Workplace Experience Manager

At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together.More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss.Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at ⅓ of retail value.

We are a certified B Corporation with a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.We’re growing fast: Our community of 133 million registered users and 261,000 active partners across 20 countries, have together already saved 517 million meals from going to waste - avoiding almost 1.397,000 tonnes of CO2e! 

In 2023, Too Good To Go was recognised on Fortune's acclaimed 'Change the World' list, named as one of Deloitte's 'Best Managed Companies' and won a coveted 'Cultural Impact Award' at the annual Apple App Store Awards.

We’re looking for an exceptional Workforce Experience Manager to join the UK superstar team at Too Good To Go in London!

Your Mission

The Workplace Experience Manager plays a central role in cultivating a welcoming, functional, and inspiring environment for the entire Too Good To Go team. This position is responsible for the seamless day-to-day operations of our office, ensuring that it is a space that supports our work, reflects our values, and brings people together.

As the central point of contact for all office-related matters, this role will ensure our workspace runs as smoothly as possible. The ideal candidate is part operations manager, part event planner, and a people person, with a keen eye for detail and a passion for creating a positive atmosphere.

Responsibilities

• Office & Reception Management: Take full ownership of the Too Good To Go office and reception area. This includes serving as the first point of contact for all visitors and guests, managing incoming and outgoing mail and deliveries, and ensuring the office and meeting rooms are always neat, inviting, and fully prepared for daily use.
• Operations & Budgeting: Manage daily office life by overseeing a range of administrative and financial tasks. You'll be responsible for ordering office supplies, managing weekly grocery orders, and handling all related expenses, budgets, and invoice approvals. You will provide input to CD in the forecasting process for costs such as IT and office space.
• Employee Support & Onboarding: Act as a daily resource for the team and the face of P&C in the local office. This will include coordinating lunch orders and managing parts of the employee on and off-boarding process in collaboration with the Global P&C team, which could include gathering documents for payroll, or setting up laptops. You'll also handle phone orders and subscriptions for staff and contribute to updating office guidelines in our Employee Handbook.
• Event Planning & Engagement: Plan and execute a variety of company events and celebrations, from Shareback volunteering to larger gatherings like summer and end of year parties. This also includes organizing staff gifts to celebrate key milestones and achievements, supporting TGTG visitors to the office, and organising local and global Townhall viewings. You will also work closely with the DEI Taskforce in your market to organise any local DEI activities.
• Facilities & Vendor Relations: Serve as the primary contact for all office-related agreements and services. You will liaise with the landlord, maintenance, and various service providers to ensure the office facilities are well-maintained and to manage access for all staff.
• Sustainability & Process Improvement: Actively search for and implement ways to make our office more sustainable, and contribute relevant data to our global carbon reporting requirements. 
• Overall office management: You will manage the ongoing office contract, and work closely with the CD and global procurement for office contract renewals or any potential office moves.
• Ad-hoc projects: Additionally, you will identify opportunities to improve administrative processes and take the lead on a variety of ad-hoc projects to enhance the overall workplace experience.
• Manage daily office operations, including handling budgets, expenses, and invoices, and ordering all office and grocery supplies.
• Support employees and managers by acting as the local face of People & Culture, coordinating lunch orders, and managing parts of the onboarding and offboarding process.
• Plan and execute company events and celebrations, from small gatherings to large parties, and organize staff gifts.
• Drive DEI initiatives and volunteering initiatives in the office.
• Act as the primary contact for all facilities and vendor relations, liaising with landlords and service providers.
• Manage the office contract and provide input on contract renewals or potential office moves.
• Lead sustainability initiatives and contribute data to global carbon reporting.
• Identify and lead ad-hoc projects to improve administrative processes and the overall workplace experience.

What We're Looking For

• Operational Excellence: Proven experience in an office management, facilities, or similar administrative role, with a strong focus on maintaining a highly organized and efficient workspace.
• Logistics & Planning: Exceptional project and event management skills, with the ability to handle multiple tasks simultaneously while maintaining a keen attention to detail.
• Budgeting & Finance: Experience managing budgets, tracking expenses, and handling invoices with accuracy.
• Proactive & Resourceful: A natural problem-solver who can anticipate needs and find creative solutions with a can-do attitude.
• Interpersonal Skills: Excellent communication and relationship-building abilities, with a friendly and professional demeanor. You thrive on helping others and are the go-to person for all office-related queries.
• Sustainability Focus: A passion for sustainability and a desire to contribute to our mission through practical, daily actions within the office.

Our values

• We win together: Food waste is a big beast to fight. We believe in a #oneteam.
• We raise the bar: We always push for more. We work smart, smash barriers and elevate one another.
• We keep it simple: Our ambitions are bold but our solutions are simple.
• We build a legacy: We’re proud of the change we’re driving. 
• We care: We always look out for each other. Caring is also about the way we do business. We do the right thing.

What we have to offer 

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
• Working alongside an international community of users, partners and 1,500+ colleagues across 20 countries that are on the same important mission.
• Personal and professional development opportunities in a fast-paced scale-up environment.
• An inclusive company culture where you can bring your authentic self to work
• A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care.

Benefits

• WORK FLEXIBLY: 
• Enjoy hybrid working from our great offices, at home or abroad.
• Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave
• Health insurance and pension plans (subject to country of employment).
• Additional days off for significant life events

• CELEBRATE & SOCIALISE
• Regular social events like summer and winter parties.
• Coffee, snacks and fully-equipped kitchens.
• Get to know our community with a monthly free Surprise Bag
• Paid volunteer time through our Shareback volunteering programme
• Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups 

How to apply

• We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.
• Submit your CV and Cover letter in English.
• Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging.

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