C

Connections Health Solutions

Provides 24/7 crisis behavioral health care

Recovery Support Specialist

Case Management & AdvocacyConfirmed live in the last 24 hours
Full-timeKirkland, WA, USA$26In-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Must possess a current Certified Peer Support Specialist (CPSS) or Certified Peer Support Specialist-Trainee (CPSS-T) certification. For eligible CPSS-T candidates, the company provides the required supervision hours and support necessary to obtain full CPSS certification.
  • Must be registered with Washington State Care Authority.
  • Must have lived experience in behavioral health recovery, or be the parent or guardian of a child with lived experience with behavioral health services, be at least 18 years old, and have been in behavioral health recovery for at least one year.
  • Must be able to work with individuals who may exhibit agitation, aggression, or unpredictable behavior.
  • Must comply with the company's mandatory vaccination policy by being fully vaccinated with documentation or qualifying for an exemption before the start date.
  • Must complete credentialing requirements within the required time period, including obtaining a National Provider Identifier (NPI), Medallion enrollment, Medicare enrollment, and other credentials required for the role.
  • Must be able to obtain a Washington State Food Handlers Card.
  • Must be able to lift, push, pull, or carry up to 50 pounds occasionally and tolerate prolonged walking, standing, and observation in a fast-paced environment.

Responsibilities

  • Use lived experience and personal recovery to provide hope, encouragement, and authentic peer support throughout individuals' treatment and recovery.
  • Build trusting therapeutic relationships, maintain professional boundaries, and use appropriate self-disclosure to promote connection and recovery.
  • Support individuals in identifying their strengths, preferences, goals, and personal definition of recovery, encouraging self-determination and active participation in care.
  • Facilitate or co-facilitate individual and group recovery activities that promote wellness, coping skills, connection, and recovery-oriented goals.
  • Respect multiple pathways to recovery and support individuals in identifying approaches and resources that fit their needs, preferences, and goals.
  • Support patients during post-discharge transportation, offering engagement, encouragement, and guidance on next steps in care.
  • Serve as an advocate, support resource, and recovery-focused partner throughout individuals' treatment journeys.
  • Encourage individuals to participate in treatment planning, communicate their needs, and make informed decisions about care and recovery.
  • Provide practical support and encouragement to help individuals navigate challenges, build confidence, and develop skills for continued recovery and community integration.
  • Promote a recovery-oriented environment by modeling hope, resilience, self-advocacy, and the belief that recovery is possible.
  • Demonstrate knowledge of community resources and help individuals identify and access services addressing their recovery, wellness, and social needs.
  • Help individuals connect with natural supports, peer networks, community resources, and other services that promote stability and long-term recovery.
  • Provide education and encouragement about available recovery resources, services, and community supports while respecting individual choice and self-determination.
  • Use trauma-informed, recovery-oriented, and person-centered approaches to build therapeutic alliance, promote trust, and support emotional and behavioral stability.
  • Use effective communication, active listening, empathy, and appropriate de-escalation strategies to support individuals experiencing distress or crisis.
  • Work with the interdisciplinary team to promote alternatives to seclusion and restraint by identifying individual needs, recognizing triggers, and strengthening therapeutic relationships.
  • Support a safe and respectful treatment environment and respond appropriately to changes in behavior, risk, or individual needs within the scope of training and role responsibilities.
  • Collaborate with nurses, providers, clinicians, behavioral health staff, and other multidisciplinary team members throughout individuals' treatment and recovery.
  • Share relevant observations, individual perspectives, and recovery-focused insights with the treatment team while maintaining confidentiality and professional boundaries.
  • Participate in treatment and recovery planning and support implementation of individualized goals, interventions, and discharge plans as directed by the treatment team.
  • Promote continuity of care by helping individuals understand recovery plans and connecting them with appropriate supports and resources.
  • Document individual encounters, interventions, observations, and recovery-support activities accurately and promptly in the electronic health record in accordance with organizational standards.
  • Communicate significant changes, concerns, or barriers to recovery promptly to appropriate interdisciplinary team members.
  • Maintain accurate, timely, and professional documentation while protecting individual privacy and confidentiality.
  • Demonstrate professionalism, reliability, self-awareness, and commitment to person-centered, recovery-oriented care.
  • Maintain appropriate boundaries and distinguish personal recovery experience from the professional responsibilities of the role.
  • Participate in required training, supervision, team meetings, and ongoing professional development to strengthen peer support and recovery-focused practice.
  • Perform other duties as assigned.

Desired Qualifications

  • Three or more years of personal recovery experience.
  • Behavioral health, substance use treatment, or GMH recovery experience.
  • Completion of Washington State Health Care Authority CPC 40-hour training and exam.
  • Completion of specialized peer certifications such as WHAM or ASIST.
  • Knowledge of evidence-based and person-centered skillsets, including Motivational Interviewing, Trauma-Informed Care, verbal de-escalation, harm reduction, and person-centered language.
  • Valid driver's license with a clean driving record.

About the Company

Connections Health Solutions

Provides 24/7 crisis behavioral health care

Connections Health Solutions provides 24/7 behavioral health crisis care through crisis response centers that include walk-in urgent care, a 23-hour psychiatric observation unit, a crisis stabilization unit, and outpatient programs. It stabilizes patients quickly in a least-restrictive setting and works with state and local governments, health plans, nonprofits, and law enforcement to build value-based crisis systems that reduce unnecessary hospital admissions. It differentiates itself by operating specialized behavioral health facilities instead of EDs, accepts all patients regardless of insurance or acuity, and partners with agencies to lower overall healthcare costs. Its goal is to scale community-based crisis systems that improve patient outcomes and expand access to this model across more regions.

Company size
201-500
Company stage
Late Stage VC
Total funding
$58M
Headquarters
Phoenix, AZ
Founded
2009

Recently Posted Jobs

Explore more opportunities at Connections Health Solutions

See more jobs