Payment Operations Analyst
Posted on 11/30/2023
INACTIVE
Bilt Rewards

51-200 employees

Renter loyalty rewards program
Company Overview
Bilt Rewards’ mission is to give young people a way to earn rewards on their rent payments and also help them on their path toward home ownership. The company is committed to transforming the way rent is paid by providing users no transaction fees, unparalleled rewards benefits, and many credit-building opportunities.
Data & Analytics
Real Estate

Company Stage

Series B

Total Funding

$413.3M

Founded

2021

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

35%

1 year growth

35%

2 year growth

35%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
SQL
Looker
Excel/Numbers/Sheets
CategoriesNew
Business & Strategy
Operations & Logistics
Requirements
  • 2-3 years of professional experience in a support or operations-type role
  • Experience with credit card and/or bank payment processing, or other high volume payment flows is a plus
  • Exceptional attention to detail and organizational skills
  • Excellent communication skills and ability to collaborate effectively with other internal and external leaders
  • Must thrive in dynamic environments. Driven to take on new responsibilities and own them end to end
  • Flexibility - We are disrupting an industry so changes to traditional processes should be expected
  • Ability to deal with extremely confidential and sensitive information
  • Highly proficient in Microsoft Excel and able to digest and interpret large datasets. Experience with SQL and Looker/other BI tools, is a plus
Responsibilities
  • Gain a deep understanding of the Bilt rent payment flows and how it fits into the broader customer experience
  • Collaborate with internal and external partners to improve and optimize rent payment processes
  • Lead transaction monitoring modules and provide insights to both internal and external stakeholders
  • Research and resolve payment exceptions in a timely manner while effectively prioritizing customer needs
  • Research and reconcile payment activity and reporting to support Bilt’s Alliance landlord partners
  • Identify broader rent payment trends and surface to the appropriate internal departments
Desired Qualifications
  • Experience with SQL and Looker/other BI tools
  • Experience with credit card and/or bank payment processing
  • Experience in a support or operations-type role
  • Proficiency in Microsoft Excel