Full-Time

General Manager

Confirmed live in the last 24 hours

Sur La Table

Sur La Table

1,001-5,000 employees

Retailer of premium kitchen products and classes

No salary listed

Senior

Framingham, MA, USA

Category
Retail
Retail Store Management
Required Skills
Inventory Management
Marketing
Requirements
  • 3+ years of retail management experience, preferably in a specialty or culinary retail environment.
  • Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
  • Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
  • Excellent communication, problem-solving, and decision-making abilities.
  • Passion for community engagement and providing exceptional customer experiences.
  • Proficiency in Microsoft Office and retail management systems preferred.
Responsibilities
  • Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail.
  • Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
  • Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth.
  • Remains knowledgeable by staying updated on products, utilizing available training, and seeking additional resources as needed.
  • Ensure exceptional customer experience by leading a customer-focused culture.
  • Uphold Sur La Table’s brand standards through outstanding service, store presentation, and culinary class execution.
  • Address customer concerns and resolve issues to maintain satisfaction and loyalty.
  • Exceed sales goals by developing and implementing strategies to enhance the culinary and retail business.
  • Analyze key performance metrics daily and leverage insights to optimize store performance.
  • Ensure achievement of sales goals and financial targets through effective merchandising, marketing, and customer engagement.
  • Oversee daily store operations, ensuring compliance with company policies and procedures.
  • Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.
  • Ensure store safety and cleanliness, addressing any maintenance needs promptly.
  • Maintains the accuracy and integrity of employee records, including but not limited to time and attendance data, food safety certifications, and personal information.
  • Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.
  • Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.
Desired Qualifications
  • Proficiency in Microsoft Office and retail management systems preferred.

Sur La Table specializes in selling high-quality kitchen products, including cookware, dinnerware, cutlery, kitchen electrics, and bakeware. The company serves cooking enthusiasts, professional chefs, and home cooks through both physical stores and an online platform, making it easy for customers to shop. Sur La Table generates revenue not only from selling premium kitchen items but also from offering a wide range of cooking classes, which are among the largest in the U.S. These classes cover everything from basic cooking skills to specialized cuisines, appealing to a broad audience. A key feature that sets Sur La Table apart from competitors is its loyalty program, SLT Perks, which rewards customers with points for their purchases, enhancing customer loyalty. The company also utilizes affiliate marketing to allow partners to earn commissions by promoting its products.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Hopkins, Minnesota

Founded

1972

Simplify Jobs

Simplify's Take

What believers are saying

  • Same-day delivery with Walmart GoLocal boosts eCommerce capabilities and customer convenience.
  • Reopening stores like Smith Haven Mall strengthens physical market presence post-bankruptcy.
  • Acquisition of Seattle Coffee Gear taps into the growing specialty coffee market.

What critics are saying

  • Closure of stores like Dallas may indicate financial or consumer behavior challenges.
  • Competition from free online cooking classes like Homemade could impact class revenue.
  • Integration challenges with Seattle Coffee Gear may disrupt focus on core products.

What makes Sur La Table unique

  • Sur La Table offers one of the largest cooking class programs in the U.S.
  • The acquisition of Seattle Coffee Gear enhances their specialty coffee equipment offerings.
  • 'Sur La Table Culinary Journeys' provides unique, immersive culinary travel experiences.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Unlimited Paid Time Off

Pet Insurance

Employee Discounts

Company News

Greater Long Island
Apr 9th, 2025
Sur La Table set to re-open at Smith Haven Mall in June

Sur La Table shut down its Smith Haven store in 2020 when its parent company filed for Chapter 11 bankruptcy.

Coffee Talk
Mar 5th, 2025
Sur La Table Acquires Specialty Coffee Equipment Retailer Seattle Coffee Gear - CoffeeTalk

Sur La Table acquires Seattle Coffee Gear, enhancing its specialty coffee offerings and expanding its reach in the coffee community.

CityBiz
Mar 4th, 2025
Sur La Table, Announces Asset Purchase of Seattle Coffee Gear

SEATTLE, March 3, 2025 /PRNewswire/ - Sur La Table, a nationwide specialty retailer of cookware, kitchen electrics, and bakeware, today announced the acquisition of Seattle Coffee Gear, a Washington state-based coffee equipment retailer, in an asset purchase.

WFAA
Jan 13th, 2025
This prominent cookware retailer, known for its popular cooking classes, is closing one of its longstanding Dallas locations this month

DALLAS - Sur La Table, a Seattle-based retailer that specializes in cookware and kitchen tool sales and also offers popular cooking classes, is closing its Dallas location on Cole Avenue near Knox Street later this month.

Charlotte Ledger
Jan 4th, 2025
Sur La Table to close at SouthPark Mall

Sur La Table to close at SouthPark Mall.