792 and is based in Boston, Massachusetts.

Company size
10,001+
Company stage
IPO
Headquarters
Boston, MA
Founded
1792

Recently Posted Jobs

Explore more opportunities at State Street

See more jobs