GBS Intermediate Collections Associate

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Job Description:

This position performs collection responsibilities according to established procedures for various types of customers. He/She impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. He/She has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units.

Responsibilities:

• Provides excellent customer service.

• Responds to customer inquiries within required service level agreement.

• Identifies, prioritizes, and resolves complex issues delaying payment.

• Develops, creates, and analyzes collection and accounts receivable reports.

• Updates customer and other stakeholder information using various software programs.

• Monitors and maintains assigned customer accounts.

• Submits recommendations to write-off account balances.

Qualifications:

• Bachelor’s Degree or International equivalent - Preferred

• Bachelor’s Degree or International equivalent in Business or related field - Preferred

• Proficiency in the use of Microsoft Office products

• Prior Collections experience

• Strong organizational and prioritization skills

• Basic negotiation skills

• Experience handling objections and gaining commitment – Preferred

• Conversational English – Required

Note:

• Grade: 8

• On- Site (Located in Medellin Metropolitan Area)

Employee Type:
 

Intern

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